Maintenance for the week of September 15:
• [COMPLETE] Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Is PC EU ok for you now? - Edit: no, it has problems now

  • TootYFruits
    TootYFruits
    ✭✭✭
    Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

    Hi Gina,

    Once ZOS has resolved the current problem, will we be given an in-depth analysis of the cause and what has been done to rectify the issue?

    Would be nice to know if ZOS have a permanent fix to the problems occurring or are patching as we go and see what comes day-by-day.I'm intrigued to know the faults behind these causes and the recurrence to-date of consistent problems.
    Edited by TootYFruits on April 10, 2018 8:19PM
    PC - EU - EP
    1000+ CP | Black Ivvy | - Sorcerer - Master Angler - Grand Master Crafter - Flawless Conqueror
  • NeKryXe
    NeKryXe
    ✭✭✭✭✭
    Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

    still can't login. how long is quick?

    please just let us know if it'll take hours.

    i'm waiting here expecting it to be a few minutes, but if it is going to be hours i prefer to just quit waiting now.

    please let us know what means "quickly".
  • rez0055
    rez0055
    ✭✭✭
    Yeah would also like to know how long it will take, cause I just got back from work and I really wanted to play a few hours.

    I payed for your services, so maybe let us 'the paying customers' use your services?
    Characters
    - Only-Drinks-With-Templars: Lvl 50 Argonian Magica Templar
    - Bialozar: Lvl 50 Khajitt Stamina Nightblade
    - Rez the Bald Sorceror: Lvl 50 Dark Elf Magica Sorceror
    - Gerard Snow: Lvl 50 Dark Elf Magica Dragonknight
    - Dorothea Black: Lvl 50 Imperial Stamina Templar
    - Demon Cleaver: Lvl 50 Orc Stamina Warden
    - Lord of BØnes: Lvl 50 Breton Magica Necromancer


    PC/EU server. You'll find my characters hoping on and off on the plains of Cyrodil with the guild The Black.
  • Amiliana
    Amiliana
    ✭✭✭
    C:\Windows\system32>tracert 159.100.230.9

    Tracing route to 159.100.230.9 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms
    2 9 ms 8 ms 8 ms
    3 21 ms 21 ms 21 ms
    4 19 ms 19 ms 18 ms
    5 22 ms 21 ms 21 ms
    6 44 ms 43 ms 43 ms
    7 42 ms 42 ms 42 ms
    8 44 ms 44 ms 43 ms
    9 42 ms 41 ms 41 ms a72-52-48-202.deploy.static.akamaitechnologies.c
    om [72.52.48.202]
    10 42 ms 43 ms 41 ms ae121.access-a.sech-fra.netarch.akamai.com [72.5
    2.48.205]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
    “We make a living by what we get; we make a life by what we give.” — Winston Curchill
  • SammiSakura
    SammiSakura
    ✭✭✭✭
    I am also just getting log in timeout error. Kinda gutted. Keep missing out on the event because of downtime. Would be nice to have an extra day or something really...
    @SammiSakura - EU Server - Here Since 14th October 2016
    Visit my home at the Alinor Townhouse
    Guildhall with All Set-Stations etc at my Seaveil Spire


    Guildmaster of The Forbidden Guilds (PC EU)
    ~ The Forbidden Cleavage (in Alinor, Summerset)
    ~ Brave Cat Trade (in Leyawiin, Blackwood)
    ~ Daedric Baanditos (PvE/Social Guild, in random front row spots across Tamriel)
    PM @SammiSakura In-Game for Invites.

