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Is this email Legit? Or is it a Scam?

bluesodafizz
bluesodafizz
✭✭✭
Just got an email for TESO asking for a lot of personal information, including my game key code/address/phone number/email address and secret question. Is this legit? Is it a scam? Read the emails contents below.
____________________________________________________________________


Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 hours.

We look forward to working with you again should you need us!
Subject
I did not get the email with the items for my pre order on this character and I already de

Response By Email (Alfred) (03/31/2014 10:32 AM)
Greetings Ashley!

Thank you for contacting The Elder Scrolls Online Team.
Before I can help you I need to verify the account
Date of Birth

§ Email Address

§ Secret Question

§ Telephone Number

§ Postal Address

§ Key code - on game account

You can also find this information in our knowledge base, which we consistently update with any changes. Use the following link for the most up-to-date information regarding your question:

http://help.elderscrollsonline.com/app/home?region=US/track/AvOG0wr4Dv8S~YPPGise~yILX~UqKi75Mv_e~zj~PP9X

Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:

http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Question Reference # 140330-012911
Date Created: 03/30/2014 10:23 AM
Date Last Updated: 03/31/2014 10:32 AM
Status: Waiting
  • Valn
    Valn
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    that's what i thought, then i realised they quoted the message that i sent them.
  • bluesodafizz
    bluesodafizz
    ✭✭✭
    Valn wrote: »
    that's what i thought, then i realised they quoted the message that i sent them.

    Yeah I noticed that too, but i just want to make sure. Those scammers can be pretty crafty sometimes lolz.
  • ZOS_RobinsonE
    ZOS_RobinsonE
    ✭✭✭
    Hello @bluesodafizz,

    It is a genuine message from our services. Be confident responding to it.
    Edited by ZOS_RobinsonE on March 31, 2014 2:50PM
    The Elder Scrolls Online Social Team - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • bluesodafizz
    bluesodafizz
    ✭✭✭
    Hello @bluesodafizz,

    It is a genuine message from our services. Be confident responding to it.

    Thank you Soooo much for the quick response! You guys are great!
  • Vyndetta
    Vyndetta
    ✭✭✭
    @ZOS_RobinsonE‌

    What a terrible email to send! You're asking for a lot of information that can easily be used to compromise an account. In a situation like this, you guys should be telling the customer to log into the official website, signing into their account and replying via the ticket system.

    Honestly, I would never reply to this sort of email and provide any of my details as asked.
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