I pre ordered the game on 3/22/14. I have played it yesterday 3/30/14 and today 3/31/14 but when i took a break and came back, it said my login info was incorrect. I checked my ESO account and noticed that i was charged today for the same edition and same key but on the price, it was refunded. This is good since they refunded an extra purchase, but they also refunded my key and now i can not play. I already submitted a help ticket but i would like feedback here as well.