Maintenance for the week of August 10:
• [COMPLETE] NA megaservers for patch maintenance – August 10, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – August 10, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
Your problem won't be resolved if you make a post here, better to have a track record of it through their Support site. Since, after all, it involves money.
I wish I would have checked on here before I tried to buy Crowns on the PS4. Not only am I still missing my mount from my Summerset pre-order, but now I've paid for Crowns I didn't receive...