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https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811

Pre Ordered Summerset, wheres my stuff?

Frost769
Frost769
Soul Shriven
Pre ordered Summerset. Confirmed with bank 3 times that payment went through. No confirmation email or billing history update. No response to my ticket in 24 hrs. I don't want to get refunded due to a screw up in your end and not get my pre ordered items. What do?
  • VaranisArano
    VaranisArano
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    You should have gotten the nightmare senche immediately. the rest you get when Summerset drops.

    If you aren't getting anything at all, I'd try posting your ticket here as well.
  • Frost769
    Frost769
    Soul Shriven
    I have not received the Senche, and my billing history hasn't been updated on my ESO account via the website. My ticket #is #180518-001532.
  • VaranisArano
    VaranisArano
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    This thread also seems to have gotten some mod attention, you could try this, or messaging the mod from there: https://forums.elderscrollsonline.com/en/discussion/403764/summerset-isles-morrowind-pre-order-not-showing-up
  • Frost769
    Frost769
    Soul Shriven
    I'm afraid to renew my ESO plus that's running out today in fear of them taking my money for that too and not giving me what I payed for. I'm just gonna take a leave from the game until this is resolved. I posted on that thread, hopefully they'll see it
    Edited by Frost769 on May 19, 2018 2:45PM
  • ZOS_Bill
    ZOS_Bill
    admin
    @Frost769

    Please check your inbox for an update on your support ticket.
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