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Need HELP FAST from someone who works with the game~!!

Soul Shriven
I need to ask a simple question, which I would prefer to be in email.
Have been trying to contact them for so long now and never seem to find answers or right places to submit my e-mail.
Please, if anyone sees this... I need help as fast as possible, thank you.

I am new here at the forum and I'm sorry if I do something wrong, but I just need to Clear my heart With this question... It is very important to me...
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