I've been trying to change the email account that I use for my ESO account because I'm loosing the old one soon, sounds simple right? WRONG!

Turns out that to change your email (rather than just confirming through the old one) you need to answer your security question, ok fair enough. Unfortunately I forgot mine, but that's on me, so again fair enough. Now this means that I have to go through ZoS customer service (if you've ever dealt with this yourself then you already know how bad that can get). I send them a message saying that I need to change my email, but don't know the answer to my security question. I make this very clear in the email. I get a reply from them thats just sooo helpful (he says with barely contained sarcasm) and tells me exactly how to change the email for my account by going onto the website and answering my security question. If only I'd tried that before!

I then reply to this email, repeating the same information as before, and get a real human this time (or it may have been the hamster that runs the eso servers, not sure). After a little back and fourth, I get an email that actually acknowledges what I was asking. They want me to provide them with one of two forms of ID: either the last 4 digits of the credit card used for the account, or the answer to my security question (this once again makes me feel like they aren't really paying any attention). Either way, fine, now I can identify myself and fix this problem. So I told them the last 4 digits of my card #, and even my game registration code for good measure. The next day I got an email saying that they had reset my security question. Yay! I'm finally done with this nightmare!
NOPE!
When I go in and change my Email, I go through all the steps. Give them the new email and answer my question. Receive a confirmation code in the old email, and enter that in. Now they send me an activation link to the new email. I click the link and it brings me to a page with the message: "Activation code is invalid." O_O
I go back to log into my account and when I do I get: "Not Activated" and a link to resend the activation email. Doing this just results in another "Activation code is invalid."

So now I am officially locked out of my account (as well as support) all because I wanted to shift to a different email.

Great job ZoS, real top notch service here (<-Sarcasm strong enough to transcend dimensions).