Maintenance for the week of July 13:
• PC/Mac: No maintenance – July 13
The issues on the North American and European PlayStation® megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
If you weren't playing the game when it was released, try contacting the support. Some people were allowed to purchase limited items after they had already left the shop, so you might give it a try. (The cases I know of are both player houses, so it might not be working with costumes).
This Bosmer was tortured to death. There is nothing left to be done.