Summerset Isles Morrowind pre-order not showing up?

valoxiib14_ESO · March 2018

I bought the Summerset Isles pre-order yesterday through steam and after I bought it I got online to start playing the Morrowind DLC but its still wasn't available for me to play and also I never received my Nightmare Senche Mount. Can anyone tell me whats going on?

ZOS_Bill · April 2018

@valoxiib14_ESO

Please check your inbox for a PM regarding this issue.

scribehelios · May 2018

@ZOS_BillE Same for me I bought it on steam and no stuffs T-T no nightmare mount or morrowind

ZOS_Bill · May 2018

@scribehelios

We've sent you a PM to follow-up on this.

Iaracri · May 2018

I have the same problem I bought Summerset and I got nothing

ZOS_Bill · May 2018

@Iaracri

We have sent you a PM with an update on your open support ticket.

Pchela · May 2018

Having same issue, no pre-order items showing up.

Frost769 · May 2018

I have the exact same issue, though not through steam. Proof of purchase and such on my ticket #180518-001532. I already had morrowind so it's just the digital upgrade and senche mount for me

NeroVolpe · May 2018

I have the exact same issue....

ghosttiger29 · May 2018

Hi there, how do I get my pre-purchase bonus items if I pre-ordered a physical copy of Elder Scrolls Online: Summerset from EB Games. Is there a form I have to fill out like i did when i bought the physical copy of Elder Scrolls Online: Morrowind. If so where is that form located and or can you send me a link to it.

jbjondeaueb17_ESO · May 2018

Same for me, pre-ordered Summerset Collector Edition, received it, redeemed the code on my account : Summerset is activated but no mount

DoctorESO · May 2018

I hope they fix this soon

DanHunter · May 2018

Hello, I do also have the same problem as the ones stated. No mount or morrowind upgrade although I purchased the summerset expansion as a prepurchase. I did not have any versions of ESO previously, I started playing the game entierly through the summerset prepurchase.

So I think the morrowing upgrade as well as the mount should be granted in this case?

Anybody knows a solution to this?

I also have submitted tickets to this issue already, but yet unanswered since yesterday: #180520-001011

ZOS_Bill · May 2018

For anyone having issues with not receiving their pre-purchase items from Summerset, please make sure to open a ticket with customer support.

regge5 · May 2018

I have the same, Pre-ordered physical collectors edition, got everything including pre-order boneses, except the nightmare senche mount. Also i have trouble login in on the support page so i can't send a ticked

Flammendrung · May 2018

I have the same problem + more...
I bought phisical Summerset Collector Edition and also got all bonuses except the nightmare senche mount but cannot start Summerset quest, cannot travel.
Please help!

kika75 · May 2018

Hello , i bought summerset the may 19 and i dont receive the nightmare senche and morrowind , i opened a ticket and they still not answer !!! Could you please update my ticket or do something ?

kika75 · May 2018

Also sorry for double post , i bought the digital , before summerset came out

ZOS_Bill · May 2018

@Flammendrung

Have you received your Physical Collector's Edition of ESO: Summerset?

If not, you will not have access to Summerset since the activation code is in the box. The article below can help with getting access to Summerset.

I bought the Physical Collector's Edition of ESO: Summerset, how can I get into the game if I haven't received my box yet?

Flammendrung · May 2018

Hi there.
I recived my Psyhical Collector's Edition and I did access the code.

Flammendrung · May 2018

Incident# 180518-000851
Please help!

ZOS_Bill · May 2018

@Flammendrung

We've sent you an update on support ticket #180518-000851.

kika75 · May 2018

Im done , 3 day past , and i didnt get my nightmare sench and morrowind here is my Support ticket 180519002138

sittaraha1_ESO · May 2018

I never received my pre-order items for the Summerset DLC. Never received an email for pre order codes.
[Incident: 180521-002211] Customer Service Ticket
The Elder Scrolls Online: Summerset - PC Collector's Edition
Ordered on March 21, 2018
Order# 112-2304720-5591403
Sold by: Amazon.com Services, Inc.

Rey_T47 · May 2018

I'm having the same issue. I recieved the collector's edition as a gift last friday through steam and it's already on my account but I can't access Summerset or any of the preorder collectibles.

Aerinn · May 2018

I redeemed a Collector's Edition preorder code today and only got the Collector's Edition exclusives, none of the Standard Edition stuff. Waiting til support opens later to see what they say. Incident #180522-001055

shakti82eb17_ESO · May 2018

Exactly same issue with me. Purchased Standart Digital Upgrade. Got all the stuff but not Access to Summerset and Nightmare Senche. Feel a bit sad(((

Incident #180522-001085

Aerinn · May 2018

ZOS_BillE wrote: »

@Flammendrung

We've sent you an update on support ticket #180518-000851.

Seems like the queue for this got a hell of a lot longer over the last 24 hours

skyrim102382 · May 2018

i have the same issue. i didn't get my pre order items. i bought the summerset digital collectors edition when i bought this game i didn't get any of the digital collector contents. tried everything since yesterday logged out for almost a day, sent a ticket traveled still nothing happened. customer service ticket 180522-000189

Extraegis · May 2018

Here is my experience with the digital upgrade I purchased in March. I have been in a back and forth since yesterday with support. Someone will reply to this thread to tell you that someone will be looking at your ticket soon. But I can save you the trouble. They will ask you to provide proof of purchase. Then when you provide proof of purchase (possibly more than once like I had to) they will possibly give you a copy paste reply that has nothing to do with your problem. Then when you call them out on it they will tell you that the seller should have given you two codes and they are sorry they cannot help you. Then when you point out that you gifted a prepurchase of the very same digital upgrade to a friend (from GMG) and they only received one code that unlocked everything so the problem must be on their end they will just regurgitate that you need to contact the seller.

DoctorESO · May 2018

Extraegis wrote: »

Here is my experience with the digital upgrade I purchased in March. I have been in a back and forth since yesterday with support. Someone will reply to this thread to tell you that someone will be looking at your ticket soon. But I can save you the trouble. They will ask you to provide proof of purchase. Then when you provide proof of purchase (possibly more than once like I had to) they will possibly give you a copy paste reply that has nothing to do with your problem. Then when you call them out on it they will tell you that the seller should have given you two codes and they are sorry they cannot help you. Then when you point out that you gifted a prepurchase of the very same digital upgrade to a friend (from GMG) and they only received one code that unlocked everything so the problem must be on their end they will just regurgitate that you need to contact the seller.

Terrible, terrible, terrible. But unfortunately, not surprising.