Is PC EU ok for you now? - Edit: no, it has problems now

Nimerian · April 2018

Wtf... the condition of the servers is dreadful, all day I get stuck, dc, guildstores not working, forever loadscreens. That's if you are lucky and actually manage to get in the game at all, maintenance every couple of days. Wasted so many time waiting for the game to be playable. It's like they launched yesterday... 4 years later same *%$#

jetpropulsion · April 2018

TheCyberDruid wrote: »

cynaes wrote: »

Right now, I don't have the feeling as if ZOS is handling this problem in the best way possible. Mainly because of the lack of transparency about what is actually going wrong, but also because it feels as if you just don't care that people are frustrated (please note: I'm not saying you don't care - but that's the way I feel - and I don't want to feel frustrated because of a game, because I get enough of this feeling when I'm at work).

Well said. PC EU is a mess right now and there's no real explanation why. Today's maintenance was meant to fix things. It did not. Now would be the time to explain why.

It can be (and probably is) something that is completely network related (nothing to do with the software services). I know it means very little to you (as well to me, I planned to relax after work, and "work never ends"), *but* that's how the things are working. So, if something prohibits us to reach Zenimax servers, you couldn't blame the Zenimax for that (I want a sandwich for this).

Gythral · April 2018

Just been booted out to logon screen
Login Timeout

CelestialSlayer · April 2018

what a complete and utter fail it has been for the EU servers during this "celebration" - i am fed up not being able to get in for the hour or so i can find in a day.

DieAlteHexe · April 2018

Microsoft Windows [Version 10.0.16299.334]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 159.100.230.9

Tracing route to 159.100.230.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms private [private]
2 4 ms 4 ms 4 ms bbr6.fn.td-fn.net [217.24.192.25]
3 5 ms 4 ms 4 ms te-0-0-2-0-13.cr1.fn.td-fn.net [217.24.192.86]
4 15 ms 17 ms 15 ms te-0-0-2-0-22.cr3.ffm.td-fn.net [217.24.192.49]
5 15 ms 16 ms 15 ms akamai.prolexic.com [80.81.193.70]
6 16 ms 15 ms 15 ms a72-52-48-192.deploy.static.akamaitechnologies.com [72.52.48.192]
7 16 ms 18 ms 15 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197] reports: Destination net unreachable.

Trace complete.

C:\Windows\System32>

Hamburglarjones · April 2018

Gythral wrote: »

Just been booted out to logon screen
Login Timeout

Same as me

GiuEliN0 · April 2018

I will never finish my worm cult motif... $:\$
So sad

My tracert

Traccia instradamento verso 159.100.230.9 su un massimo di 30 punti di passaggio

1 <1 ms <1 ms <1 ms **
2 <1 ms <1 ms <1 ms **
3 5 ms 5 ms 5 ms static-213-205-52-135.clienti.tiscali.it [213.205.52.135]
4 5 ms 5 ms 5 ms static-213-205-55-201.clienti.tiscali.it [213.205.55.201]
5 5 ms 5 ms 4 ms static-213-205-55-165.clienti.tiscali.it [213.205.55.165]
6 9 ms 6 ms 6 ms static-213-205-55-125.clienti.tiscali.it [213.205.55.125]
7 16 ms 14 ms 14 ms static-94-32-126-29.clienti.tiscali.it [94.32.126.29]
8 15 ms 15 ms 14 ms static-94-32-126-26.clienti.tiscali.it [94.32.126.26]
9 15 ms 14 ms 14 ms ae3-300.cr0-trn3.ip4.gtt.net [77.67.82.229]
10 16 ms 16 ms 17 ms xe-1-0-0.cr1-mil2.ip4.gtt.net [89.149.180.38]
11 16 ms 47 ms 19 ms as6453.mil21.ip4.gtt.net [46.33.88.102]
12 25 ms 25 ms 25 ms if-ae-1-2.tcore1.FR0-Frankfurt.as6453.net [195.219.166.130]
13 25 ms 26 ms 26 ms 195.219.50.110
14 26 ms 25 ms 26 ms a72-52-48-192.deploy.static.akamaitechnologies.com [72.52.48.192]
15 26 ms 25 ms 26 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
16 * * * Richiesta scaduta.
17 * * * Richiesta scaduta.
18 * * * Richiesta scaduta.
19 * * * Richiesta scaduta.
20 * * * Richiesta scaduta.
21 * * * Richiesta scaduta.
22 * * * Richiesta scaduta.
23 * * * Richiesta scaduta.
24 * * * Richiesta scaduta.
25 * * * Richiesta scaduta.
26 * * * Richiesta scaduta.
27 * * * Richiesta scaduta.
28 * * * Richiesta scaduta.
29 ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197] rapporti: Rete di destinazione non raggiungibile.

Traccia completata.

kerp · April 2018

...
4 35 ms 34 ms 32 ms et-5-0-0.rt-decix-2.m-online.net [82.135.16.137]
5 40 ms 37 ms 33 ms akamai.prolexic.com [80.81.193.70]
6 35 ms 33 ms 33 ms a72-52-48-192.deploy.static.akamaitechnologies.com [72.52.48.192]
7 33 ms 33 ms 38 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197] reports: Destination net unreachable.

