The Elder Scrolls Online

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Launcher wont Launch

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Tyruru
Tyruru
✭
Every time I click on the Launcher I get Initializing and 100% is on the other side of the bar, so I click play and nothing happens at all. Every thing is updated I downloaded everything. Any solution to this ?
  • Lord_Bael
    Lord_Bael
    ✭
    im getting the same problem and also have no clue on what else to do.
  • Lewskie
    Lewskie
    Soul Shriven
    at least im not the only one :neutral_face:
  • Darkrobofish
    Darkrobofish
    Soul Shriven
    iv had this problem for months and still no fixes
  • Tyruru
    Tyruru
    ✭
    Darkrobofish wrote: »
    iv had this problem for months and still no fixes

    Did you try reinstalling it ?

  • Lord_Bael
    Lord_Bael
    ✭
    I have
  • Tyruru
    Tyruru
    ✭
    Did it work ? or did it have the same problem
  • Valdune
    Valdune
    ✭
    Im afraid to re-install. Mainly because of the time it would take and the fact I see other threads on the board with this issue and a re-install did not fix it.
  • Lord_Bael
    Lord_Bael
    ✭
    same problem
  • Nickzo1
    Nickzo1
    Soul Shriven
    I've the same problem. If I launch the game, i get an error.
  • Tyruru
    Tyruru
    ✭
    any update so far? or still not working for you guys
  • Valdune
    Valdune
    ✭
    Not so far. Trying everything I can before a re-install....although that's not helping some folks either.
  • Lord_Bael
    Lord_Bael
    ✭
    nope nothing yet
  • Tyruru
    Tyruru
    ✭
    yeah I'm trying a reinstall right now, its going to take forever D:
  • HenryH3894
    HenryH3894
    ✭
    Once you run the launcher, press the "play" button on the side. Open up your Task Manager and see if the process appears or not, that way i can determine whether it is related to your graphics driver

    And run the "Check for updates" and "Repair" just for the sake of not missing anything.
    Edited by HenryH3894 on March 30, 2014 12:22PM
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • Tyruru
    Tyruru
    ✭
    I don't think I would be much of help right now, game is reinstalling probably won't be done for a while
  • HenryH3894
    HenryH3894
    ✭
    If upon pressing the "Play" button in the launcher and nothing happens, no error message either.... And if the process in the Task Manager shows it running in the background, it is likely related to a graphic card issue. I recall having such issues when having a dedicated graphics card and a integrated graphics chip.
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • Lord_Bael
    Lord_Bael
    ✭
    yes the process was in task manager
  • Lord_Bael
    Lord_Bael
    ✭
    but im reinstalling as well atm
  • HenryH3894
    HenryH3894
    ✭
    Well... Could you perhaps tell me if your PC has a integrated graphics chip beside your dedicate graphics card?
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • Tyruru
    Tyruru
    ✭
    so if that's the case how do you fix it? just get a new graphics card
  • Tyruru
    Tyruru
    ✭
    how do you find that out ? o.o
  • Lord_Bael
    Lord_Bael
    ✭
    I have an integrated
  • HenryH3894
    HenryH3894
    ✭
    - Integrated graphics chip is being used rather than your dedicated graphics card. (You can manage this under your Nvidia or AMD control panel)
    - If it is not graphics related, try this. Open up your ESO Installed directory in C: drive, locate the .exe file and set to compatibility mode to Windows vista, or 7. And also run as Administrator everytime.
    Edited by HenryH3894 on March 30, 2014 12:37PM
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • Lord_Bael
    Lord_Bael
    ✭
    eso.exe in the client files or the launcher.exe?
  • Dammett
    Dammett
    Soul Shriven
    I got an eso.exe file not found error message after installing the game. Once it said it was installed, the launcher seemed to get stuck on 'initializing' but I could click the Play button.

    Then I got the error message: the procedure entry point GetLogicalProcessorInformation could not be found in the location in the dynamic link library kernel32.dll

    Could not find a repair option in the launcher at all so I'm having to reinstall to see if that helps.
  • HenryH3894
    HenryH3894
    ✭
    Best bet is to set both your launcher.exe and eso.exe with those settings i wrote before. The eso.exe is not located in the same folder as the launcher, i wrote the file paths down below guys.

    "eso.exe" is located in Zenixmax Online > The Elder Scrolls Online > Game > Client

    "bethesda.net_Launcher.exe" is located in Zenimax Online > Launcher
    Edited by HenryH3894 on March 30, 2014 12:49PM
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • Tyruru
    Tyruru
    ✭
    Thank you Henry!! I will try this after it gets down downloading which I have no clue when that will be
  • Valdune
    Valdune
    ✭
    I fixed this issue by doing a "fresh" installation of my NVIDIA card drivers.
  • HenryH3894
    HenryH3894
    ✭
    Just for the sake of those who might have missed it, i can only determine that these are the 2 major issues that may be causing this.
    HenryH3894 wrote: »
    - Integrated graphics chip is being used rather than your dedicated graphics card. (You can manage this under your Nvidia or AMD control panel)
    - If it is not graphics related, try this. Open up your ESO Installed directory in C: drive, locate the .exe file and set to compatibility mode to Windows vista, or 7. And also run as Administrator everytime.

    File path to the .exe's
    HenryH3894 wrote: »
    Best bet is to set both your launcher.exe and eso.exe with those settings i wrote before. The eso.exe is not located in the same folder as the launcher, i wrote the file paths down below guys.

    "eso.exe" is located in Zenixmax Online > The Elder Scrolls Online > Game > Client

    "bethesda.net_Launcher.exe" is located in Zenimax Online > Launcher


    Other than that, I could only convince everyone to run "Repair" and "Check for update" before thinking of a clean graphics driver install... etc.
    Henry.H - Evalkyre
    -
    "When Dark Clouds overshadow all Light... Look for the Silver Lining... Excelsior!"
  • ZOS_RobertM
    ZOS_RobertM
    ✭✭
    Hey everyone, if you are having this problem the first thing we want you to try is making sure you are running the client as an administrator.

    If you are still not able to launch the game another thing you can try involves navigating to your UserSettings.txt file. The default location is My Documents/The Elder Scrolls Online/Live. Once in that folder, locate the UserSettings.txt and open it with Notepad.

    Locate the line "SET RequestedNumThreads "X" change the X from whatever number it may be to 0.

    Once that change is made, save and close the document and try launch the game again.
    Staff Post
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