Compensation for 1 lost day ESO+ members

Danny_UK · February 2018

Will I be compensated my 1 lost day of ESO+ for the server being down all day today? That is the least the members deserve to be honest. You know all this should be done before hand, how can you have 1 server down more than the others for the same updates? (PC EU server)

Boltonsquad · February 2018

Danny_UK wrote: »

Will I be compensated my 1 lost day of ESO+ for the server being down all day today? That is the least the members deserve to be honest. You know all this should be done before hand, how can you have 1 server down more than the others for the same updates? (PC EU server)

Won't be back up till 1AM UK time, it's a joke but no you won't get any compensation.

goldenarcher1 · February 2018

Tavore1138 · February 2018

I doubt it, they did do a game time increase back near launch for multiple lost days across a fairly short time but since then they have stuck firmly to the silent treatment and the letter of the TOS.

Danny_UK · February 2018

Just goes to show what sort of company they are. A well run company will always offer a generous gesture of good will for the lost time regardless of T&C

Knootewoot · February 2018

Of course not. Live doesn't end with one day less of ESO. And how much compensation you want? You lost one day. That's less then 30 cents. Do you also want compensations for the times you are asleep or on vacation?

MaleAmazon · February 2018

TBH compensating can set a poor example. Then, every time something gets mildly screwed up ppl expect
"compensation".

That being said, I think ESO+ should be paused on any server downtime.

magictucktuck · February 2018

Lol is this a joke?

Waffennacht · February 2018

What about mystery boxes?

The answer is no.

Danny_UK · February 2018

MaleAmazon wrote: »

TBH compensating can set a poor example. Then, every time something gets mildly screwed up ppl expect
"compensation".

That being said, I think ESO+ should be paused on any server downtime.

I agree with the ESO+ being paused on server downtime, why haven't they not thought of that before? They're certainly not in the business not help people out that's for sure.

I wouldn't have minded if I was a normal member but when you're paying for it, well.

redspecter23 · February 2018

Are they required to provide any compensation? No.

Would it be the right thing to do anyway under circumstances like this? Probably.

Jura23 · February 2018

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

Giraffon · February 2018

$15 per month. Average 30 days in month.

So what is that like? $.50 per day? $.02 per hour?

TheCyberDruid · February 2018

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

VaranisArano · February 2018

TheCyberDruid wrote: »

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

From the Terms of Service that we all sign when we play the game:

"6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."

I_killed_Vivec · February 2018

Giraffon wrote: »

$15 per month. Average 30 days in month.

So what is that like? $.50 per day? $.02 per hour?

Dollars? It's not the NA server that's affected you know

We know it's covered by the Ts&Cs, we know we aren't entitled to anything. But it's the principle of the thing... it would be nice if ZoS acknowledged the pain caused by the EU server and made a token gesture.

Amphithoe · February 2018

Oh my god, you lost a day of game time that you could have spent cleaning your room.

Jura23 · February 2018

TheCyberDruid wrote: »

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

As you sad, the monetary side of this isn't even worth mentioning. Even if I was ESO+ I would worried much more that I can't play for the whole day.

brandonv516 · February 2018

TheCyberDruid wrote: »

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

You aren't paying to play the game (with exception to the initial purchase). You are paying for extra content and perks. Those things are subject to availability when the game is up and running.

Samadhi · February 2018

TheCyberDruid wrote: »

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

Won't happen tho,
because they would 'only' be able to provide the compensation bonus to everyone with ESO+
rather than just those that experienced downtime when they intended to be playing

some of us have ESO+ and still do not bother logging on for several days at a time throughout the month

Am guessing EU server also still has the issue with maintenance being regularly scheduled during prime time instead of off-hours like NA tho?

Pwoo · February 2018

I renewed ESO+ this weekend and was really excited for the DLC and new content. And after waiting all day I get told I can't play until 2am on a weekday... that being said, I paid for my right to be salty and so did other players. It makes sense for people to want some compensation but I really wouldn't hold my breath.

Galendior · February 2018

VaranisArano wrote: »

From the Terms of Service that we all sign when we play the game:

"6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

[...]

Nobody claims compensation based on terms of service so always bringing this up shows that people simply don't understand. They might not be legally required to give any kind of compensation, but that doesn't mean they can't or shouldn't give compensation.

If customers can't use a product because the company made a mistake i would say it is a pretty common business practice to offer some kind of compensation to avoid bad PR/reviews or even losing customers, depending on the severity.

Whether they decide to give compensation or not is of course something the company has to decide, but outright denying it because of some terms of service would be stupid.

Jarryzzt · February 2018

There is a Nicolas Cage Laughing GIF out there somewhere that seems very apropos.

Although to be fair, I know of some MMO companies that would give people an extra day based on server outages. Don't recall ZOS ever doing that, however.

JamuThatsWho · February 2018

I'm sure you won't miss ~£0.30.

