Maintenance for the week of December 22:
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
Ordered and paid for imperial edition, Account page shows nothing.
My brother AND his wife both purchased the imperial edition. The payment went through, and they got the confirmation email. Their account pages show no purchase and they cannot play. What can i tell them?