Cant install client from account page

lxkillswitchxl

Hello, I am having an issue with my account, on the accounts page it doesnt show I have a license for the Base game on PC, but only for the PS4, however if I login to the game, I can play without any issues at all. Any idea on how to fix this?

Turelus

So you're able to log into PC clients fine?

Did you create your account on PC and have it migrated to PS4 or is it a PS4 created account? Accounts are not transferable between platforms so if you joined the game on PS4 you would have to buy a new game on PC to play there.

lxkillswitchxl

I can login to the game on pc and play without any issues, its that my account page doesnt say i have the license at all, causing me to need to google the launcher so i can install it. This also causes issues because the ESO site says I dont actually own the base game and I need to repurchase everything.

Turelus

Might be best to submit a support ticket if you haven't already. Try and get direct contact to ZOS support about the issue.

lxkillswitchxl

Ive tried, they never reply to me, on multiple occasions.

SecretJoy

Sorry, just trying to make sure I understand the problem.

Did you purchase the game for both PS4 and PC?

lxkillswitchxl

yes i did

SecretJoy

You might need to have a separate account for the PC client than you do for your PS4 game.

Are you trying to use the same for both?

lxkillswitchxl

Yes, the account I use here shows I have a PS4 License, which is the same details as my PC login, but it doesnt show that license, yet can play the game because i own it (which i did purchase it)

SecretJoy

I think you might need separate accounts for different platforms...that could be your issue.