    Curator of Crown Black Market Crown Trading Discord
    Click Here to Join & Start Trading Today!
    My Characters!
    * Samara Nevanni - Dunmer MagDK DD (PvE/P) (Master Crafter)
    * Adriana Silvani - Altmer MagSorc DD (PvE)
    * Tsanji-Ko - Khajiit StamDen DD (PvE)
    * Waits-For-Darkness - Argonian MagPlar Healer (PvE)
    * Lilith Valeine - Breton MagPlar DD (PvP)
    * Luna Rosalie - Bosmer StamBlade DD (PvP)
    * Mithrandir the Healer - Nord Magden Healer (PvE)
    * Talia Scythe-Song - Redguard Necro Tank (PvE)
    * Loki the Theif - Khajiit MagBlade (PvE)
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    NeKryXe wrote: »
    Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

    still can't login. how long is quick?

    please just let us know if it'll take hours.

    i'm waiting here expecting it to be a few minutes, but if it is going to be hours i prefer to just quit waiting now.

    please let us know what means "quickly".

    We don't know yet, but will give you an update as soon as we can.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Alysion
    Alysion
    ✭✭✭
    And what will be the compensation for all the recent problems???
    GM de la guilde Les Fils de Yaztromo
    www.yaztromo.org
    Discord FY: https://discord.gg/r8N9zjD
  • Androconium
    Androconium
    ✭✭✭✭✭
    For those players in the UTC+10 timezone, here's the current experience:

    Maintenance has taken away playing time in the 6-10PM time slot on several days this week.
    Connection problems have taken away playing time in the 5-7AM time slot.

    That rules me out of playing in what would be considered 'normal hours'.


    Edited by Androconium on April 10, 2018 8:27PM
  • cynaes
    cynaes
    ✭✭✭
    I would like to add my voice to those that ask for an explanation for the ongoing problems. I'd also like to add how extremely frustrating it is, when you can't login during the event to do some dailies.

    Right now, I don't have the feeling as if ZOS is handling this problem in the best way possible. Mainly because of the lack of transparency about what is actually going wrong, but also because it feels as if you just don't care that people are frustrated (please note: I'm not saying you don't care - but that's the way I feel - and I don't want to feel frustrated because of a game, because I get enough of this feeling when I'm at work).
  • goldenarcher1
    goldenarcher1
    ✭✭✭✭✭
    ✭✭
    Log-in time-out....log in time-out....log in.... :'(
  • hydrocynus
    hydrocynus
    ✭✭✭✭✭
    Alysion wrote: »
    And what will be the compensation for all the recent problems???

    You're obviously new here.....
    My internet is invalid
  • TheCyberDruid
    TheCyberDruid
    ✭✭✭✭✭
    cynaes wrote: »
    Right now, I don't have the feeling as if ZOS is handling this problem in the best way possible. Mainly because of the lack of transparency about what is actually going wrong, but also because it feels as if you just don't care that people are frustrated (please note: I'm not saying you don't care - but that's the way I feel - and I don't want to feel frustrated because of a game, because I get enough of this feeling when I'm at work).

    Well said. PC EU is a mess right now and there's no real explanation why. Today's maintenance was meant to fix things. It did not. Now would be the time to explain why.
  • Miaura
    Miaura
    ✭✭✭
    Log-in time-out....log in time-out....log in.... :'(

    same here.
  • SynodicOracle
    SynodicOracle
    ✭✭✭
    It would be nice to have an actual explanation as to why, I'm simply quite curious as to what causes these issues on only the EU server. Do they hate us or something?
    @SynodicOracle
    "I'm a God, how can you kill a God? What a grand and intoxicating innocence"

    I'm a PvE Healer but mostly play solo questing these days. Lore enthusiast and long-term Elder Scrolls Fan, dating back to Morrowind, but my favourite is Oblivion.

    GUILD: The Thalmor Embassy PC EU
  • laksikus
    laksikus
    ✭✭✭✭✭
    you know. i would really like to do my crafting dailies on all my alts

    just give me 30 min uptime. then you can shut off the server again
  • JD2013
    JD2013
    ✭✭✭✭✭
    ✭✭✭✭✭
    Amiliana wrote: »
    C:\Windows\system32>tracert 159.100.230.9

    Tracing route to 159.100.230.9 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms
    2 9 ms 8 ms 8 ms
    3 21 ms 21 ms 21 ms
    4 19 ms 19 ms 18 ms
    5 22 ms 21 ms 21 ms
    6 44 ms 43 ms 43 ms
    7 42 ms 42 ms 42 ms
    8 44 ms 44 ms 43 ms
    9 42 ms 41 ms 41 ms a72-52-48-202.deploy.static.akamaitechnologies.c
    om [72.52.48.202]
    10 42 ms 43 ms 41 ms ae121.access-a.sech-fra.netarch.akamai.com [72.5
    2.48.205]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>

    How do I run one of these?
    Sweetrolls for all!

    Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC

    PC Beta Tester January 2014

    Elder of The Black
    Order of Sithis
    The Runners

    @TamrielTraverse - For Tamriel related Twitter shenanigans!
    https://tamrieltraveller.wordpress.com/

    Crafting bag OP! ZOS nerf pls!
  • Eldartar
    Eldartar
    ✭✭✭✭
    I'm just getting a 'timed out' message but the end result is the same ............... I can't log in :(
  • Princess_Ciri
    Princess_Ciri
    ✭✭✭✭✭
    the servers are bad enough, im getting massive lag spikes and now i've been kicked n i cant log back in :(((((((((((
    GM and raid leader of Hot Girls Play DPS, the cutest guild EU
  • necropola
    necropola
    ✭✭✭
    I wonder how many people would need to cancel their subscription to make ZOS wake up.
    I am the beginning. The end. The one who is many
    PC/MAC-EU, Radeon RX 580 GPU pass through + Win 10 x64 on Linux KVM/QEMU, 100 Mbit/s VDSL
  • xeNNNNN
    xeNNNNN
    ✭✭✭✭✭
    It would be nice to have an actual explanation as to why, I'm simply quite curious as to what causes these issues on only the EU server. Do they hate us or something?

    Too be honest its probably the provider.

    I would much prefer the server too be in berlin or in the netherlands. Perhaps its not the servers that needs to be upgraded perhaps its time for them too change provider.

    My teamspeak server is in Frankfurt as well and ive been on other games and others servers where they've been in Frankfurt all of them have terrible performance.

    Ah, e-communities - the "pinnacle" of the internet............yeah, right.
  • Universe
    Universe
    ✭✭✭✭✭
    ✭✭
    Alysion wrote: »
    And what will be the compensation for all the recent problems???

    heres-your-cookie.jpg
    Some videos I recorded for fun: Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • Tai-Chi
    Tai-Chi
    ✭✭✭✭
    I cannot log in before 'Timed Out'.

    No 'Error' message given.

    PC - EU (Main) & PC - NA
  • Amiliana
    Amiliana
    ✭✭✭
    JD2013 wrote: »
    Amiliana wrote: »
    C:\Windows\system32>tracert 159.100.230.9

    Tracing route to 159.100.230.9 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms
    2 9 ms 8 ms 8 ms
    3 21 ms 21 ms 21 ms
    4 19 ms 19 ms 18 ms
    5 22 ms 21 ms 21 ms
    6 44 ms 43 ms 43 ms
    7 42 ms 42 ms 42 ms
    8 44 ms 44 ms 43 ms
    9 42 ms 41 ms 41 ms a72-52-48-202.deploy.static.akamaitechnologies.c
    om [72.52.48.202]
    10 42 ms 43 ms 41 ms ae121.access-a.sech-fra.netarch.akamai.com [72.5
    2.48.205]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>

    How do I run one of these?

    Run Command Prompt with administration rights (shortcut cmd), type in "tracert 159.100.230.9" and press enter.

