BlackSparrow wrote: »Are you sure you're logged in? Logging into the forums does not log you into the support site. Check the upper right corner of the support page, under the blue "Buy Now" button. If it says "Log In" you need to log in with your game/account login and then use the web assistant again.
If that's not the issue, try it in a different browser. Depending on what browser you use and what version it is, certain web scripts can go a little wonky.