SkoomaHoover wrote: »I don't get why you've wasted your time posting it up on the forums though?
Well actually I have several theories as to why you are doing this, but i'm going to give you the benefit of the doubt and not assume that you're as immature as that.
SkoomaHoover wrote: »I don't get why you've wasted your time posting it up on the forums though?
Well actually I have several theories as to why you are doing this, but i'm going to give you the benefit of the doubt and not assume that you're as immature as that.
Nice ad hominem.
The OP is about how ZOS used a canned, generic response instead of actively engaging in customer service to resolve the issue. OP is entitled to have their issue solved to their satisfaction, especially seeing as they spent real cash. That is just good business.
Don't try to make this about something it's clearly not.
SkoomaHoover wrote: »Why did the OP bother posting this up here? What was he trying to achieve by doing it? I suspect it was just him trying to get sympathy out of all of this or something along those lines but, like I said, i'd rather assume that the OP isn't that petty.
SkoomaHoover wrote: »I don't get why you've wasted your time posting it up on the forums though?
Well actually I have several theories as to why you are doing this, but i'm going to give you the benefit of the doubt and not assume that you're as immature as that.
Nice ad hominem.
The OP is about how ZOS used a canned, generic response instead of actively engaging in customer service to resolve the issue. OP is entitled to have their issue solved to their satisfaction, especially seeing as they spent real cash. That is just good business.
Don't try to make this about something it's clearly not.
SkoomaHoover wrote: »SkoomaHoover wrote: »I don't get why you've wasted your time posting it up on the forums though?
Well actually I have several theories as to why you are doing this, but i'm going to give you the benefit of the doubt and not assume that you're as immature as that.
Nice ad hominem.
The OP is about how ZOS used a canned, generic response instead of actively engaging in customer service to resolve the issue. OP is entitled to have their issue solved to their satisfaction, especially seeing as they spent real cash. That is just good business.
Don't try to make this about something it's clearly not.
Don't try to make it about something it's not?
He did get a reasonable response though. I even stated that. However you've ignored the first part of my post and chosen to pick out the part that suits your own point of view. What you are doing is trying to make my comment about something that it clearly isn't. Hypocrisy.
But okay. Lets ignore that. Instead i'll repeat a few things.
Like I said before, ZOS replied with a list of other ways the OP could put to use the motif, because unlearning the motif just isn't possible. If that isn't "engaging in customer service" I have no idea what is. Like I said, doing something about this just couldn't be in ZOS' cards because taking action could potentially result in unfair treatment to other players.
You may see it as he spent some money and made a mistake so he's entitled to it being fixed, however you've got to look at the consequences of it being fixed. Supposing every time someone made a mistake like this they unlearned the motif, what if half of these people were lying. What if they got the motif, built loads of equipment with it and then decided they don't need it any more, so they go to ZOS, unlearn it and sell off the motif. It's not exactly game breaking however it'll definitely be scrutinised a lot more than fixing a player's problem when it's his own fault for screwing up.
Now by all means, do explain the solutions to these problems and change my mind.
And while i'm at it, my question still hasn't been answered. Why did the OP bother posting this up here? What was he trying to achieve by doing it? I suspect it was just him trying to get sympathy out of all of this or something along those lines but, like I said, i'd rather assume that the OP isn't that petty.
dwemer_paleologist wrote: »this to me is another reason why everything should be account wide.
everything, all skill points alliance points everything.
(once your character reaches level 50 ofcourse)
Read the canned response again: the ZOS reply talked about recipes and selling food to other players, not gear, making it obvious that the person/program replying hadn't actually read the issue. That's not service.SkoomaHoover wrote: »Like I said before, ZOS replied with a list of other ways the OP could put to use the motif, because unlearning the motif just isn't possible. If that isn't "engaging in customer service" I have no idea what is. Like I said, doing something about this just couldn't be in ZOS' cards because taking action could potentially result in unfair treatment to other players.
You may see it as he spent some money and made a mistake so he's entitled to it being fixed, however you've got to look at the consequences of it being fixed. Supposing every time someone made a mistake like this they unlearned the motif, what if half of these people were lying. What if they got the motif, built loads of equipment with it and then decided they don't need it any more, so they go to ZOS, unlearn it and sell off the motif. It's not exactly game breaking however it'll definitely be scrutinised a lot more than fixing a player's problem when it's his own fault for screwing up.
Now by all means, do explain the solutions to these problems and change my mind.
victoriana-blue wrote: »Read the canned response again: the ZOS reply talked about recipes and selling food to other players, not gear, making it obvious that the person/program replying hadn't actually read the issue. That's not service.SkoomaHoover wrote: »Like I said before, ZOS replied with a list of other ways the OP could put to use the motif, because unlearning the motif just isn't possible. If that isn't "engaging in customer service" I have no idea what is. Like I said, doing something about this just couldn't be in ZOS' cards because taking action could potentially result in unfair treatment to other players.
You may see it as he spent some money and made a mistake so he's entitled to it being fixed, however you've got to look at the consequences of it being fixed. Supposing every time someone made a mistake like this they unlearned the motif, what if half of these people were lying. What if they got the motif, built loads of equipment with it and then decided they don't need it any more, so they go to ZOS, unlearn it and sell off the motif. It's not exactly game breaking however it'll definitely be scrutinised a lot more than fixing a player's problem when it's his own fault for screwing up.
Now by all means, do explain the solutions to these problems and change my mind.
And frankly your theoretical "consequences" involve a lot of work on the scammer's part that would be too much trouble for most people to go through, so I don't see it ever becoming common. I also believe ZOS has records of customer service interactions so it would be simple for ZOS to look up the account and see the length of time between the purchase and the refund request, or if the account had asked for other refunds within the last few months, and ZOS can make the refund decision on a case by case basis.
ZOS has no customer service, they just think of you as a cash cow. Hell they probably run some of the gold selling sites based on bots never being banned.
ZOS has no customer service, they just think of you as a cash cow. Hell they probably run some of the gold selling sites based on bots never being banned.
And then they inject salted lemon juice into the wound by sending you a customer service survey, saying they hope you were happy with the service. Its a joke.