    When its finished, right-click to "select all" and press enter to copy. Past it in here and remember to remove your own IP adress for security :)
    Edited by Amiliana on April 10, 2018 8:35PM
    “We make a living by what we get; we make a life by what we give.” — Winston Curchill
  • marc.whiffenb16_ESO
    My wife is in the game and playing on the EU servers (she logged in around 18:00 UK time) so it's only the login servers. I have been waiting to join her for over 2 hours.
  • JD2013
    JD2013
    ✭✭✭✭✭
    ✭✭✭✭✭
    Amiliana wrote: »
    JD2013 wrote: »
    Amiliana wrote: »
    C:\Windows\system32>tracert 159.100.230.9

    Tracing route to 159.100.230.9 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms
    2 9 ms 8 ms 8 ms
    3 21 ms 21 ms 21 ms
    4 19 ms 19 ms 18 ms
    5 22 ms 21 ms 21 ms
    6 44 ms 43 ms 43 ms
    7 42 ms 42 ms 42 ms
    8 44 ms 44 ms 43 ms
    9 42 ms 41 ms 41 ms a72-52-48-202.deploy.static.akamaitechnologies.c
    om [72.52.48.202]
    10 42 ms 43 ms 41 ms ae121.access-a.sech-fra.netarch.akamai.com [72.5
    2.48.205]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>

    How do I run one of these?

    Run Command Prompt with administration rights (shortcut cmd), type in "tracert 159.100.230.9" and press enter.

    When its finished, right-click to "select all" and press enter to copy. remember to remove your own IP adress for security :)

    Thank you so much :smile:
    Sweetrolls for all!

    Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC

    PC Beta Tester January 2014

    Elder of The Black
    Order of Sithis
    The Runners

    @TamrielTraverse - For Tamriel related Twitter shenanigans!
    https://tamrieltraveller.wordpress.com/

    Crafting bag OP! ZOS nerf pls!
  • Androconium
    Androconium
    ✭✭✭✭✭
    - Intel® Core™ i7-7700K OC'd @ 5.1GHz
    - Custom Watercooled Loop
    - Phanteks Enthoo Evolv Tempered Glass
    - 2X ASUS GTX 1080 Strix OC in SLI
    - 2X Samsung 950 M.2 250GB SSD RAID 0
    - 2X Samsung 850 Pro 1TB SSD RAID 0
    - 32GB G.Skill TridantZ DDR4 RAM
    - Corsair AX1200i Power Supply
    - 2X LG 27UD68P Ultra HD 4K IPS Monitor

    Well, I'm running a Celeron2.1 with 4MB ram, onboard GPU and a ye-olde-worlde spinning disk drive.
    It works fine (mostly) WHEN I CAN LOGIN.

    I also had a Wanquefaqutor Five rig based on AMD 'Black' specs about two years ago. I didn't help with anything.
  • preevious
    preevious
    ✭✭✭✭✭
    It's actually quite odd to take such a long time investigating..
    I work in IT myself, and part of my work consist in investigating various crash and errors.. more often than not, the issue is fairly easy to determine, even if it can take a long time to solve.

    My educated guess is that the problem (logging server down or network issues) is located in an infrastructure that is actually outsourced by ZOS. They must not have bought the top tier service package of their provider and thus must wait for input from them.

    As soon as that get trough, the issue will solve itself.
  • The_Antiquarian
    The_Antiquarian
    ✭✭✭✭
    This is disheartening. I finally get my baby son to go to sleep and when I try to relieve some of my daily stress by playing ESO, I get greeted by this "Login timeout" message on my screen for the last two hours.

    Having returned to the game after a half-year break, merely two days ago, this is once again, very disheartening.

    I am also having a hard time accessing my account page with the following error;

    "The requested URL was rejected. Please consult with your administrator.

    Your support ID is: 2507406365592903052

    [Go Back]"

    What have I done in my past life to deserve this? :(
    Edited by The_Antiquarian on April 10, 2018 8:37PM
  • hyperbaba
    hyperbaba
    Soul Shriven
    Hi ZOS,

    can you please tell me your Network,Storage and Compute requirements for running the EU megaserver? Maybe I can find you some DC space meeting those requirements at lower cost than current one.

    Also please provide the peak bandwidth requirements with rtt times to Europe destinations.

  • goldenarcher1
    goldenarcher1
    ✭✭✭✭✭
    ✭✭
    They have extended events a couple of times in the past when issues like this arise,but are under no obligation to do so due to terms of service.

    Would be nice though,especially for those with limited play-time in the evening's who have missed out.
This discussion has been closed.