Merlin13KAGL · February 2018

Danny_UK wrote: »

Just goes to show what sort of company they are. A well run company will always offer a generous gesture of good will for the lost time regardless of T&C

What a monumentally stupid assumption.

Do you ask your mechanic to pay you because you can't drive while they're fixing your car?

OutLaw_Nynx · February 2018

KnightsMentor wrote: »

Oh my god, you lost a day of game time that you could have spent cleaning your room.

Danny_UK · February 2018

Merlin13KAGL wrote: »

Danny_UK wrote: »

Just goes to show what sort of company they are. A well run company will always offer a generous gesture of good will for the lost time regardless of T&C

What a monumentally stupid assumption.

Do you ask your mechanic to pay you because you can't drive while they're fixing your car?

I don't know if you've realised but they are 2 different sectors. Fortunately I don't need a car to play a game on PC. We are currently talking about gaming.

jedtb16_ESO · February 2018

Jura23 wrote: »

TheCyberDruid wrote: »

Jura23 wrote: »

These ESO+ members compensations are cancer guys. They should compensate verybody, not just ESO+ members. I'm not ESO+, but I spend money on this game too when I feel like.

You might not get the point. It's not that we can't play the game, but that we paid for playing the game. Granted 16 hours isn't that much (30 cents sounds about right), but it's more of a principle. They messed up and we don't get what we paid for. Would be nice to get something for that.

As you sad, the monetary side of this isn't even worth mentioning. Even if I was ESO+ I would worried much more that I can't play for the whole day.

i'm eso+ and i am not worried that i can't play the whole day....

Hokiewa · February 2018

Danny_UK wrote: »

Merlin13KAGL wrote: »

Danny_UK wrote: »

Just goes to show what sort of company they are. A well run company will always offer a generous gesture of good will for the lost time regardless of T&C

What a monumentally stupid assumption.

Do you ask your mechanic to pay you because you can't drive while they're fixing your car?

I don't know if you've realised but they are 2 different sectors. Fortunately, I don't need a car to play a game on PC. We are currently talking about gaming.

They really aren't two different things (sector isn't the right word). You are talking about missed opportunity and so is Merlin, same sector, same thing.

It's still less than a whole day. These things happen in all aspects of life. The power goes out, is the power company reimbursing you because you can't stream, play video games, cook etc...When cable goes out, I don't get a pro-rated refund based upon hours even days, nor do I get that from my internet provider, Netflix, Amazon video or shipping for that matter, water service interruptions etc.....This is no different than any of those things. I'd be amazed to find so many people requesting a 50 cent refund because they couldn't flush their toilet for 12 hours, which I consider far more important than gaming....lol...

If you had a car though, you could go driving during maintenance....

Edziu · February 2018

heh..in normal game who not *** on players even if they are greedy will award players for situation like this...
I have played in some moer other games and in most of them if problem with server login was even just 1hour longer than intendeed they was giving something to award for their bad like just with something cosmetic up to even just a bit of cash shop currency

but no ZO$ is not only greedy..they just ignoring and pissing on their players, just need to look on pvp since those last few years

VaranisArano · February 2018

Galendior wrote: »

VaranisArano wrote: »

From the Terms of Service that we all sign when we play the game:

"6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

[...]

Nobody claims compensation based on terms of service so always bringing this up shows that people simply don't understand. They might not be legally required to give any kind of compensation, but that doesn't mean they can't or shouldn't give compensation.

If customers can't use a product because the company made a mistake i would say it is a pretty common business practice to offer some kind of compensation to avoid bad PR/reviews or even losing customers, depending on the severity.

Whether they decide to give compensation or not is of course something the company has to decide, but outright denying it because of some terms of service would be stupid.

The reason I always bring up the Terms of Service is because we all signed this document that basically says, "So, ZOS can do whatever it wants to in order to fix or not fix the game. You the player aren't actually entitled to anything."

"But ZOS could and should give compensation! That's a common business practice to retain customer loyalty!"

1. What company runs this game again? Right, ZOS. Somehow, I don't think maintaining high levels of customer satisfaction is all that high on their priority list when it comes to actually playing the game, much less an extended downtime for maintenance, as long as overall player population remains fairly high.

2.Its opens a huge and obvious can of worms. What's worthy of compensation and what isn't? Why now and not before? Most likely, ZOS'll leave that Pandora's box firmly closed on your butterfly of hope.

Could they? Sure, its they're company and their money.
Should they? According to the TOS, nope, there is zero obligation to do so. According to a cautious approach to business, nope, that's a can of worms that will only lead to worse PR in the future as everyone begs and complains about compensation in the future or past incidents. According to an ideal business practice, sure, its a good way to get customer satisfaction after a mistake.

Will they? Remains to be seen. I don't expect them to because they are in no way obligated to do so under the TOS, they've never compensated for missed time due to planned or unplanned maintenance as far as I know, and its not a very wise decision to trade short-term customer satisfaction for a long-term headache that would reoccur every time you have unplanned downtime.