Well, if you keep creating tickets, they all go back to the bottom of the pile, so you're not likely to get sufficient help if you keep doing that.

Honestly, you might get better results with ZOS if you keep responding to and escalating your original ticket. If I need help from ZOS, I usually just keep restating "this is my problem - these are the solutions you've suggested and the results - I still have this problem and look forward to you fixing it" again and again as they start forwarding me to people who can help.

WhoSlappedThePie wrote: »

Tan9oSuccka wrote: »

Nope. Tickets raised?

I’m guessing your connecting to the mega servers from far away/sub optimal connection.

Nah because it doesn't happen all the time. That is a terrible response and one you probably shouldn't post if you don't have a clue what you're talking about?

- If I am "far away/sub optimal" in terms of connection then why does it not happen all the time? It happens at specific points, i.e. at the start of entering a group dungeon, at the end of a dungeon, solo running around killing mobs, in a trial.

It can happen once every 30 minutes or it can sometimes not happen for an hour. It's not my connection bro. It is somethign with the game. If it was my connection I would notice more disconnects? All the time?

Heres one to throw you off - if I go into cyrodiil it NEVER happens? For hours at a time? Explain that.

I’m not certain on your unique problem.

I merely offered a hypothesis. Nothing ill willed about it.

Unfortunately, based on your response, I hope it continues.

Speak to ISP

ssorgatem wrote: »

But seriously, what you describe looks like an issue with your connection rather than the game.

Maybe it's your computer?

Check your OS cofiguration, your network hardware, your router...
are you playing wired or wireless?

If wireless, try wired.

How can it be? I run any other game with 0 issues. I'm on PS4.

If I am in cyrodiil then it won't disconnect for hours, if at all.

If i'm in dungeons etc.. it disconnects when I enter, when I leave. How can this be my PS4?

I am wired connection.

It can't be my ps4 as other users are experiencing the same thing, it doesn't happen with other games, with other applications, if I get "unable to connect. Make sure you have valid internet connection" disconnection error message I can ALSO use internet browser, run a speedtest / tracert, use my phone internet, speak to people via PS4 audio chat. How is that my computer and not ESO? Everything points toward an issue with ZOS / ESO.

WhoSlappedThePie wrote: »

KiraTsukasa wrote: »

WhoSlappedThePie wrote: »

KiraTsukasa wrote: »

Well, if you keep creating tickets, they all go back to the bottom of the pile, so you're not likely to get sufficient help if you keep doing that.

Why are you still commenting if you have no knowledge of what happens?

I raise a ticket > they claim to "fix" it by telling me to go to ISP / PS4 support > then it says "please raise a new ticket if you notice this issue again." > I raise a new ticket > same process > technical team cannot help > ticket gets "resolved" when it is not > "Please raise a ticket if you need further assistance."

Point is, they force you to keep creating new tickets to which they give you the same standard response.

But seriously, why are you responding just to increase your post count? You literally sound like you have no idea how this works. It doesn't go to the bottom of the pile when they have a system in place to specifically tell you raise a new ticket should the issue re-occur. Stop clogging up my post with useless responses.

Wow. You come on here asking for help and someone gives you an answer you don't want to hear and you act like a jackass.

You know what, you want to act like a little baby like this, I hope ZOS never resolves your issue.

What are you talking about? How have I not wanted to hear it? I typed a response back to the guy. He said something that is incorrect..?

No, what you want is for everyone to jump to your defense with their torches and pitchforks raised against ZOS.

What you're doing is wrong. Whenever you submit a ticket, you're getting the automated message. If you report a server issue while the ESO servers are registered as up, they'll automatically send you a message to contact your ISP. What you need to do then is respond to the same ticket. If you create another one, you get the automated message again and all your tickets go to the bottom of the pile. Trust me, I've been through this. This is the answer to your problem, whether you like it or not.

And if I was just trying to get my post count up, I would have done that a long time ago since I've had this account for almost three years, and there are much better threads than yours that I can post garbage in anyway.

rumple9 wrote: »

Nothing to do with ISP the problem is on their end since dragonbones patch. Game is hardly playable anymore

Huh funny I've not really had any issues since the patch. So not sure what you mean by hardly unplayable.

Ley wrote: »

I work for a software company, we get support tickets every day with customers complaining about latency/connectivity issues. 99.9% of these issues are on the customer's end. If we are having any issues with our servers, we are the first ones to know. This will be followed by 1000 calls all hitting our support phones and email at the same time.

Not saying we don't try to help people with connectivity issues that are happening on their end but there's only so much we can do. Mainly we just prove that the issue is not on our end and point them in the right direction for resolving their issue.

I say this because if ZOS were experiencing an issue on their end that was preventing people from connecting to their severs, there would probably be more than just you complaining about it and I'd expect their response to be different.

If it's not on their end, it's likely either a firewall, proxy, VPN, router, or ISP issue.

First things I'd check are:

1. When did this start happening?
2. Did anything change or update around that time?

First rule of connectivity troubleshooting. Always blame someone else!

Please listen to what I'm saying:

It can not be an issue on my ISP:

At the time I receive a "Unable to connect. Make sure you have a valid connection" error message I am in a PS chat, talking with other people through the internet. I am on my laptop, browsing the web. I am on my phone, browsing the web. Therefore, my internet has a connection. It only disconnects at specific times; in a dungeon, at the end of a dungeon, start of trial/ end of trial. Key point: If I am in cyrodiil it doesn't happen at all - How can that be my ISP?

It can not be my PS4:

This only happens with ESO. If i play other online games, I never receive this error, if I am on the internet browser or netflix for example, this never loses connection.

- This started happening in Clockwork City
- Nothing changed on my end or updated on my end at that time. It was working perfectly before then and now I receive this error.

» I have deleted save files
» I have changed my IP addresses (8.8.8.8 / 8.8.8.4)
» I have uninstalled / reinstalled
» I have set port forwarding through my router

Thanks for the response but I work in a software company too and I am used to troubleshooting and I have looked into this fully and tried to eliminate areas that could be an issue by logic above.