Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
I received no crate.
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PocketNova✭✭✭✭PocketNova wrote: »My partner was not an ESO+ member before the event. She got the free trial, used it, then on the last day did purchase a full ESO+ recurring membership. According to the article:
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"
So, since she did log in "as a trial member" AND did in fact purchase the ESO+ membership during the event, wasn't she entitled to 5 of the crown crates? I thought I remember a staff member (Richard?) post saying that if you logged in on the trial each day it counted only if you joined with a paid membership during the event in the forums as well, but am not having luck finding it.
A FREE trial is NOT a paid membership.
It's not hard.
No PAID membership NO free crates.
If she purchased ESO+ on the last day and logged on she's only entitled to 1 crate.
You don't get them for simply trialing it.
The trial was for non-members. The crates were for members.
Get off your high horse.
Not everybody read the announcement the same way because of various levels of English knowledge. Its not a primary language for everybody.
Also, the punctuation was deceptive on that announcement and it was never further clarified despite numerous topics on confusion about this subject.
So its understandable that people read it differently from how the announcement was intended.
So yelling at people for misunderstanding is counterproductive and mean.
Clarifying what was clearly written out is a high horse now. Wow.
And what yelling are you talking about? This is written text. I'm not yelling anything. Dunno what you're on about.
ZOS quote for those that never saw it. Clearly says active ESO plus member. A trial is not an active member.ZOS_JessicaFolsom wrote: »In order to qualify for the free daily Crown Crates, you must be an active ESO Plus member during the duration of the event (July 5 - 9) and log in each day. The daily Crown Crate rewards associated with the ESO Plus Bonus Event are intended to be a bonus for those with an active ESO Plus membership.Edited by PocketNova on July 18, 2017 1:39AMPC NA
Master Angler
Dressed as Wonder Woman
Living in Hogwarts0 -
Lady_Lindel✭✭✭✭I've been a Plus+ subscriber for over 2 yrs, logged in every day and received 0 crates .. very disappointing
2 -
Joreel✭✭PocketNova wrote: »PocketNova wrote: »My partner was not an ESO+ member before the event. She got the free trial, used it, then on the last day did purchase a full ESO+ recurring membership. According to the article:
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"
So, since she did log in "as a trial member" AND did in fact purchase the ESO+ membership during the event, wasn't she entitled to 5 of the crown crates? I thought I remember a staff member (Richard?) post saying that if you logged in on the trial each day it counted only if you joined with a paid membership during the event in the forums as well, but am not having luck finding it.
A FREE trial is NOT a paid membership.
It's not hard.
No PAID membership NO free crates.
If she purchased ESO+ on the last day and logged on she's only entitled to 1 crate.
You don't get them for simply trialing it.
The trial was for non-members. The crates were for members.
Get off your high horse.
Not everybody read the announcement the same way because of various levels of English knowledge. Its not a primary language for everybody.
Also, the punctuation was deceptive on that announcement and it was never further clarified despite numerous topics on confusion about this subject.
So its understandable that people read it differently from how the announcement was intended.
So yelling at people for misunderstanding is counterproductive and mean.
Clarifying what was clearly written out is a high horse now. Wow.
And what yelling are you talking about? This is written text. I'm not yelling anything. Dunno what you're on about.
ZOS quote for those that never saw it. Clearly says active ESO plus member. A trial is not an active member.ZOS_JessicaFolsom wrote: »In order to qualify for the free daily Crown Crates, you must be an active ESO Plus member during the duration of the event (July 5 - 9) and log in each day. The daily Crown Crate rewards associated with the ESO Plus Bonus Event are intended to be a bonus for those with an active ESO Plus membership.
It says that now as they posted that this morning, but 14 days ago it read very differently, then it read that you earned a crate for each day you logged in and if you signed up BEFORE the end of the event, you would get the crates for each of the days of the event you logged in on. So it could have been interpreted more than one way 14 days ago. The fact remains that many people read it as you get the crates if you signed up before the end of the event and ZOS should honor that as it was what was written then...
Edited by Joreel on July 18, 2017 2:45AM3 -
PocketNova✭✭✭✭PocketNova wrote: »PocketNova wrote: »My partner was not an ESO+ member before the event. She got the free trial, used it, then on the last day did purchase a full ESO+ recurring membership. According to the article:
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"
So, since she did log in "as a trial member" AND did in fact purchase the ESO+ membership during the event, wasn't she entitled to 5 of the crown crates? I thought I remember a staff member (Richard?) post saying that if you logged in on the trial each day it counted only if you joined with a paid membership during the event in the forums as well, but am not having luck finding it.
