Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)

Need Customer Service help asap.

druid_ranger
druid_ranger
Soul Shriven
Hello, i do not know if the customer service can see this. I hope so. I have been trying to contact them via email since last night with no luck. I made ONE purchase last night for the $75 crown pack on sale. Entered card information, clicked the payment button and was taken to the confirmation page saying its done. Closed out, opened my game and i had double the crowns. Checked my bank and i was charged two times back to back for the $75. I need a refund for that second bit as i did not purchase that.

Its still pending in my account but the money has been pulled... I need help. Sent emails to CS info email and it tells me to log in and open a help ticket well i can find anywhere to do that, only search for FAQs that dont help at all. Can anyone help?
Sign In or Register to comment.