ESO website login issue

Qahnaarin · October 2017

So I'm trying to log into my ESO website account & it is telling me my info is wrong. Okay fine. Go to reset the password since I know the username is correct by the activation email I received months ago & it tells me they have no account matching my information? Go to create new account using same email & I can't because it is already in use. WHICH IS IT!? Anyone had this issue & fixed it? Anyone know to contact someone to fix this nonsense?

ZOS_Bill · October 2017

From what you've described, you may be using the wrong UserID to log into your account.

You can retrieve your UserID by following the instructions below:

Go to your account page here.
Locate the Sign In box.
Click directly on the Forgot UserID? question above the top-right corner of the box that says Enter your UserID.
On the new Forgot UserID? page that opens, enter the information requested:
- First Name
- Last Name
- Email address associated with your ESO account
You will then receive an email containing your UserID.
- If you do not receive a confirmation email documenting your request, you should first check your spam folders for the email.
- You should also ensure that noreply@mail.elderscrollsonline.com is added to the email account's "safe senders" list.

If you encounter any issues with retrieving your UserID, you should do the following:

Temporarily turn off anti-virus, ad/pop-up blockers, and firewalls. Make sure to turn them back on after completing the password reset process.
Clear the web browser's cache, cookies, history, temporary files, form data, and active filters.
Try the process again with the same e-mail address, or try it with a different address if there is any chance that the game account was set up using a different e-mail account.
Try the process using a different browser.

If the issue persists after following these steps and you are unable to sign in to create a support ticket, please complete and submit the account recovery form here.

Qahnaarin · October 2017

I have tried doing all of that. It still isn't working. I don't want my email address changed on the account & when I select the drop down option for forgotten USER ID or PASSWORD, it wants me to do THE SAME THING that isn't working to begin with. I've tried different names, different emails (even though I know they won't work because I know what I signed up with.)