Am i the only one getting CONSTANTLY disconnected?

Noctover · August 2017

Hi guys, new player. I haven't had connection issues like this since early 2000's when broadband was finding its feet...

I am disconnected from the game constantly and i mean constantly. I did a tally of how long i stay connected for within a 2 hour period and i averaged 4 minutes between disconnects. Eventually after hours of misery the game takes pity on me and only disconnects once or twice an hour but for the most part, constant.

What amplifies the frustration of this issue is the kind of disconnect. You know, you have disconnected, everyone stops moving, you cannot mount or draw your weapon etc, but the game refuses to boot you back to the login screen for a good 45 seconds to a minute. You cannot log off manually, you can but sit their and wait knowing you have once again, been disconnected.

I've recently been looking for a casual MMO to get back into so im also playing Wildstar and GW2, with no issue at all (I've never been disconnected from these). I also play CSGO, Killing Floor 2, Elite Dangerous and non of them disconnect, the issue lies with ESO.

Now im a pretty tech savvy guy so this is what i know/have tried:

My average ping in game if i don't blink and miss it before being booted out is between 60 and 80, which is fine.
I have tried adjusting NAT settings.
I have tried enabling/disabling DMZ.
I have tried enabling/disabling DHCP
I have tried enabling/disabling uPNP
I have tried turning off the firewall.
I have forwarded all the ports.
I have a BQM setup confirming my connection hasn't dropped at all.
I do not have a static IP With Virgin as far as i know, however my IP changes at the most, once per month, so it not an IP changing issue.
I have a wired connection, not wireless.
I have tried running a cable directly to my router rather than using my powerline adapters.

I am on Virgin Media 100mbps Fibre, i live in the North West of England.

Now from what I've played i genuinely believe that ESO is the best MMO out there at the moment, and when i get a good hour to play it without the disconnect do very much enjoy it, but i'm throwing the towel in now. Everything I've done is tbh, far too much effort just to sort one game and frankly i'm out of ideas. This will mark the first time I've ever quit a game based on being unplayable from a connection standpoint. Im posting this just on the chance that someone else is having the same issue or someone has an idea i haven't thought of.

Thanks,

Noct.

Noctover · August 2017

Cant edit post but also things i've forgotten:

Done full DNS flush.
Reset router several times.
Changed internal IP address.

Elsonso · August 2017

Assuming PC EU megaserver based on location. Where in the game are you when this happens, or does that not matter?

Edit: Also, if you can post a trace route to the megaserver you are on, that would be cool.

198.20.200.159 - North American
159.100.232.162 - European

Noctover · August 2017

lordrichter wrote: »

Assuming PC EU megaserver based on location. Where in the game are you when this happens, or does that not matter?

Edit: Also, if you can post a trace route to the megaserver you are on, that would be cool.

198.20.200.159 - North American
159.100.232.162 - European

Thanks for the response; and for an IP to the EU server, i was trying to get that before

.

Its totally random, no matter where i am or what im doing (it usually decides to do it mid fight so i log back in dead, sods law eh?)

See trace below:

1 3 ms 4 ms 4 ms 192.168.0.1
2 14 ms 12 ms 12 ms 10.249.104.1
3 17 ms 11 ms 17 ms pres-core-2a-xe-822-0.network.virginmedia.net [8
2.2.240.245]
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 36 ms 30 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.
42.218]
7 36 ms 29 ms 29 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162
]
8 36 ms 41 ms 37 ms 213.46.174.202
9 51 ms 44 ms 44 ms 217.239.45.234
10 38 ms 40 ms 39 ms 87.190.232.74
11 45 ms 40 ms 39 ms 195.122.154.3
12 38 ms 41 ms 39 ms 159.100.232.162

P.S how did you edit your post?

Elsonso · August 2017

Well, you go straight from Virgin, via UPC Broadband, to Deutsche Telekom and finally to ZeniMax. I love how the EU megaserver lets you go right in the front door and stand in the foyer, traceroute-wise. PC NA used to allow that, too.

In any case, you spend most of your time with Virgin, or a parent/sibling company.

To edit the original post, you have to find the little gear icon that is up by the title. For all other comments, the gear icon is in the upper right, next to the comment number.

Noctover · August 2017

lordrichter wrote: »

Well, you go straight from Virgin, via UPC Broadband, to Deutsche Telekom and finally to ZeniMax. I love how the EU megaserver lets you go right in the front door and stand in the foyer, traceroute-wise. PC NA used to allow that, too.

In any case, you spend most of your time with Virgin, or a parent/sibling company.

To edit the original post, you have to find the little gear icon that is up by the title. For all other comments, the gear icon is in the upper right, next to the comment number.

Thanks!

See any major issues with the trace? Its actually been better today...More lag spikes which dont overly bother me but only 2 drops in the last 2 hours.

Noctover · August 2017

Update:

Im going now to request a refund on the game via support, i think if you buy a game and its unplayable you are within your rights to do so.

I have submitted a video as i do think issues like mine do not get taken seriously, so maybe if you can actually see what i see people will realise how unplayable it actually is.

https://youtu.be/ArBLFvUHFTs

The video is 11 minutes 10 seconds of gameplay, sped up into a 2 minute 47 second video. In the video alone, i disconnect 4 times, die as a result of disconnect 2 times, and the longest i manage to stay connected is just under 5 minutes which is longer than usual. Just before the video was recorded i was killed twice by the same troll which prompted my decision to get my refund and record my reasons.

This is the quality of gameplay for me, 95% of the time since i got the game 2 weeks ago (played a bit daily). No one can say i have not done everything humanly possible to fix the issue. It is not my connection as previously mentioned however here is a BQM report which shows my connection is stable and not dropped once:

ded18e4e10db591a6707865adc742b1f9977acb8-22-08-2017.png

Thanks to the previous guy who tried to help.

Noct.

Elsonso · August 2017

Noctover wrote: »

Update:

Im going now to request a refund on the game via support, i think if you buy a game and its unplayable you are within your rights to do so.

I have submitted a video as i do think issues like mine do not get taken seriously, so maybe if you can actually see what i see people will realise how unplayable it actually is.

https://youtu.be/ArBLFvUHFTs

The video is 11 minutes 10 seconds of gameplay, sped up into a 2 minute 47 second video. In the video alone, i disconnect 4 times, die as a result of disconnect 2 times, and the longest i manage to stay connected is just under 5 minutes which is longer than usual. Just before the video was recorded i was killed twice by the same troll which prompted my decision to get my refund and record my reasons.

This is the quality of gameplay for me, 95% of the time since i got the game 2 weeks ago (played a bit daily). No one can say i have not done everything humanly possible to fix the issue. It is not my connection as previously mentioned however here is a BQM report which shows my connection is stable and not dropped once:

Thanks to the previous guy who tried to help.

Noct.

Sorry that I could not see anything that could help.