Hi,

I have a mac and I get my e-mail through Apple's iCloud.

I have a created a self inflicted problem that is more complicated to explain then to fix (I think). Recently I opened a ticket and I got a great response from Customer support team. No problem there. However the nature of the issue needed a response and that is where the problem is.

My iCloud email USED to be a “@mac” account and I still receive e-mail from that address. But it SENDS e-mail under a “@me” account. Up until now I never really thought anything of it. I gave out my @mac account name as my email account as normal, but recently when responding to your support team I got this;

"Invalid Email Address
This response was submitted from an email address that is different from the one that was used to create the initial incident. For security purposes, please respond from the original email address used to create the help request.
Thank you."

As far as I can tell, there is no way I can send from a @mac account any longer. I have gone into my ESO account and changed it to a @meto avoid future issues, but now I am at an impasse on my initial incident report.

I can give out my incident # if needed but I was not sure if it was proper to put the number on the forums.

Is there a way this can be resolved?

Thank you!