Is PC EU ok for you now? - Edit: no, it has problems now

DieAlteHexe · April 2018

Liddyenna wrote: »

Say what you like about World of Warcraft....at least it works. Cya

Oh, I remember a time when it didn't work. It had its moments, for sure. I also remember having nearly an entire free month for all the problems they were having. It was bad.

Larry78 · April 2018

raviour wrote: »

EU is just a bit 1989, like the Frankfurt servers, get over it.

Dunno why they choose Frankfurt, instead of Munich DE or even Netherlands is much better...Well someone from EU and those ISP's will pay big price for this...

Androconium · April 2018

Aluiries wrote: »

Androconium wrote: »

NOT GOOD ENOUGH.

Next time you decide to have an event that increases player numbers, BE SURE that your infrastructure can handle it.

We don't even know it's an infrastructure or load issue, could be many things, so please try not assume things.

Here's another assumption: If the people can't login, because there are TOO MANY people trying to login, then we can be sure of either of these statements being true:

The existing 'infrastructure' wasn't designed to cope with the current volume of players; or
if it was, then part of it is not working as expected now.

could be many things

It could be. Sadly, the result is the same. People have paid for service that is not available for them to use.

Amiliana · April 2018

I just realized that my login problems have been the most severe the last two hours - which are in the range of peak hours of Europe.

If my theory is correct that it is a router on the way to the ESO server, it should be less problems after 00-01 tonight ^^

9.57 PM atm

vladimir.lafazaneb17_ESO1 · April 2018

For [snip] sake. I play once per 2-3 months, and today when I launched ESO I see this "Login Timeout" sh8t?
Screw this game you know...

[Edited to remove profanity]

MyNameIsElias · April 2018

@ZOS_GinaBruno 1 hour later. Any updates?

NeKryXe · April 2018

i'm not being able to login.

at least zos could inform us when will we be able to login.

i was planing to play today but if this is going to take a few hours i'd like to know right now

Oldaraness · April 2018

Login timout in Italy... please let us know how can we fix it!

ZOS_GinaBruno · April 2018

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

Larry78 · April 2018

Oldaraness wrote: »

Login timout in Italy... please let us know how can we fix it!

we cant

NeKryXe · April 2018

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

how long is quick? i've been waiting for a while to login. i always get "login timeout"

should i wait a few minutes or quick is a few hours?

olle.linuxeb17_ESO · April 2018

Oldaraness wrote: »

Login timout in Italy... please let us know how can we fix it!

You cannot mate, does it help?

We can wait and hope it'll be fixed within few hours or take another things to do.

DieAlteHexe · April 2018

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

'Ware the pitchforks! 'Ware the tar and feathers!

Thanks for the update. Been a crazy week and it's not even half over.

kerp · April 2018

Login Timeout - tried 4-5 times, same error. Will try tomorrow, hope it will be better.

PC, EU

Korsario · April 2018

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

Any compensation planned for people with ESO Plus?

zaria · April 2018

Androconium wrote: »

Aluiries wrote: »

Androconium wrote: »

NOT GOOD ENOUGH.

Next time you decide to have an event that increases player numbers, BE SURE that your infrastructure can handle it.

We don't even know it's an infrastructure or load issue, could be many things, so please try not assume things.

Here's another assumption: If the people can't login, because there are TOO MANY people trying to login, then we can be sure of either of these statements being true:
The existing 'infrastructure' wasn't designed to cope with the current volume of players; or

if it was, then part of it is not working as expected now.

could be many things

It could be. Sadly, the result is the same. People have paid for service that is not available for them to use.

This is an common problem, People can not log in so they press log in over and over, because of event people keep doing it but they would give up on an normal day.
We had the same problem during the dungeon event the first day.

In dungeons an higher dps solves problems, all on easy content, on harder it just require that healer and tank is not on ZOS server level of fake.

For servers the same is true, you can handle bad code if machine is good enough.
http://www.supermicro.com/products/system/7U/7089/SYS-7089P-TR4T.cfm

Zpook · April 2018

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

Let the secratary try?

