Purchased Summerset Digital Upgrade but cannot access Summerset, Morrowind or Jewelry Crafting

Cuthceol · May 2018

Purchased Summerset Digital Upgrade via ZO$ online store 24th May , account shows Summerset edition active, in game received Bedlam Costume - pocket salamander - treasure maps - experience scrolls - psijic crate, crown store shows Summerset as purchased however world map still says I need to upgrade to access Summerset and Morrowind, cannot access Jewelry Crafting stations (says I need Summerset) and I've bot received the Knightmare Senche mount.
180524-001963
22 hours and not even an automated email reply from ZO$, no point me paying for something I cannot use.

Cuthceol · May 2018

LOL I'm being trolled by ZO$, Enchanter Survey: Vvardenfell

ZOS_Bill · May 2018

@WasteOfTime

Please check your inbox for an update on your open ticket.

Cuthceol · May 2018

I feel that due to the TOS I'm unable to properly reply....

Cuthceol · May 2018

Your ticket 180524-001963 is still open and will receive a response in 24 to 48 hours.

Lies.

Cuthceol · May 2018

Still no access and all I've received from support is an automated reply that was useless, did I just waste £20?

Cuthceol · May 2018

@ZOS_BillE 119 hours and one automated reply from support that wasn't relevant, this is a joke right?

Cuthceol · May 2018

Sending me a PM saying the problem hasn't been fixed yet? more trolling from ZO$ #SorryNotSorry

Taleof2Cities · May 2018

WasteOfTime wrote: »

Sending me a PM saying the problem hasn't been fixed yet? more trolling from ZO$ #SorryNotSorry

What exactly is the problem they said in the PM?

You keep writing QQ posts ... but absolutely no other details for forum-goers (much less ZOS Support) to help you.

Cuthceol · May 2018

Support already have plenty of info, no one on the forum can do anything except act as a go-between with support as they're not answering me, no one from this forum has the ability to actually fix anything as they are FORUM mods at best.

As you ask the PM didn't say what the problem was or give any helpful information other that my ticket was still being looked at (which I'd guessed as it wasn't yet fixed, unless ZO$ are in the habit of closing tickets without fixing them), the only info worth providing forum users is that after 6 days support haven't been able to give me access to a product I've paid for or other any real assistance, anyone else in similar situation should except the same.

Thanks for posting

NewBlacksmurf · May 2018

Taleof2Cities wrote: »

WasteOfTime wrote: »

Sending me a PM saying the problem hasn't been fixed yet? more trolling from ZO$ #SorryNotSorry

What exactly is the problem they said in the PM?

You keep writing QQ posts ... but absolutely no other details for forum-goers (much less ZOS Support) to help you.

@Taleof2Cities

I'm taking time away but I do check back as I also have an open ticket.

In short, I have a similar issue.

In March I purchased the Digital CE that includes the game, 4 DLC pack, Morrowind and Summer set chapters.
I never got the senche or the treasure maps so I opened a ticket months back (early April) and they told me they restored everything that upon Summer Set release, I would get the rest.

Well.....what actually happened is per support, they had internal billing issues and as a result my account was never given "entitlements" under that purchase.

They told me they would try an do a refund after first telling me that I never paid for it....and then they realized I did but they have issues with their billing. Its been 7 days as of today...and guess what...no refund even pending.

In the end.....I still don't have a refund, I wont get Summerset access, I will have to buy it separately but I did keep the other access.

I'd imagine they are experiencing some of the same along with the many other posts on here, Reddit, and other sites.....

The final straw is, I'm also getting the pop-up to buy Summerset on my Xbox One account.....after buying the digital upgrade edition. Opened a ticket and its been a few days with no response.

My account seems to always have issues anytime I buy things directly from ZOS on PC or if I buy directly from Xbox for this game. I can see this isn't going to stop and while support and the mods are responsive, in the end, its a much larger issue that's been going on over 3 years.