A FREE trial is NOT a paid membership.
It's not hard.
No PAID membership NO free crates.
If she purchased ESO+ on the last day and logged on she's only entitled to 1 crate.
You don't get them for simply trialing it.
The trial was for non-members. The crates were for members.
Get off your high horse.
Not everybody read the announcement the same way because of various levels of English knowledge. Its not a primary language for everybody.
Also, the punctuation was deceptive on that announcement and it was never further clarified despite numerous topics on confusion about this subject.
So its understandable that people read it differently from how the announcement was intended.
So yelling at people for misunderstanding is counterproductive and mean.
Clarifying what was clearly written out is a high horse now. Wow.
And what yelling are you talking about? This is written text. I'm not yelling anything. Dunno what you're on about.
ZOS quote for those that never saw it. Clearly says active ESO plus member. A trial is not an active member.ZOS_JessicaFolsom wrote: »In order to qualify for the free daily Crown Crates, you must be an active ESO Plus member during the duration of the event (July 5 - 9) and log in each day. The daily Crown Crate rewards associated with the ESO Plus Bonus Event are intended to be a bonus for those with an active ESO Plus membership.
It says that now as they posted that this morning, but 14 days ago it read very differently, then it read that you earned a crate for each day you logged in and if you signed up BEFORE the end of the event, you would get the crates for each of the days of the event you logged in on. So it could have been interpreted more than one way 14 days ago. The fact remains that many people read it as you get the crates if you signed up before the end of the event and ZOS should honor that as it was what was written then...
Ah, the quote I used was posted on July 6th. Not today. I'm not sure what you're referring to but its not the quote I used.
What you're saying is true, if you signed up before the event ended you'd still be eligable for crates. But you missed out one key thing. You had to be a member, it clearly states that. Trialing it is not a member. Therefore no crates while you're trialing for free, if you purchased a sub you became a member therefore when you logged on before the event's end you'd qualify for a crate for those days only. Not the free trial period.
States that right here: (from the news article)
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"PC NA
Master Angler
Dressed as Wonder Woman
Living in Hogwarts0 -
Idinuse✭✭✭✭✭
✭✭The problem seems to be the reversed too.
If you were a member until 7/9/2017 and logged in each day between 7/5/2017 and 7/9/2017 and your ESO+ subscription ended around mid day 7/9/2017 (a sunday), making you eligible for at least 4 crates for the days 7/5/2017 to 7/8/2017. Then used the Crown Store ESO+ trial token on the 7/9/2017 and further renewing your ESO+ subscription on 7/10/2017, you somehow did not get any Crown Crates despite being eligible for at least 4. Seems the ESO+ CS token disqualified you from the 4 crates your regular ESO+ subscription made you eligible for.
This is my case.
I'll think twice and three times before accepting further offers since they seem somewhat counterproductive as I feel bad about this whole thing instead of feeling good about it.
I don't know, I can do without the crates alright, it's just something about making your regular paying customers feel like crooks, that just doesn't strike a good chord in me.
@ZOS_GinaBruno I apologise for summoning you, but the CS responses only keep stating the event rules, which I extensively have explained and easily proven I met and am eligible for at least 4 Crown Crates.
Edit* CS ticket #170717-003884Edited by Idinuse on July 18, 2017 2:59PMSed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?0 -
pareidolon✭✭✭ZOS_GinaBruno wrote: »If you all received less Crown Crates than you expected (4 instead of 5), please submit a ticket to Support so they can take a look. Thanks!
Where do we submit this ticket? It doesn't seem to fit in any category, the closest one being "Item Support" but when I view that there's no box to describe the problem, so I'm just submitting a blank ticket titled, "I have a problem with a crown store item."
Addendum: In any case, I somehow managed to pick up crafting writs every day for the past month but get only 4 of the 5 crates.Edited by pareidolon on July 18, 2017 6:32AM0 -
ScytheNL✭✭✭✭Same here, I only got 4 of the 5 crates... Where do you submit a ticket?Ingame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL1 -
ScytheNL✭✭✭✭PS: Allthough I did receive 4 out of 5 crates, I see people here have gotten a mail telling them the crates were on the way? I didn't, if that helps.Ingame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL1 -
ScytheNL✭✭✭✭Thanks for submitting your question. Your reference code is: #170718-000573.
How the hell are you people posting tickets??? I go to web assistant, and all choices lead me to generic answers with no choice to submit a ticket???Edited by ScytheNL on July 18, 2017 6:54AMIngame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL1 -
Idinuse✭✭✭✭✭
✭✭PS: Allthough I did receive 4 out of 5 crates, I see people here have gotten a mail telling them the crates were on the way? I didn't, if that helps.
