Xbox Live cannot be detected.

grumlins · May 2018

On a wired connection.
On my Xbox One X.
Internet is fine, open etc.
Cannot launch game because my 12 mo Xbox Live cannot be detected.
Checked account everything is fine with my Xbox Live.

explain it. aaaaaand Go.

YourMomTaps · May 2018

Same

Lascelly · May 2018

Same, just had this error pop up for me. I logged in this morning just fine, then after lunch I'm getting this error constantly...even after a hard reset.

ZOS_GinaBruno · May 2018

Thanks guys, we're currently investigating.

UppGRAYxDD · May 2018

Yup same here...Xbox elite NA server.

mwzard · May 2018

Same issue. Was good at 6AM.

Beardimus · May 2018

Xbox live has an issue. There's a banner up there ^^

norki3 · May 2018

Same here with EU, presume it's to do with the XBL issues but that looks like it should only affect store purchases etc.

IVoo · May 2018

No, Xbox is not down. The issues with XBL right now is “Purchase and Content Usage.”

The Xbox Live Core Services, TV, Music and Video, Social and Gaming are all working correctly. Under the games header, it says that “All games are operating normally.”

Can someone from ZOS explain to me why we’re unable to play their game when it’s just the “Purchase and Content Usage” is having issues with XBL? I can play every online game that I own fine right now (Sea of Thieves, PUBG, TERA, Gears 4, etc). Why is it that only the Elder Scrolls Online is affected by this?

I understand that their crown store is connected to the game and must have something to do with XBL. But, why can’t you let players into the game and play, even with issues affecting the crown store and XBL? It doesn’t make sense to me.

IVoo · May 2018

So, this looks like it basically boils down to: if we’re unable to access the ESO Crown Store due to XBL issues, then you’re locked out of the game completely until it’s fixed.

That doesn’t seem right to me. Players should still be able to play in your game world despite issues and restrictions with the Crown Store and “Purchase and Content Usage.”

As noted before, on the Xbox Live Status page, it says that “All games are operating normally.”

Azurephoenix999 · May 2018

Exactly. If it's only affecting the store aspect of Xbox Live, it shouldn't prevent us from accessing the game as a whole.

Vanthras79 · May 2018

ZOS_GinaBruno wrote: »

Thanks guys, we're currently investigating.

GHOST 007 · May 2018

Same problem here Xbox EU & NA

GHOST 007 · May 2018

And yes all of my other games work just fine... I love paying a monthly subscription for a game that's not playable 25% of the time.

MarleyRain · May 2018

Still waiting to be able to log on. This is pretty frustrating.

IVoo · May 2018

So, all day and no dice.

Unreal...

YourMomTaps · May 2018

As of now I am back online, inside Tamriel.

NewBlacksmurf · May 2018

IVoo wrote: »

No, Xbox is not down. The issues with XBL right now is “Purchase and Content Usage.”

The Xbox Live Core Services, TV, Music and Video, Social and Gaming are all working correctly. Under the games header, it says that “All games are operating normally.”

Can someone from ZOS explain to me why we’re unable to play their game when it’s just the “Purchase and Content Usage” is having issues with XBL? I can play every online game that I own fine right now (Sea of Thieves, PUBG, TERA, Gears 4, etc). Why is it that only the Elder Scrolls Online is affected by this?

I understand that their crown store is connected to the game and must have something to do with XBL. But, why can’t you let players into the game and play, even with issues affecting the crown store and XBL? It doesn’t make sense to me.

While you are 100% correct ppl will argue you down

However ZOS runs their game, it’s as if it’s not like any other game so when Xbox live has an alert this game doesn’t work it seems.

rG_Kub · May 2018

I'm having thisissue atm

NetflixNChiill · May 2018

Having the same problem other games work just fine

MrBlack23 · May 2018

Same but I see other friends on playing as well.

Apache_Kid · May 2018

This is happening again. Was logged in and crashed and now can't get back in.

Sparr0w · May 2018

Yup others are in fine, I dc'd mid dungeon & can't get back on but they haven't dc'd yet.

ZOS_Bill · May 2018

If anyone is still experiencing issues when logging in, please make sure to restart your client.