Something bad happens just after the host 72.52.48.197

Karmanorway · April 2018

Getting Login timeout

DetreS · April 2018

22:40h here, after 9 hours at work, and 4 on houseworks and family, now I have less than 2h for play a little bit bfore I go to bed... and Here i am, at forum because my main game is off... again... Q_Q

ArvenAldmeri · April 2018

Was creating character past two hours so this problem hit me only now (luckily I didnt crash during that character creation or I would jump out of a window or something. However, after creating character ever 10 steps I make I get huge lag spike/freeze. So I restarted my game. BAD CHOICE. Now I cant login at all. Its loading forever and then "login timeout". @ZOS_GinaBruno any info would be appriciated. Its quite disturbing that over so many past maintenances for EU server this is still an issue.

Highlor3 · April 2018

I mainly play in PC-NA, but when I tried to login into my PC-EU account, I was welcomed with the same error messages.

MajesticHaruki · April 2018

Could ZOS please allocate some millions from their investors' pockets to the european megaserver? THANKS

Universe · April 2018

quote of announcement:
"We are currently investigating issues some players are having regarding logging into the European PC/Mac megaserver. We will update as new information becomes available."

It's not some players. It is most or even all players.
@ZOS_GinaBruno any news please ? or even some info on what may have caused the issue in the first place ?

Marabornwingrion · April 2018

I was standing in Vvardenfell and doing nothing, got kicked out to login screen and now I have infinite "Login timeout" error

Sekero · April 2018

And from Northern Ireland:

Tracing route to 159.100.230.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms MyComputer
2 * * * Request timed out.
3 12 ms 12 ms 12 ms host-78-151-226-55.as13285.net [78.151.226.55]
4 12 ms 12 ms 12 ms host-78-151-226-228.as13285.net [78.151.226.228]
5 18 ms 19 ms 19 ms host-78-144-9-3.as13285.net [78.144.9.3]
6 19 ms 19 ms 21 ms akamai.prolexic.com [195.66.236.31]
7 19 ms 19 ms 19 ms a72-52-60-202.deploy.static.akamaitechnologies.com [72.52.60.202]
8 19 ms 19 ms 22 ms ae121.access-a.sech-lon2.netarch.akamai.com [72.52.60.205]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 ae121.access-a.sech-lon2.netarch.akamai.com [72.52.60.205] reports: Destination net unreachable.

Trace complete.

Junkriid · April 2018

In the last days I've had so many problems travelling through Tamriel, often remaining stuck in an infinite loading screen, now Eu isn't even playable. If it was a free to play game I could have understood but really, wtf is happening? I saw closed threads about the infinite loading screen during travel, saying "the issue was fixed so we close" but the issue is not fixed at all! Have a longer maintenance if you must but fix all of this once and for all. I'ts stupid that we must face the same issue every now and then.

MajesticHaruki · April 2018

I agree. It's NOT SOME players. It's MOST PLAYERS.

Gargath · April 2018

I was kicked from Velyn Harbour and can not return - login timeout again and again, so sad, in peak time

.

Menelaos · April 2018

I just got wabbajacked.

Cnutty · April 2018

Yeah, can't log in either. It's truly a shame this keeps happening especially to us EU PC players

Oh well, hopefully the issue gets solved soon :]

makreth · April 2018

MajesticHaruki wrote: »

I agree. It's NOT SOME players. It's MOST PLAYERS.

Nope....It's not some nor most...it's actually ALL players who are not already logged on

That means everyone. Login server kaputt.

Amiliana · April 2018

So yeah, everyone (so far) who have a connection going through 72.52.x.x are having these issues, company akamai

Which means that most likely ZOS are in contact with them right now, trying to get them to fix the problem

How long that would be? Depends on what causes the issue and how soon they can fix it... which ZOS would have no clue about unless Akamai gives them ETA

Gythral · April 2018

@ZOS_GinaBruno @ZOS_JessicaFolsom

Looks like a major routing issue (or a dead backbone provider) any chance of removing the offending company from the routing table (asap)

NeKryXe · April 2018

Highlor3 wrote: »

I mainly play in PC-NA, but when I tried to login into my PC-EU account, I was welcomed with the same error messages.

i don't play on NA servers but i already saw a lot of comments like this.

do we have more players on EU server or is zos using our money on NA servers?

TheCyberDruid · April 2018

jetpropulsion wrote: »

It can be (and probably is) something that is completely network related (nothing to do with the software services). I know it means very little to you (as well to me, I planned to relax after work, and "work never ends"), *but* that's how the things are working. So, if something prohibits us to reach Zenimax servers, you couldn't blame the Zenimax for that (I want a sandwich for this).

You are telling me that Zenimax doesn't know after two hours what's wrong? That's naive to say the very least

maboleth · April 2018

shakti82eb17_ESO · April 2018

damn. just paid my subscription. thats very unfair. we all should get a very good apologise. i fell to cancel my subsription and preorder of summerset. not good.

SaintSubwayy · April 2018

Same here, cant login.

"No Answer from Server"...well its getting l8 anyways, so I'll try again tomorrow

hydrocynus · April 2018

TheCyberDruid wrote: »

jetpropulsion wrote: »

It can be (and probably is) something that is completely network related (nothing to do with the software services). I know it means very little to you (as well to me, I planned to relax after work, and "work never ends"), *but* that's how the things are working. So, if something prohibits us to reach Zenimax servers, you couldn't blame the Zenimax for that (I want a sandwich for this).

You are telling me that Zenimax doesn't know after two hours what's wrong? That's naive to say the very least

They Know. They just cant tell us cos the guy fixing it is using the company Keyboard so the Community reps cant type to us until he stops using it.