The Elder Scrolls Online

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Beware if you need Account Help From CS

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Kreager
Kreager
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Just a quick reminder if you need any account help from customer service, make sure you know your Secret Question and the answer. They will not tell you the question which is absurd, so if you do not remember what question you picked a six months ago you are screwed,

By the way this is just a public service announcement :D
Edited by Kreager on April 1, 2014 3:36PM
  • Yankee
    Yankee
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    That is good to know. However, likely they are asking to protect your account and make sure you are you.
  • Kreager
    Kreager
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    just make sure you check your info on account page before contacting them. You will have less frustration that way
  • SacredWitness
    SacredWitness
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    It makes it harder to social engineer an account. Everyone is considered a bad guy, essentially, until you verify yourself. But, you have to verify yourself.
  • Bansheedragon
    Bansheedragon
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    I thought the point of that question was for you to answer it, to prove you are who you say you rare.
    Am I expected to remember every little detail about my account?

    Some people might be able to, but I suspect most people would need to write it down to remember it, which would beat the purpose of the question in the first place.
  • Kreager
    Kreager
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    Fortunately if you can access your account you can see what your question was, but to be safe I would suggest that you write it down somewhere in case of an account issue where you can't log in
  • Reignskream
    Reignskream
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    mmdartzb14_ESO wrote: »
    Just a quick reminder if you need any account help from customer service, make sure you know your Secret Question and the answer. They will not tell you the question which is absurd, so if you do not remember what question you picked a six months ago you are screwed,

    By the way this is just a public service announcement :D

    They're simply using the verification process to make sure your the original owner. Not there problem you didn't write down your info.

  • Elhim
    Elhim
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    Reignskream wrote: »
    mmdartzb14_ESO wrote: »
    Just a quick reminder if you need any account help from customer service, make sure you know your Secret Question and the answer. They will not tell you the question which is absurd, so if you do not remember what question you picked a six months ago you are screwed,

    By the way this is just a public service announcement :D

    They're simply using the verification process to make sure your the original owner. Not there problem you didn't write down your info.

    Sounds like he could answer the question, but they won't tell him what the question is. That is not a simple verification process.
  • Reignskream
    Reignskream
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    how can you know the answer but not the question?
  • dpgirl
    dpgirl
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    They need to have 2 factor auth... with like a phone app or auto emails or something... The current security isn't that great.
  • KerinKor
    KerinKor
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    Bansheedragon wrote: »
    Am I expected to remember every little detail about my account?
    Yes, or use a secure method of storing it on your PC.

  • Sakiri
    Sakiri
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    Reignskream wrote: »
    mmdartzb14_ESO wrote: »
    Just a quick reminder if you need any account help from customer service, make sure you know your Secret Question and the answer. They will not tell you the question which is absurd, so if you do not remember what question you picked a six months ago you are screwed,

    By the way this is just a public service announcement :D

    They're simply using the verification process to make sure your the original owner. Not there problem you didn't write down your info.

    The whole point of a question that only you know the answer to is so that you DON'T write the question and answer down.

    Being able to access your account solves this problem, but if you have to contact support about your account there's a good chance you CAN'T access the account.

    This is almost as stupid as them asking for your password. They don't need that to log you in. And in another game, if you have an authenticator they don't need that either. I've had my officers demoted because of that. Lol
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