Last night me, my wife, my son and his wife were questing together when we noticed that none of us could trade, send mail, add friends or see guild bank options. A ticket was submitted and while it got an initial response, they never responded after I followed up with answers to their questions.
I submitted a second ticket asking for it to be looked into as this hitting all four of us is a little frustrating. They responded with a canned email of "We see you are having problems with guild bank items being missing", to which I replied that wasn't the case and for them to re-read the initial submission. They responded back "I see you are having issues with receiving mail" to which I responded that wasn't my issue, answered their questions again and then provided screen shots of each action and its result.
Can someone actually read my ticket and respond to the issue? We would like to continue playing this game together, but being limited like this just makes the game frustrating.
Incident: 170630-003674
Thanks!
Side note: We were just questing. Nothing special at that time. Earlier I was farming mats as I would normally do in my off time. If farming mats for blacksmithing and alchemy gets a social ban, then that's a show stopper.
While I do have mods, none of them are mail mods as mentioned in other threads for GM's getting banned when mass mailing their guilds. They are the basic popular ones, like for mini map, harvester, etc...