Maintenance for the week of April 7:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – April 7, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• [IN PROGRESS] ESO Store and Account System for maintenance – April 7, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• ESO Store for maintenance – April 10, 12:00PM EDT (16:00 UTC) - 3:00PM EDT (19:00 UTC)
Hey there, @2btravis. First, we'd recommend verifying that you have the most recent version of the client installed -- you can find the client version in the bottom-left corner of the login screen. The client version should be Version 1.0.0.953227. If it's not, we'll need you to update the client by doing the following steps:
Close both the game and the launcher
Open the game installation directory
Open the folder named "Launcher"
Inside the "Launcher" folder, there is a folder named "ProgramData"
Rename the "ProgramData" folder to "ProgramDataBackup"
Open the launcher and download update
Click "Play"
Let us know if you're still having this error. Thanks for contacting us!