Summerset Isles Morrowind pre-order not showing up?

shakti82eb17_ESO · May 2018

Soooo. is someone get exactly the same answer ?
I contact the seller, lets see what they say.

Extraegis · May 2018

Yes it is terrible. I just heard from the seller who said they spoke to ZOS directly and guess what? Yep only supposed to be one key. So here I am as ZOS and the seller cross their arms apologizing and saying there is nothing they can do and I am throwing my hands up in the air in utter shock about how I am and others are being treated... Without my stuff

shakti82eb17_ESO · May 2018

Its seems we should get a correct answer whats wrong with this keys ?

And what are they think now? We are going to buy one more ?

Extraegis · May 2018

I certainly hope not.

ZOS_Bill · May 2018

If you have not received your pre-purchase items such as the Nightmare Senche, please be aware the code for your Nightmare Senche Mount (and Queens Bounty Pack in some regions) should have been provided to you by your retailer on your receipt. If there is no code on your receipt, please contact your retailer.

If you purchased The Elder Scrolls Online: Summerset through Amazon, check your email for instructions from Amazon.

If your retailer is unable to assist you, please submit a ticket by following these steps:

Log into the support portal at https://help.elderscrollsonline.com/app/utils/login
Select your platform
Click the Billing button
Select the sub-category "I have a game purchase issue"
Select the issue "Can't redeem code" and click the Next button
Provide your User ID in the field provided and in the Description box, be sure to add what you're missing, such as "Missing Nightmare Senche mount"

Aerinn · May 2018

ZOS_BillE wrote: »

If you have not received your pre-purchase items such as the Nightmare Senche, please be aware the code for your Nightmare Senche Mount (and Queens Bounty Pack in some regions) should have been provided to you by your retailer on your receipt. If there is no code on your receipt, please contact your retailer.

If you purchased The Elder Scrolls Online: Summerset through Amazon, check your email for instructions from Amazon.

If your retailer is unable to assist you, please submit a ticket by following these steps:
Log into the support portal at https://help.elderscrollsonline.com/app/utils/login

Select your platform

Click the Billing button

Select the sub-category "I have a game purchase issue"

Select the issue "Can't redeem code" and click the Next button

Provide your User ID in the field provided and in the Description box, be sure to add what you're missing, such as "Missing Nightmare Senche mount"

So you're blaming the retailer, the retailer is blaming you, still no response on my ticket (#180522-001055) and still no access to the Standard Edition items, only the Collector's Edition stuff. This is a joke.

Extraegis · May 2018

I want to say that ZOS finally did the right thing and gave me my missing items. It will be a long process, lots of back and forth but stick to it and I think support will do the right thing.

skyrim102382 · May 2018

well i purchased mine directly from eso store and i still didn't get any reply

DoctorESO · May 2018

Aerinn wrote: »

ZOS_BillE wrote: »

If you have not received your pre-purchase items such as the Nightmare Senche, please be aware the code for your Nightmare Senche Mount (and Queens Bounty Pack in some regions) should have been provided to you by your retailer on your receipt. If there is no code on your receipt, please contact your retailer.

If you purchased The Elder Scrolls Online: Summerset through Amazon, check your email for instructions from Amazon.

If your retailer is unable to assist you, please submit a ticket by following these steps:
Log into the support portal at https://help.elderscrollsonline.com/app/utils/login

Select your platform

Click the Billing button

Select the sub-category "I have a game purchase issue"

Select the issue "Can't redeem code" and click the Next button

Provide your User ID in the field provided and in the Description box, be sure to add what you're missing, such as "Missing Nightmare Senche mount"

So you're blaming the retailer, the retailer is blaming you, still no response on my ticket (#180522-001055) and still no access to the Standard Edition items, only the Collector's Edition stuff. This is a joke.

Yeah, it's a joke, but one that no one is laughing at. I wish they would've handled this better. And I also wish they would just fix the issue.

DoctorESO · May 2018

Extraegis wrote: »

I want to say that ZOS finally did the right thing and gave me my missing items. It will be a long process, lots of back and forth but stick to it and I think support will do the right thing.

I am glad they finally fixed the issue after hours of back-and-forth frustration, but I cannot pat them on the back for finally, and after much much prodding, providing an item that a customer paid for and that was promised to them.

Extraegis · May 2018

@DoctorESO
I feel you. It shouldn't have been that hard. I just hope that others hearing it is possible to get things resolved will prevent some from giving up.

@skyrim102382
It surprises me that they even messed up an order from the ESO store. Here is hoping for a reply soon for you and a quick resolution thereafter.

shakti82eb17_ESO · May 2018

I still have no single answer.

Nutronic · May 2018

I also pre-ordered the game and haven't gotten a single bonus and to top it off day of release amazon said it was delayed. I have gotten no code so I can play not or anything. Is it too late for me to claim my pre order bonus??!

shakti82eb17_ESO · May 2018

about 50 hours have been pass, no answer.
Is seems others wait a way more than i.
Awesome, what to say.

