Login issues - please respond

mark.collier53b14_ESO · September 2017

All day I have been getting loading profile failed, no network connectivity, can't connect to server, login failed an unexpected error occurred, loading profile failed.... and numerous other messages of failure. I've tried rebooting PS4, unplugging PS4, deleting saved data, switching from NA to EU server and back, changing network settings per guidance from another forum post here.... nothing is working. I got in the game once after just trying over and over again for about 5 minutes and then it kicked me for too many messages sent (I didn't send a single message just tried to run to a woodworking station).

I've seen a lot of posts about similar things but nothing from ESO addressing. What are my options?

Bhaal5 · September 2017

Would also like to know what they are doing to resolve this, i have numerous amount of guild members that are having the same issue and all they are getting is the "change our dns" as a response.
Which has had no effect, all of our members are Australian/new zealanders or south east asia. With that sort of rerespons it's getting to a point where alot of them are cancelling their eso subscription and are about to move on.

MissMuffet152 · September 2017

I am in Australia and also having Login/connectivity issues. I have had this issue since Thursday 31st August, after the Horns Of The Reach patch was installed.
My internet is download/upload speeds are fine. I have an active internet network going to my PS4.
I get "LOGIN FAILED - Connection to server timed out. Please try again later." or "Unable to connect to game server. Please make sure you have a valid internet connection." messages.
When I do manage to login there is long loading times or very delayed responses when interacting with things. During the delayed responses if I am pressing a button multiple times I then get disconnected and the Error 318 "You have been dropped from the server because you hit the message rate limit. Please avoid excessive messaging (i.e. spamming)". This error happens when I'm not messaging.
I have check the help desk and followed the suggestions. These are not helping.
The game is unplayable at the moment.

kosti · September 2017

@ZOS_GinaBruno @ZOS_JessicaFolsom

There have been massive lag spikes and connectivity issues for Australians since last week.

Running a traceroute to the NA megaserver ip address it appears as though Australian traffic is going via Japan. This isn't limited to just one ISP.

Router: AS4739 - Melbourne, AU 
Command: traceroute ip 198.20.198.110
Tracing the route to 198.20.198.110

  1 gi4-5.dr1.mel8.on.ii.net (150.101.212.246) 0 msec 0 msec 4 msec
  2 xe-1-2-5.cr1.mel4.on.ii.net (150.101.34.37) 0 msec 0 msec 4 msec
  3 ae2.br1.syd7.on.ii.net (150.101.33.28) 12 msec 12 msec 12 msec
  4 be14.cr2.syd7.on.ii.net (150.101.40.129) 12 msec 12 msec 12 msec
  5 syd-gls-har-wgw1-be-40.tpgi.com.au (203.219.107.253) 12 msec 12 msec 12 msec
  6 203-221-3-68.tpgi.com.au (203.221.3.68) 16 msec
    203-221-3-4.tpgi.com.au (203.221.3.4) 12 msec
    203-221-3-68.tpgi.com.au (203.221.3.68) 16 msec

  7 ix-ae-7-0.tcore2.TV2-Tokyo.as6453.net (180.87.181.21) 112 msec 112 msec 112 msec

  8 180.87.181.42 112 msec 116 msec 112 msec
  9 a72-52-56-192.deploy.static.akamaitechnologies.com (72.52.56.192) 196 msec
    a72-52-56-200.deploy.static.akamaitechnologies.com (72.52.56.200) 200 msec
    a72-52-56-192.deploy.static.akamaitechnologies.com (72.52.56.192) 196 msec
 10 a72-52-56-205.deploy.static.akamaitechnologies.com (72.52.56.205) 112 msec 112 msec
    a72-52-56-197.deploy.static.akamaitechnologies.com (72.52.56.197) 112 msec

With a undersea cable that was cut last week this is causing a lot of problems for Australian players. https://www.itnews.com.au/news/aussie-internet-pain-after-asian-subsea-cables-cut-472070

MissMuffet152 · September 2017

Whatever/wherever the issues was, it's fixed. I am able to play again without being disconnected or with the seriously bad lag as before.
There's still a little bit of lag because I'm in Australia. Maybe we could some Aussie servers so the pvp campaigns/battlegrounds are better.