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Do you think ESO should remberse pre-ordering customers for time spent on server down maintenance ?

  • Ragnar_Lodbrok
    Ragnar_Lodbrok
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    o:) I think ESO is an unbelievable game so far, and all new games especially games of this magnitude have teething problems. But when the customer spends their hard earned up front on pre order, and one of the benefits is early release, but the customer can not access due to the main NA Server being down due to maintenance for such a long period (x2 so far), yes I feel it would be right for ESO- ZOS to re-emberse the server down time and add it on to the original free 30 day period. Do you agree ?
    Take a chill pill. We are all fortunate the game is running smoothly as it is. So take a break go to work/school/park/fish/etc while they fix actual game breaking issues like inventories disappearing.
  • chris9546_ESO
    chris9546_ESO
    Soul Shriven
    Stop being a baby and have some patience. If you love the game then it's worth waiting for. Sick of the entitlement some people have.
  • Gohlar
    Gohlar
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    Gohlar wrote: »
    Well, we kind of did pay extra for it. Suggesting the early access wasn't a major selling point would just be intentionally obtuse.

    Please stop White Knighting, it only makes people hate you and the game more.

    I'm sorry, I wasn't aware that the retail price of the game changed after pre-orders went out. Care to provide a link?

    You paid the exact same price as someone who will order the game on 4/4. The Explorer's Pack, Early Access, etc. were all free bonuses. You did not pay a cent more for them.

    Like I said, pretending the early access wasn't a major selling point is silly to the point of being intentionally obtuse.

    If you feel you must be like this, knock yourself out. Anyone with an ounce of common sense will know that you are just white knighting the game. What you guys fail to understand, is that with your blind and ultimately disingenuous defense of the game, you only turn people against it.
    Edited by Gohlar on April 2, 2014 3:11PM
  • silent88b14_ESO
    silent88b14_ESO
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    What worries me a bit is that the issue has everything to do with the bank. Last night I just bought a bank expansion. That 1000 gold wasn't easy to come by at my level. I sure hope I still have either it or the gold I bought it with when the server comes up.
    Behold the great Oak. Just a little nut who stood his ground.
  • Mosti
    Mosti
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    Uhm, no. The game is not even released yet, we're still in early access. If you dont like it then wait a week and come back.
  • Gilvoth
    Gilvoth
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    No, eso should not have to re-emberse anything for payment. what you are seeing so far is all normal mmo experiance.
    i love elderscrolls online and is a great mmo. i look forward to playing it dailly.
    every mmo has maintanance and down time. we even read in the purchase agreement that it states that early access does not promise complete up time due to technical problems like we are seeing here. its all normal mmo type experiance.
    would you prefer eso not have maint. and not fix the server?
  • aftershock911_ESO
    SweeT baby Jeebus. What is up with everyone feeling like they are owed something these days?
    1. The game has not officially released until Friday.
    2. The TOS for TESO says that server service is may or may not be up when you wanna play.
    3. You know that every MMO out there has down time.
    4. ZOS is trying to fix problems with the game that really need to be fixed.
    5. Nobody owes you s**t just because your game servers are down.
    6. Use the time constructively, go get some fresh air, go shopping, go find a live girlfriend, just do something.
    7. STOP BITCHING. You are getting FREE access for 3/5 days before servers go live because you Pre-Ordered. This did not have to be given to you. This was a gift. These folks are trying their best to make this game work as best they can. You can not do any better because if you could you would be helping them and not here crying because the boobie has gone dry and it takes a little bit to switch to the other one.

    /end rant
    Edited by aftershock911_ESO on April 2, 2014 3:14PM
  • nerevarine1138
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    Gohlar wrote: »

    Like I said, pretending the early access wasn't a major selling point is silly to the point of being intentionally obtuse.

    If you feel you must be like this, knock yourself out. Anyone with an ounce of common sense will know that you are just white knighting the game. What you guys fail to understand, is that with your blind and ultimately disingenuous defense of the game, you only turn people against it.

    Did I say it wasn't a selling point? No.

    I said that you didn't pay extra for it. If you purchase the game in 2 days, you'll pay the exact same price I did.

    And quick clue, facts are much more useful than ad hominem attacks. Using phrases like "white knight" or "fanboy" tends to turn people off of your posts.
    ----
    Murray?
  • jerten524_ESO
    No, but I would like comp for the high cost of repair compared to how much gold I obtain.
  • Moyana
    Moyana
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    No, you didn't actually pay anything extra for the privilege of having early access, it was purely just an added bonus of pre-ordering. Besides, this is early access, not launch, nearly every game which has early access has these kinds of issues and early access is typically used by developers as one final testing session before release and launch days.
  • ZodiackSign
    ZodiackSign
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    A handful of Xp potions and a hug would do it for me...I've been windowing in and out of the login screen frantically for the past 5 hours. I am DEEP in the throes of addiction on this one. Can't barely get quests done there are so many nodes, loot containers, and bookcases!
  • mandrakethebard_ESO
    No compensation is necessary. This downtime is to be expected, and actually this has been a very smooth launch for the industry.