Extraegis · May 2018

@shakti82eb17_ESO
I believe your wait time is longer than the 48 hrs they ask for a response if even by a little. You haven't even gotten an automated response? Although it would still not be what you would want to hear a simple message on the forum stating that "support is experiencing longer than usual wait times and they appreciate your patience as they look into the code redemption issues" would really go a long way here. Does anyone know if they are putting something like that in their automated responses?

@Nutronic
It appears you have a Physical CE Upgrade if I am not mistaken. If this is the case there is a form you can fill out that is stickied in this forum.

Seosig · May 2018

I also got no mount and no Morrowind access after Summerset purchase.
I even can't search for "Morrowind" in-game store.

Support not responding, please look at my ticket #180524-002179

OtarTheMad · May 2018

I just submitted my own ticket on this using the process posted. No Mount or Queens Bounty Pack.

Ticket #180525-000287

mic98b16_ESO · May 2018

I got the same issue and i've contacted my retailer and he said that my gamecode should work out perfectly fine to get the queens bounty pack. The retailer blames the eso system and he won't give me another copy of the game. At the end the eso player who spends it's money into this game is the one who suffers most. It says everywhere if you pre purchase this game before june 5 you will get the pre-purchase bonus pack. So why cannot the support be one time obliging for what the game promised anyway. I really loose faith in the customer care in these kind of situations. Btw: My support ticket lasts almost 96 hours and has still not got any response. * I bought the CE Upgrade.
Ticket # 180522-00517

Abelon · May 2018

mic98b16_ESO wrote: »

I got the same issue and i've contacted my retailer and he said that my gamecode should work out perfectly fine to get the queens bounty pack. The retailer blames the eso system and he won't give me another copy of the game. At the end the eso player who spends it's money into this game is the one who suffers most. It says everywhere if you pre purchase this game before june 5 you will get the pre-purchase bonus pack. So why cannot the support be one time obliging for what the game promised anyway. I really loose faith in the customer care in this kind of situations. Btw: My support ticket lasts almost 96 hours and still not any responds. * I bought the CE Upgrade.
Ticket # 180522-00517

That is because the key should in fact work just fine. I also received a single key, but got the bounty pack.

Didn't get the Senche though.

ZOS_Bill · May 2018

@Aerinn , @Seosig , @OtarTheMad , and @mic98b16_ESO

Each of you have been sent a PM with updates on your support tickets.

Rey_T47 · May 2018

I submitted my ticket yesterday as well. #180525-000175

OtarTheMad · May 2018

Got a reply, contact retailer... *sigh*

Abelon · May 2018

I wish you'd stop saying you sent PMs with an "update" on the tickets.

What you sent is no update whatsoever. It is a copy pasted reply that tells absolutely nothing new.

The retailers haven't heard anything about additional keys, they do not have them, topic closed.

Now the question is are you going to provide us with the missing content or not? I can only be patient for so long, I realize that the support has a lot of work to do, I realize that there are many of us with this issue.

But I paid for this content for god's sake, I expect to receive something I paid for.

shakti82eb17_ESO · May 2018

And i would like to say more........ We`ve got a total bucket up early access we pay for. We lose time waiting for your copy paste answer to contact reteiler. almost 100 hours with open ticket and i suppose till monday nothing going to change.
It is easy to fix the problem by few clicks. But somehow ZOS choose the oposit way, they way like we stole something.

DoctorESO · May 2018

shakti82eb17_ESO wrote: »

And i would like to say more........ We`ve got a total bucket up early access we pay for. We lose time waiting for your copy paste answer to contact reteiler. almost 100 hours with open ticket and i suppose till monday nothing going to change.
It is easy to fix the problem by few clicks. But somehow ZOS choose the oposit way, they way like we stole something.

To stop a handful of people taking advantage of the system, they have punished thousands, or even tens of thousands.

skyrim102382 · May 2018

been days already and still no reply from my ticket

ticket number 180522-000189

JohnP_an7 · May 2018

@Abelon , @shakti82eb17_ESO

Exactly, and I got the same issue just the same as you guys, waiting to get the problem resolved.

#180526-003250
Please, no c/p reply...just give me THE THING I HAVE PURCHASED.

update:Just got the good old c/p response and I didn't surprise. Nice job ZOS.

Ellisiff · May 2018

Has anyone got their issue resolved?
I have the exact same problem, I contacted both the retailer and the support but I have to wait of course, so I was just curious if anyone has actually got the bonuses

.

Rey_T47 · May 2018

For anyone who purchased it through Steam, just download and launch the game through it (not the ESO page) and your stuff will be there. It looks like it has something to do with your Steam/ESO account link. A bit silly, but there you have it. If I knew I would've tried that earlier, but I figured that wasn't it since I was able to purchase crowns through Steam just fine before.

shakti82eb17_ESO · May 2018

JohnP_an7 wrote: »

@Abelon , @shakti82eb17_ESO

Exactly, and I got the same issue just the same as you guys, waiting to get the problem resolved.

#180526-003250
Please, no c/p reply...just give me THE THING I HAVE PURCHASED.

update:Just got the good old c/p response and I didn't surprise. Nice job ZOS.

Yes, my problem was solved without any actions to prove something. I think this happend couse there is to many same kind of problems. I just got reply to my ticket that since this moment everything have to be alright. I hope you all going to be alright guys.