lol. just lol.

Bunk · April 2014

What do I gotta do to get some help around here

Shaun98ca2 · April 2014

So they replied in a colorful manner they are working on it. What else do you want? They cant fix it "faster" its going to take as long as it takes to fix. But as long as they are working on it that's all that really matters.

Affrayer · April 2014

Shaun98ca2 wrote: »

So they replied in a colorful manner they are working on it. What else do you want? They cant fix it "faster" its going to take as long as it takes to fix. But as long as they are working on it that's all that really matters.

You didn't read it.
He/She made a ticket to ZOS Clearly stating that they can not mount their horse, and that /stuck does not work.

ZOS's response was use /stuck.

Ergo, lazy customer support.

Axzaril · April 2014

Affrayer wrote: »

Shaun98ca2 wrote: »

So they replied in a colorful manner they are working on it. What else do you want? They cant fix it "faster" its going to take as long as it takes to fix. But as long as they are working on it that's all that really matters.

You didn't read it.
He/She made a ticket to ZOS Clearly stating that they can not mount their horse, and that /stuck does not work.

ZOS's response was use /stuck.

Ergo, lazy customer support.

This is sad to see. I have had a similar issue with customer support not actually taking the time to read the details provided so they ended up answering my question with information that did not fit... They need to get that sorted.

MrSalty · April 2014

can confirm the customer support is lazy. waited 8 hours for a call back and for my issue the guy was like oh i had the same thing happen to me just log out of the game for 10 mins and you shoud be fine. logged out for an hour and was not fine. had to wait another 4 hours to talk to someone.

KerinKor · April 2014

Shaun98ca2 wrote: »

So they replied in a colorful manner they are working on it. What else do you want? They cant fix it "faster" its going to take as long as it takes to fix. But as long as they are working on it that's all that really matters.

Reading a post carefully before replying with a snarky comment often helps prevent one looking silly, I find.

Affrayer · April 2014

Here's a story:
About a month ago, I tried to pre order the Imperial Edition, all for naught. Both of my cards just would not work for some reason. So I started up a live (text) chat via the support page and talked to a customer support agent (their name escapes me). I told him that my cards wouldn't work for some reason. He then told me that he would 'look into it'. The agent disappeared for a few minutes (probably helping another customer out) and came back. "I don't know." was his answer. "I'll escalate this to billing." he says. Then he pulls some of the crap you see in the .jpg above. "I'm teleporting you to billing, keeps your hand inside the spell at all times. This will end our chat." or something similar. Well the chat ended and I waited there for an hour, with no response from 'billing'. I also didn't receive any emails regarding the issue at any time afterwards. I had to solve the problem myself, ensuing several days after that incident.

Bunk · April 2014

Affrayer wrote: »

Here's a story:
About a month ago, I tried to pre order the Imperial Edition, all for naught. Both of my cards just would not work for some reason. So I started up a live (text) chat via the support page and talked to a customer support agent (their name escapes me). I told him that my cards wouldn't work for some reason. He then told me that he would 'look into it'. The agent disappeared for a few minutes (probably helping another customer out) and came back. "I don't know." was his answer. "I'll escalate this to billing." he says. Then he pulls some of the crap you see in the .jpg above. "I'm teleporting you to billing, keeps your hand inside the spell at all times. This will end our chat." or something similar. Well the chat ended and I waited there for an hour, with no response from 'billing'. I also didn't receive any emails regarding the issue at any time afterwards. I had to solve the problem myself, ensuing several days after that incident.

I actually had this EXACT same issue, with CS not knowing how to handle it.

To this day, I still don't know what the problem was. They didn't accept my card directly, but had no problem with paypal.

(also had the same issue with Arenanet and Guild Wars 2)

Damanta · April 2014

@Bunk my horse was also refusing to join me. I managed to solve it without having to use /stuck. A guildmate advised me to feed it, then log off and back on. For me (and him) that did the trick.

It's worth a shot at least until they figure out what exactly happens.

Bunk · April 2014

Damanta wrote: »

@Bunk my horse was also refusing to join me. I managed to solve it without having to use /stuck. A guildmate advised me to feed it, then log off and back on. For me (and him) that did the trick.

It's worth a shot at least until they figure out what exactly happens.

Thanks, I'll try that once the servers come back up.

Just in case, what did you feed the horse? I'll try and match it with yours.

Kiwi · April 2014

well lets face it
they may have the elder scrolls name but this is their first online rodeo

Damanta · April 2014

Bunk wrote: »

Damanta wrote: »

@Bunk my horse was also refusing to join me. I managed to solve it without having to use /stuck. A guildmate advised me to feed it, then log off and back on. For me (and him) that did the trick.

It's worth a shot at least until they figure out what exactly happens.

Thanks, I'll try that once the servers come back up.

Just in case, what did you feed the horse? I'll try and match it with yours.

I gave it an apple, as I was planning on making it a slightly faster horse