    I'll confess, based upon the horror predictions I'm only worried about one thing... the possibility (however remote) that someone could talk them into a server wipe/restart, and that's only because I put a lot of effort into being on right at launch to get the character names I wanted and I don't want to lose them. Other than that, everything else can be worked with and/or ridden out.
  • Yasha
    Yasha
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    Yes of course. We should get at least one extra free day to make up for the missed day due to server downtime.

  • Gohlar
    Gohlar
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    Gohlar wrote: »

    Like I said, pretending the early access wasn't a major selling point is silly to the point of being intentionally obtuse.

    If you feel you must be like this, knock yourself out. Anyone with an ounce of common sense will know that you are just white knighting the game. What you guys fail to understand, is that with your blind and ultimately disingenuous defense of the game, you only turn people against it.

    Did I say it wasn't a selling point? No.

    I said that you didn't pay extra for it. If you purchase the game in 2 days, you'll pay the exact same price I did.

    And quick clue, facts are much more useful than ad hominem attacks. Using phrases like "white knight" or "fanboy" tends to turn people off of your posts.

    People paid extra because of the early access. Nothing ad hominem about what I said. You are being an incredible fanboy about this by refusing to acknowledge people absolutely paid more to get early access.

    Quit it.

  • Felarrond
    Felarrond
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    This guy is such an anti-fanboy and Dark Knight. -rolls eyes- The simple truth of the matter is you didn't PAY for Early Access. You paid for the Imperial Edition of the game which came with a BONUS of Early Access according to the TOS (Which States the Service isn't ALWAYS available.)

    They could have kept the servers up just for you and you'd have started being booted out every 5 minutes with an error like a lot of people I was playing with, you would have been stuck unable to complete most of the quests, and lost everything in your bank and inventory on occasion, and crashed most of the time when you tried to zone. These are the MAJOR ISSUES they're trying to fix right now.

    I'll paypal you a Quarter, go find a payphone.
  • nerevarine1138
    nerevarine1138
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    Gohlar wrote: »

    People paid extra because of the early access. Nothing ad hominem about what I said. You are being an incredible fanboy about this by refusing to acknowledge people absolutely paid more to get early access.

    Quit it.

    So again, I'll have to ask: how much extra did you pay for early access?
    ----
    Murray?
  • everseeing_njpreub18_ESO
    No i dont.

    Maintenance is to maintain the game, they could let us play for our 5 days with bugs, lag, and all manor of problems, or give us 4.5 days with little to none (hopefully).

    Ill take less time i can actually play than more time i have to relog or reload UI every 15 minute.
  • Korah_Eaglecry
    Korah_Eaglecry
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    Gohlar wrote: »
    Oh my Talos, stop it. There are already enough threads on a topic that shouldn't require any.

    No, they shouldn't compensate us for maintenance time during an early access/launch phase of the game. No, you don't deserve anything special. No, you didn't pay anything extra for it. Stop it. Stop it right now.

    Well, we kind of did pay extra for it. Suggesting the early access wasn't a major selling point would just be intentionally obtuse.

    Please stop White Knighting, it only makes people hate you and the game more.
    Shimond wrote: »
    No. What would they be reimbursing? The time you're being given is free to begin with.

    So if they cancelled early access all together, you wouldn't have cared? It's just bonus right?

    Stop with this disingenuous defense.

    At this point if the servers come up, no big deal and everyone moves on. If it stretches into tonight...they are starting to have a problem.

    Stop this disingenuous assertion. It is not possible for Zenimax to reimburse me for my feelings being hurt.
    Penniless Sellsword Company
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  • Unvalid
    Unvalid
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    NO! YOU CRYBABY
    "I dual wield two dwarves dual wielding two two-handed swords in two-handed grips with one hand in each hand"
  • Gohlar
    Gohlar
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    Gohlar wrote: »

    People paid extra because of the early access. Nothing ad hominem about what I said. You are being an incredible fanboy about this by refusing to acknowledge people absolutely paid more to get early access.

    Quit it.

    So again, I'll have to ask: how much extra did you pay for early access?

    The imperial addition was more expensive. So the difference between the two, I can't even remember.

    Now you can pretend that the early access part of the deal is just a "bonus" despite being the reason a great many people purchased it. The additional things it granted are pretty disappointing too.

    Why do you guys do this? The game doesn't benefit from this moronic zealotry...

    Edited by Gohlar on April 2, 2014 3:18PM
  • Moyana
    Moyana
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    Gohlar wrote: »

    Snip...

