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Did you order the same copy of the game from the same place?

Where did you get your copies from? If from a 3rd party, have you contracted them?
Also check you account page under billing to see your early start.

Mundicus29 wrote: »

All versions of the game purchased from the Elder Scrolls Online store receive 5 days early access.

If you bought Digital Deluxe edition from some other online store - you receive 3 days early access.

If you bought Digital Imperial Edition from some other online store - you receive 5 days early access.

So, if your friend can play and you can not - it means you purchased from different places or different versions of the game.

I'm sorry but that isn't the case. we got the same game from the same place.

ZOS_JessicaFolsom wrote: »

@BozidaR - Did you get both versions of the digital Standard Edition from store.elderscrollsonline.com? Or was it a different retailer?

I have 2 friends who got pre ordered the game. One from the zenimax store. and one from amazon. BOTH were given 5 days early access. I got mine from amazon as well. Regardless of where I got it from you got my money why does it matter? Doesn't really seem to make much sense.An order is an order.

ZOS_JessicaFolsom wrote: »

This post we made earlier today may help explain the difference in editions, Early Access time, and where they were purchased from:

ZOS_JessicaFolsom wrote: »

Here's a quick breakdown of Early Access info:

• If you purchased a digital Standard Edition or Imperial Edition directly from store.elderscrollsonline.com, you get 5-Day Early Access.
• If you purchased a digital Imperial Edition from an online retailer, you get 5-Day Early Access.
• If you purchased a physical Imperial Edition from a retailer, you get 5-Day Early Access.
• If you purchased a digital Standard Edition from an online retailer, you get 3-Day Early Access.
• If you purchased a physical Standard Edition from a retailer, you get 3-Day Early Access.

Hope that helps clear things up. If you did not receive the correct code as per the breakdown above, please contact us if you purchased your copy of ESO from store.elderscrollsonline.com or the retailer you purchased the game from.

I just got off the phone with amazon support. This is what they told me:
Basically the code that is sent to me FROM amazon is generated by Zenimax NOT amazon. THE ONLY difference between the copy of the game in your STORE and Amazon is the 2 days difference. That is the ONLY difference. That doesn't make any sense. In a way Zenimax still gets my money since I am buying a game that Amazon bought from YOUR company, yet I'm still getting screwed ? I realize it's only a 2 day difference, but it's the principle of the matter. I'm going to think it over and possibly refund my purchase. This is just plain silly =/

Brugun wrote: »

Why do we get scammed out of two days? Zenimax is pouting because some gaming retailers offered discounts which gave us the game at a cheaper price. They forgot it's a free market and felt like punishing their playerbase in response. So here I sit waiting until Tuesday, meanwhile my guildies are already playing.....

I paid full price therefore it doesn't matter. Price doesn't matter anyway. Here is how this works: A retailer goes to Zenimax and tells them they would like to sell copys of the game they have made. Zenimax and said retailer come to an agreement on a price per copy that the RETAILER is paying TO Zenimax. Therefore if there is a discount the RETAILER eats the cost NOT Zenimax.

You said you've paid the same amount of money. This is true and false at the same time:

When you buy a game at a retailer like Amazon, a part of the money will stay with the retailer for obvious reasons. So, if you buy the game directly off ZOS, you'll essentially earn them a little bit more. The longer headstart could be considered an incentive to do so.

If your friend indeed bought a digital standard edition off Amazon and got 5 days of early access, then it's very likely that Amazon sent him the wrong key and he might run into issues adding the standard edition key, since the account system should/might expect an Imperial Edition key.

BozidaR wrote: »

Dolenz wrote: »

If you bought the Standard edition from Amazon you got exactly the early access that they promise on their pre-order page.

It sounds like you did not do your research, made bad assumptions and now want to blame anyone other than yourself.

I didn't do my research on what should be a pretty simple touch and go purchase like every other game out there? This is a game not a car. Also if anything it was a educated guess not an assumption. I'm not blaming a person I'm blaming a company.

Smaxx wrote: »

You said you've paid the same amount of money. This is true and false at the same time:

When you buy a game at a retailer like Amazon, a part of the money will stay with the retailer for obvious reasons. So, if you buy the game directly off ZOS, you'll essentially earn them a little bit more. The longer headstart could be considered an incentive to do so.

If your friend indeed bought a digital standard edition off Amazon and got 5 days of early access, then it's very likely that Amazon sent him the wrong key and he might run into issues adding the standard edition key, since the account system should/might expect an Imperial Edition key.

Are you under the assumption that if I buy a copy of a game from A

mazon Zenimax makes less money? That is false.

Not sure if this is right but doesn't amazon have to make some money there? I thought they bought a bunch of copy's for a discount bundle then sold them to make money off them. If that is the case you are wrong and they do make less money from that purchase.

I preordered the physical imperial edition from Amazon and I got 5 days early access...