TheCyberDruid · April 2018

So this isn't just a 'hiccup' but another few hours of not being able to play. This adds up quickly doesn't it just?

pmn100b16_ESO · April 2018

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

meh

GlennGVZ · April 2018

I had the choice of EU or NA servers, so glad i picked NA....

dawgyg999 · April 2018

I'd love to know what the uptime % is this month, shame we don't have SLA's that they need to adhere to

billoforever · April 2018

free days for all?

Wineburg_Graves · April 2018

It's weird. I always found strange to get, according to the in-game latency meter, around 70-140ms on a server that is in Amsterdam. With any other MMO with European servers (normally located also in the Netherlands or in France or Germany) I usually get around 20-40ms. More than 100ms is what I get on US servers with many other games. It's like ESO EU server is not really in Europe.

Tyrion87 · April 2018

Zpook wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just letting you know we're still actively investigating the connectivity issues on PC EU. We want to get this resolved as quickly as possible.

Let the secratary try?

It reminds me of my former flatmate when he told me our fridge broke down. Then I asked: Is it connected to electricity...

...it wasn't.

DieAlteHexe · April 2018

adamastorx wrote: »

It's weird. I always found strange to get, according to the in-game latency meter, around 70-140ms on a server that is in Amsterdam. With any other MMO with European servers (normally located also in the Netherlands or in France or Germany) I usually get around 20-40ms. More than 100ms is what I get on US servers with many other games. It's like ESO EU server is not really in Europe.

Has to be the route? I get around 40-ish although the past 3 days or so, that's gone up to 80-ish.

Southern (nearly Switzerland) Germany here.

jetpropulsion · April 2018

If this can help, this is what we see (net unreachable):

Tracing route to 159.100.230.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 6 ms *****************
3 6 ms 6 ms 7 ms 194.106.168.205
4 7 ms 7 ms 7 ms 79.101.105.101
5 8 ms 7 ms 7 ms 212.200.7.64
6 6 ms 6 ms 7 ms 212.200.7.67
7 12 ms 12 ms 12 ms ae29-0.bud-001-score-2-re0.interoute.net [84.233.170.197]
8 27 ms 26 ms 26 ms ae0-0.bud-001-score-1-re0.interoute.net [84.233.147.109]
9 26 ms 26 ms 26 ms ae2-0.prg-001-score-2-re0.interoute.net [84.233.138.213]
10 18 ms 18 ms 19 ms ae0-0.prg-001-score-1-re0.interoute.net [84.233.138.205]
11 26 ms 25 ms 25 ms ae2-0.fra-006-score-2-re0.interoute.net [84.233.138.210]
12 * * * Request timed out.
13 29 ms 28 ms 28 ms a72-52-48-192.deploy.static.akamaitechnologies.com [72.52.48.192]
14 36 ms 36 ms 36 ms ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197]
(15-26) * * * Request timed out.
27 ae120.access-a.sech-fra.netarch.akamai.com [72.52.48.197] reports: Destination net unreachable.

(of course, it can be firewalled, but https is in TIME_WAIT too, launcher creates *a lot* of connect requests)

inthecoconut · April 2018

DieAlteHexe wrote: »

Liddyenna wrote: »

Say what you like about World of Warcraft....at least it works. Cya

Oh, I remember a time when it didn't work. It had its moments, for sure. I also remember having nearly an entire free month for all the problems they were having. It was bad.

I also remember 2-3 hour queue times just to sign in. Get home from work and it was hurry up and wait.

xeNNNNN · April 2018

Im actually tempted too just go and play STO right now and that saying something.

JD2013 · April 2018

Nope just repeated timeouts.

DieAlteHexe · April 2018

inthecoconut wrote: »

DieAlteHexe wrote: »

Liddyenna wrote: »

Say what you like about World of Warcraft....at least it works. Cya

Oh, I remember a time when it didn't work. It had its moments, for sure. I also remember having nearly an entire free month for all the problems they were having. It was bad.

I also remember 2-3 hour queue times just to sign in. Get home from work and it was hurry up and wait.

Yeah, those too. Wasn't always smooth sailing, that's for sure.