    Pray tell where did you pay more to have early access? Every pre-order that i'm aware of came with 3 days early access and the explorers pack.
    Edited by Moyana on April 2, 2014 3:19PM
  • Tamisan
    Tamisan
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    Hahahahahahahahaha. I'm starting a new game server downtime insurance business. ROFL
    I know now what I was born to do.
    ―Martin Septim
  • W3aP0n_V_Mag1C
    W3aP0n_V_Mag1C
    Soul Shriven
    I don't think they will either. Please don't bash on me to much over the question, as firstly on the millions of pre ordered copies was and is money in ZOS's bank gaining millions in interest and also gave the company figures in terms of population interest in the game, secondly the 30 day free period isn't exactly free as it is part of the cost of the game. Don't get me wrong I love playing ESO and I realise they have staff developmental costs, but at the end of the day it,s all about the coin. Peace out.
  • LoreRunner
    LoreRunner
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    @Gohlar‌
    I pulled up the Digital Download from ZOS on both. So, after comparing these two Digital Downloads, can you tell me why you paid extra JUST for 5 days early access?

    https://account.elderscrollsonline.com/store/product/eso_standard
    https://account.elderscrollsonline.com/store/product/eso_imperial

    I will make it easier in case you don't like using links.


    *******************************
    The Elder Scrolls® Online
    Digital Standard
    $59.99
    DIGITAL DOWNLOAD
    PRODUCT DETAILS
    30 days of game time included
    Subscription and account for The Elder Scrolls Online required
    A persistent internet connection is required to play
    5 days early access to the game before the official launch
    Explorer's Pack
    *****************************
    The Elder Scrolls® Online
    Digital Imperial
    $79.99
    DIGITAL DOWNLOAD
    PRODUCT DETAILS
    30 days of game time included
    Subscription and account for The Elder Scrolls Online required
    A persistent internet connection is required to play
    5 days early access to the game before the official launch
    Explorer's Pack
    **************************
    Edited by LoreRunner on April 2, 2014 3:23PM
    If you like my thoughts, feed my addiction! Give me forum credit! :)
  • nerevarine1138
    nerevarine1138
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    Gohlar wrote: »
    The imperial addition was more expensive. So the difference between the two, I can't even remember.

    Now you can pretend that the early access part of the deal is just a "bonus" despite being the reason a great many people purchased it.

    Why do you guys do this? The game doesn't benefit from this moronic zealotry...

    You didn't have to buy the IE for early access. That came with the standard edition as well. I have to wonder why you see facts as "zealotry" (the word you're looking for is "zeal," by the way) simply because they contradict your view.

    So once again, how much extra did you pay?
    Edited by nerevarine1138 on April 2, 2014 3:19PM
    ----
    Murray?
  • Lazarus_Long
    Lazarus_Long
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    On to a more important topic. Did you know that over guard used be an adventurer until he took an arrow to the knee?
    The List For Living - A guide for new or troubled players

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    Take a lag spike and make it better
    Remember to let research play its part
    Then you can start to make a sweater

    The Bohemian Auction House
  • Felarrond
    Felarrond
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    Gohlar wrote: »
    Gohlar wrote: »

    People paid extra because of the early access. Nothing ad hominem about what I said. You are being an incredible fanboy about this by refusing to acknowledge people absolutely paid more to get early access.

    Quit it.

    So again, I'll have to ask: how much extra did you pay for early access?

    The imperial addition was more expensive. So the difference between the two, I can't even remember.

    Now you can pretend that the early access part of the deal is just a "bonus" despite being the reason a great many people purchased it. The additional things it granted are pretty disappointing too.

    Why do you guys do this? The game doesn't benefit from this moronic zealotry...

    The imperial edition came with a lot of stuff, a 1g horse, the ability to transform gear into imperial style gear, the imperial race, vanity pet, CE treasure maps. early access was just gravy on top of the rest of that...
  • Gohlar
    Gohlar
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    LoreRunner wrote: »
    @Gohlar‌
    I pulled up the Digital Download from ZOS on both. So, after comparing these two Digital Downloads, can you tell me why you paid extra JUST for 5 days early access?

    https://account.elderscrollsonline.com/store/product/eso_standard
    https://account.elderscrollsonline.com/store/product/eso_imperial

    Pretty much. I thought the mount would be better, but that was a bad assumption on my part having never played the beta.

    But still, that isn't the point. Even if you bought it for all the benefits, it was still a feature that was paid for. I mean this is painfully obvious!

    I'm not saying it's the end of the world, I was just calling out the white knights for being ridiculous to people. Never understood why people always do this for online games. They just make everyone hate the game.
    Edited by Gohlar on April 2, 2014 3:24PM
  • Felarrond
    Felarrond
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    Gohlar wrote: »
    LoreRunner wrote: »
    @Gohlar‌
    I pulled up the Digital Download from ZOS on both. So, after comparing these two Digital Downloads, can you tell me why you paid extra JUST for 5 days early access?

    https://account.elderscrollsonline.com/store/product/eso_standard
    https://account.elderscrollsonline.com/store/product/eso_imperial

    Pretty much. I thought the mount would be better, but that was a bad assumption on my part having never played the beta.

    But still, that isn't the point. Even if you bought it for all the benefits, it was still a feature that was paid for. I mean is painfully obvious!

    Again, you're getting your early access based off of the TOS which states the server can't ALWAYS BE AVAILABLE. You have no legal ground to stand on to demand a refund, the product was delivered as described in the TOS.
  • Azarul
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    I will lose so much respect for ZOS if they give into the whinning and compensate the babies who post this stuff.
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