Traded items with friend, now items aren't in my inventory

ZunaRoath · October 2017

I bought two of this weekend's luxury vendor items. Witch's Remainings, Offering and Witch's Remains, Sacrificial. 50k each, so in total I spent 100k gold.

A friend of mine did the same, and bought one of each. We were in her house and she traded hers to me. Guess what, her items aren't in my inventory, nor in hers. They're not ANYWHERE. Banks, houses. We've checked absolutely everything. 100k gold lost. Thanks to this damn bug that ZOS doesn't fix. I'm being told in guild people tend to lose items that are traded in houses sometimes.

Yes, I sent tickets, I sent -THREE- tickets. They answer me with a bot. The three tickets answered with a bot.

I want these items back. Please, ZOS... @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert

OutLaw_Nynx · October 2017

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

ZunaRoath · October 2017

OutLaw_Nynx wrote: »

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

I did.

At first I sent three tickets because the customer support thing of sending tickets is so confusing, so I just didn't know where to send it. Then I replied to them as I saw they were all bot answers.

Sometimes it seems ZOS looks at the forums and help on an issue, which is why I made a post here.

RANKK7 · October 2017

ZunaRoath wrote: »

OutLaw_Nynx wrote: »

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

I did.

At first I sent three tickets because the customer support thing of sending tickets is so confusing, so I just didn't know where to send it. Then I replied to them as I saw they were all bot answers.

Sometimes it seems ZOS looks at the forums and help on an issue, which is why I made a post here.

Agree OP, it's also useful for other players, if really there is such bug is damn good to know! I for one won't trade jack in houses, just to be safe.

ZunaRoath · October 2017

RANKK7 wrote: »

ZunaRoath wrote: »

OutLaw_Nynx wrote: »

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

I did.

At first I sent three tickets because the customer support thing of sending tickets is so confusing, so I just didn't know where to send it. Then I replied to them as I saw they were all bot answers.

Sometimes it seems ZOS looks at the forums and help on an issue, which is why I made a post here.

Agree OP, it's also useful for other players, if really there is such bug is damn good to know! I for one won't trade jack in houses, just to be safe.

Yes. Yes, never do. I didn't know either, and the nice guys in LND guild just told me. I'll never trade ever again in a house because apparently its so bugged that you can lose your items, just like it happened to our friend and me. I just ask Zenimax to please fix this bug so it doesn't happen to anybody else, and that my friend and I can please get her items back.

RANKK7 · October 2017

ZunaRoath wrote: »

RANKK7 wrote: »

ZunaRoath wrote: »

OutLaw_Nynx wrote: »

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

I did.

At first I sent three tickets because the customer support thing of sending tickets is so confusing, so I just didn't know where to send it. Then I replied to them as I saw they were all bot answers.

Sometimes it seems ZOS looks at the forums and help on an issue, which is why I made a post here.

Agree OP, it's also useful for other players, if really there is such bug is damn good to know! I for one won't trade jack in houses, just to be safe.

Yes. Yes, never do. I didn't know either, and the nice guys in LND guild just told me. I'll never trade ever again in a house because apparently its so bugged that you can lose your items, just like it happened to our friend and me. I just ask Zenimax to please fix this bug so it doesn't happen to anybody else, and that my friend and I can please get her items back.

I really wish you to get assistance and resolve asap, just keep sending tickets, do not give up, you may finally get some actual help, the times something happened to me I had to send a lot of tickets and replies repeating always the same things, in the end someone finally answered and in a couple of cases the support has been excellent (so much hassle though to get assistance with all the automatic replies). Good luck.

ZunaRoath · October 2017

RANKK7 wrote: »

ZunaRoath wrote: »

RANKK7 wrote: »

ZunaRoath wrote: »

OutLaw_Nynx wrote: »

Making an angry message here probably won’t help. Did you actually reply to those auto messages or send multiple tickets in? You have to reply to the message for them to do anything it seems.

I did.

At first I sent three tickets because the customer support thing of sending tickets is so confusing, so I just didn't know where to send it. Then I replied to them as I saw they were all bot answers.

Sometimes it seems ZOS looks at the forums and help on an issue, which is why I made a post here.

Agree OP, it's also useful for other players, if really there is such bug is damn good to know! I for one won't trade jack in houses, just to be safe.

Yes. Yes, never do. I didn't know either, and the nice guys in LND guild just told me. I'll never trade ever again in a house because apparently its so bugged that you can lose your items, just like it happened to our friend and me. I just ask Zenimax to please fix this bug so it doesn't happen to anybody else, and that my friend and I can please get her items back.

I really wish you to get assistance and resolve asap, just keep sending tickets, do not give up, you may finally get some actual help, the times something happened to me I had to send a lot of tickets and replies repeating always the same things, in the end someone finally answered and in a couple of cases the support has been excellent (so much hassle thought to get assistance with all the automatic replies). Good luck.

Thanks, man. I've been playing since launch and support was always very nice. I hope they can get my issue solved soon, otherwise... idk.

lagrue · October 2017

ZunaRoath wrote: »

Sometimes it seems ZOS looks at the forums and help on an issue.

Phew hahaha, thanks for this OP, I needed a real laugh today.

In sincerity I do hope you get help with your issue, but that statement is comical at best xD Stick to support m8, it'll pull through eventually.

ZunaRoath · October 2017

I contacted support, as said up there. Not 5 hours, my friends' items are restored.

Great job, ZOS, thanks a lot.

I would suggest to anybody having a similar problem to do the same and contact them.

AlienatedGoat · October 2017

ZunaRoath wrote: »

I contacted support, as said up there. Not 5 hours, my friends' items are restored.

Great job, ZOS, thanks a lot.

I would suggest to anybody having a similar problem to do the same and contact them.

Yeah, most of the time ZOS Support is very helpful.

Glad you got your issue sorted.

Jakhajay · October 2017

Oh my god, I had this happen with a target skeleton I crafted back when housing was first published. traded it to my bf, and it vanished, not in either inventories or houses. Multiple tickets and replies with customer service ended up with all of us throwing our hands in the air and going 'welp it's gone' They wouldn't even help with the cost of mats (insane at the time)

Pissed that this bug is still here and affecting other people

idk · October 2017

Log out and back in. My guess is they will appear in the inventory of one of the two of you.

I have banked gear to pull out on another character and could not find it anywhere. It turned up later. Odd, but has happened a few times.

STEVIL · October 2017

ZunaRoath wrote: »

I bought two of this weekend's luxury vendor items. Witch's Remainings, Offering and Witch's Remains, Sacrificial. 50k each, so in total I spent 100k gold.

A friend of mine did the same, and bought one of each. We were in her house and she traded hers to me. Guess what, her items aren't in my inventory, nor in hers. They're not ANYWHERE. Banks, houses. We've checked absolutely everything. 100k gold lost. Thanks to this damn bug that ZOS doesn't fix. I'm being told in guild people tend to lose items that are traded in houses sometimes.

Yes, I sent tickets, I sent -THREE- tickets. They answer me with a bot. The three tickets answered with a bot.

I want these items back. Please, ZOS... @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert

Just observing that it is less than 24 hours since the items were available for purchase so maybe outrage is premature for weekend response to tickets for putting bug report in the general forum not the bug forum.