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How much time does support need to real person help me?
megajra
✭✭
Hi,
I have a problem. Two days ago I was stuck in the first main quest and I can't get out from prophet prison. There is no prophet anymore and the rift is not working, I just fall down and respown in the sam place all over again. I tried everything, but I can't teleport nowhere, I can't abandon quest. No reloads or quitting game helps neither.
It's weekend, I have time and can play now. I really don't want to delete my char because of that, I even can't send things to myself cash because you cannot mail to yourself.
I created 2 support tickets (one general and the other day quest ticket) and all I got was some generic mails from auto respond system that didn't help at all.
How much time can support take to teleport me out of there?
I have a problem. Two days ago I was stuck in the first main quest and I can't get out from prophet prison. There is no prophet anymore and the rift is not working, I just fall down and respown in the sam place all over again. I tried everything, but I can't teleport nowhere, I can't abandon quest. No reloads or quitting game helps neither.
It's weekend, I have time and can play now. I really don't want to delete my char because of that, I even can't send things to myself cash because you cannot mail to yourself.
I created 2 support tickets (one general and the other day quest ticket) and all I got was some generic mails from auto respond system that didn't help at all.
How much time can support take to teleport me out of there?
0
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Rahotu✭✭✭assuming you're in a relationship that would give that opportunity,apologies if I misconstrued0 -
Rahotu✭✭✭sorry,you'll need a sense of humour in the future when dealing with 'eso customer support' ')
0 -
Rahotu✭✭✭so you swapped her for him and you need to run from that room towards where he was and follow the stairs (down) I think
try /reloadui at the spot the vortex was0 -
Rahotu✭✭✭tbh i'd just delete the character and recreate sadly,but them 12m toons are special right?0
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CrisXD✭✭✭The best option would be for you to delete that character and restart but theres nothing stopping it happening again with a new character so ZOS really need to look into it. All of my game problems have been sorted within a couple of days after submitting a ticket. Has an actual member of the support team contacted you yet or just auto?PS4 EU
Tamriel Dance Masters:
AD - Altmer MagSorc, Altmer Magplar, Redguard StamBlade(PVP)
EP - Nord Tank, Altmer MagSorc(PVP), Dunmer MagBlade(PVP)
DC - Redguard StamWarden, Breton MagDK
GM - The Taverneers PS4 EU
Feeling Fresh Traders PS4 EU0 -
megajra✭✭Just auto
I like this character, look and name and I this can happen again with new one too 
"Rahotu Rahotu
✭✭✭
so you swapped her for him and you need to run from that room towards where he was and follow the stairs (down) I think
try /reloadui at the spot the vortex was"
I tried that many many times0 -
CrisXD✭✭✭Just auto I like this character, look and name and I this can happen again with new one too
"Rahotu Rahotu
✭✭✭
so you swapped her for him and you need to run from that room towards where he was and follow the stairs (down) I think
try /reloadui at the spot the vortex was"
I tried that many many times
hmm..thats what i was thinking:/ Sounds like Z0S are slacking again.
How long has it been since you submitted the tickets?PS4 EU
Tamriel Dance Masters:
AD - Altmer MagSorc, Altmer Magplar, Redguard StamBlade(PVP)
EP - Nord Tank, Altmer MagSorc(PVP), Dunmer MagBlade(PVP)
DC - Redguard StamWarden, Breton MagDK
GM - The Taverneers PS4 EU
Feeling Fresh Traders PS4 EU0 -
megajra✭✭I submitted first one on Thursday, second (quest category) yesterday, but both auto reply were sent yesterday. Nothing since then. Do you know if ZOS support works in weekends ?0
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CrisXD✭✭✭Ah right, if you had both replies yesterday then technically you should hear back from them today. Yes i'm pretty sure it does as my last problem was resolved on a weekend.PS4 EU
Tamriel Dance Masters:
AD - Altmer MagSorc, Altmer Magplar, Redguard StamBlade(PVP)
EP - Nord Tank, Altmer MagSorc(PVP), Dunmer MagBlade(PVP)
DC - Redguard StamWarden, Breton MagDK
GM - The Taverneers PS4 EU
Feeling Fresh Traders PS4 EU1 -
CrisXD✭✭✭No problem! I hope you get it sorted:)PS4 EU
Tamriel Dance Masters:
AD - Altmer MagSorc, Altmer Magplar, Redguard StamBlade(PVP)
EP - Nord Tank, Altmer MagSorc(PVP), Dunmer MagBlade(PVP)
DC - Redguard StamWarden, Breton MagDK
GM - The Taverneers PS4 EU
Feeling Fresh Traders PS4 EU0 -
k9mouse✭✭✭✭✭
✭For a different I sent a support ticket at midnight and I got this in return:
"Greetings!
Thank you for your inquiry. Please note that our support office is currently closed. Our support hours are between 9am and 10pm Eastern Standard Time, seven days a week. We will investigate your inquiry as soon as we reopen.
Our goal is to investigate and respond to your contact within six business hours.
We appreciate your patience.
Warm Regards,
The Bethesda Support Team"1
from my experience