Lawl. I got a mail informing me "my crown crates are in the mail". I was an ESO+ subscriber until July 9th when it expired and logged in several times each day and received 0 crates.
Meanwhile:
https://forums.elderscrollsonline.com/en/discussion/360283/free-crown-crates-non-eso-plus-member
Go figure...Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?0 -
a7022888rwb17_ESO2Soul ShrivenThe problem seems to be the reversed too.
If you were a member until 7/9/2017 and logged in each day between 7/5/2017 and 7/9/2017 and your ESO+ subscription ended around mid day 7/9/2017 (a sunday), making you eligible for at least 4 crates for the days 7/5/2017 to 7/8/2017. Then used the Crown Store ESO+ trial token on the 7/9/2017 and further renewing your ESO+ subscription on 7/10/2017, you somehow did not get any Crown Crates despite being eligible for at least 4. Seems the ESO+ CS token disqualified you from the 4 crates your regular ESO+ subscription made you eligible for.
This is my case.
I'll think twice and three times before accepting further offers since they seem somewhat counterproductive as I feel bad about this whole thing instead of feeling good about it.
I don't know, I can do without the crates alright, it's just something about making your regular paying customers feel like crooks, that just doesn't strike a good chord in me.
Edit* CS ticket #170717-003884
me too1 -
ZOS_JessicaFolsomCommunity ManagerHi everyone,
On Monday morning, we delivered Crown Crates to those who were eligible from the ESO Plus Bonus event. Some players have reported not receiving all the Crown Crates they expected, or not receiving any. We have identified a few edge cases where players did not receive the Crown Crates they should have. This includes some who got only three or four out of the five, and some who didn’t get any (but should have.)
We are investigating, pulling together a new delivery list for those who fall into one of these two groups, and will deliver the missing Crown Crates. As far as timing, we must do this during a maintenance period so we are planning to do it next week (Monday for PC/Mac and Wednesday for PlayStation 4 and Xbox One.)4 -
Auldjohn✭✭✭✭Reported 2 missing Crates: [Incident: 170718-002898] Customer Service Ticket@Auldjohn • The Elder Sages' Guild • Master Sage & Co-Founder • facebook.com/groups/theeldersagesguild
"Old gamers never die; they just respawn and game on!" • Our Slogan: Have Fun!!
Moot Envoy • Tamriel Foundry Adept • Steam ID Auldjohn
YouTube auldjohnmastersage • Twitch AuldjohnPCGamer• Steam Group TESGs0 -
SirDopey✭✭✭✭✭
✭ZOS_JessicaFolsom wrote: »Hi everyone,
On Monday morning, we delivered Crown Crates to those who were eligible from the ESO Plus Bonus event. Some players have reported not receiving all the Crown Crates they expected, or not receiving any. We have identified a few edge cases where players did not receive the Crown Crates they should have. This includes some who got only three or four out of the five, and some who didn’t get any (but should have.)
We are investigating, pulling together a new delivery list for those who fall into one of these two groups, and will deliver the missing Crown Crates. As far as timing, we must do this during a maintenance period so we are planning to do it next week (Monday for PC/Mac and Wednesday for PlayStation 4 and Xbox One.)
Thank you for the update @ZOS_JessicaFolsom
We were discussing this in guild chat last night and it dawned on us quite a few have fallen victim to time zone differences. Fellow Australians have logged on for instance Friday night, gone to bed and played Saturday morning before not logging on again until our Sunday. For us this feels like we logged on all 3 days but depending on when we logged off on Saturday morning, it would only be registered as 2 days in different parts of the world. I think this is why a lot of people have been shocked at only getting 3 or 4 when expecting the 5NA PC | AD
xx Doc Holliday xx1 -
ScytheNL✭✭✭✭
Thank you for the update @ZOS_JessicaFolsom
We were discussing this in guild chat last night and it dawned on us quite a few have fallen victim to time zone differences. Fellow Australians have logged on for instance Friday night, gone to bed and played Saturday morning before not logging on again until our Sunday. For us this feels like we logged on all 3 days but depending on when we logged off on Saturday morning, it would only be registered as 2 days in different parts of the world. I think this is why a lot of people have been shocked at only getting 3 or 4 when expecting the 5
This is probably part of the problem yes. We were never told they were only looking at LOG IN times, all the info said 'You get a crate for every day you ARE logged in'. We of course assumed that meant playing the game, not logging in, then logging out again before some American timezone passes. I played every single day so I should get 5 crates.
