Cant install client from account page

lxkillswitchxl · April 2018

Hello, I am having an issue with my account, on the accounts page it doesnt show I have a license for the Base game on PC, but only for the PS4, however if I login to the game, I can play without any issues at all. Any idea on how to fix this?

Turelus · April 2018

So you're able to log into PC clients fine?

Did you create your account on PC and have it migrated to PS4 or is it a PS4 created account? Accounts are not transferable between platforms so if you joined the game on PS4 you would have to buy a new game on PC to play there.

lxkillswitchxl · April 2018

I can login to the game on pc and play without any issues, its that my account page doesnt say i have the license at all, causing me to need to google the launcher so i can install it. This also causes issues because the ESO site says I dont actually own the base game and I need to repurchase everything.

Turelus · April 2018

Might be best to submit a support ticket if you haven't already. Try and get direct contact to ZOS support about the issue.

lxkillswitchxl · April 2018

Ive tried, they never reply to me, on multiple occasions.

SecretJoy · April 2018

Sorry, just trying to make sure I understand the problem.

Did you purchase the game for both PS4 and PC?

lxkillswitchxl · April 2018

yes i did

SecretJoy · April 2018

You might need to have a separate account for the PC client than you do for your PS4 game.

Are you trying to use the same for both?

lxkillswitchxl · April 2018

Yes, the account I use here shows I have a PS4 License, which is the same details as my PC login, but it doesnt show that license, yet can play the game because i own it (which i did purchase it)

SecretJoy · April 2018

I think you might need separate accounts for different platforms...that could be your issue.