Ingame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL1 -
ScytheNL✭✭✭✭misfitmanic wrote: »Do I really want to submit a ticket just to receive another nix hound?
Yes. Yes you do. Do it.Ingame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL2 -
Rahotu✭✭✭I got 4 also,and they win because a/ I don't like crates and b/ i'm too lazy to ticket,gg zos you saved x amount of pixels
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Rahotu✭✭✭PocketNova wrote: »My partner was not an ESO+ member before the event. She got the free trial, used it, then on the last day did purchase a full ESO+ recurring membership. According to the article:
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"
So, since she did log in "as a trial member" AND did in fact purchase the ESO+ membership during the event, wasn't she entitled to 5 of the crown crates? I thought I remember a staff member (Richard?) post saying that if you logged in on the trial each day it counted only if you joined with a paid membership during the event in the forums as well, but am not having luck finding it.
A FREE trial is NOT a paid membership.
It's not hard.
No PAID membership NO free crates.
If she purchased ESO+ on the last day and logged on she's only entitled to 1 crate.
You don't get them for simply trialing it.
The trial was for non-members. The crates were for members.
no,the crates were bait,'baitcrates' if you wish, zos didn't do this because they wanted to reward members LOL,and personally if you took the free trial and then signed up at any point b4 the thing ended what would be the harm in getting all the crates? is there a worldwide pixel shortage atm?Edited by Rahotu on July 19, 2017 6:45AM1 -
altemriel✭✭✭✭✭
✭✭✭or maybe try to turn of all of your addons if you are on pc and are using them, it has helped me last time0 -
Joreel✭✭PocketNova wrote: »My partner was not an ESO+ member before the event. She got the free trial, used it, then on the last day did purchase a full ESO+ recurring membership. According to the article:
"If you are not an ESO Plus member, you can enjoy a free trial of the service for the duration of the event to see what it is all about. For more details, see below. If you decide to purchase a full ESO Plus membership, you still earn free Crown Crates for each day you are logged in as a member!"
So, since she did log in "as a trial member" AND did in fact purchase the ESO+ membership during the event, wasn't she entitled to 5 of the crown crates? I thought I remember a staff member (Richard?) post saying that if you logged in on the trial each day it counted only if you joined with a paid membership during the event in the forums as well, but am not having luck finding it.
A FREE trial is NOT a paid membership.
It's not hard.
No PAID membership NO free crates.
If she purchased ESO+ on the last day and logged on she's only entitled to 1 crate.
You don't get them for simply trialing it.
The trial was for non-members. The crates were for members.
no,the crates were bait,'baitcrates' if you wish, zos didn't do this because they wanted to reward members LOL,and personally if you took the free trial and then signed up at any point b4 the thing ended what would be the harm in getting all the crates? is there a worldwide pixel shortage atm?
The problem would be that the ESO+ players would pull out the torches and pitchforks if they did that. Many of the people that subbed during the event read and understood that the event banner was saying that if you purchase a sub during the event you would get all the crates, not just for the day after you subbed. To honor that understanding would be great PR for ZOS, but they aren't interested in good relations with their New subs, just their money. I subbed during the event thinking that and still haven't received any crates for the time I logged in and can't find where to submit a ticket like a lot of players. I've clicked on the link they gave, but it doesn't give an option to submit a ticket for the event anywhere, so I'll just have to except that I've been screwed out of those crates too.0 -
pareidolon✭✭✭I submitted my ticket last night and I managed to find a bunch of screenshots I grabbed when I logged in, and this is my working theory right now. From the support response:
Also from the support response:You must have logged in between 12:00am EDT and 11:59pm EDT (Eastern) on each day of the event.
There's a ten hour discrepancy here on the first day. I logged in every day shortly after the day switches in EDT (for me that's after 11 PM, CDT). The first day however I didn't log in after 9 AM and before 11 PM. If they chopped off that first 10 hours, it could account for a lot of 4-crate players. Just throwing that speculation out here.The event began on July 5 at 10am EDT and ended on July 9 at 11:59pm EDT.1 -
skrigger✭✭✭I received not even one and submitted a ticket (#170719-003462). I hope I'll get them soon!1 -
ScytheNL✭✭✭✭pareidolon wrote: »I submitted my ticket last night and I managed to find a bunch of screenshots I grabbed when I logged in, and this is my working theory right now. From the support response:
Also from the support response:You must have logged in between 12:00am EDT and 11:59pm EDT (Eastern) on each day of the event.
There's a ten hour discrepancy here on the first day. I logged in every day shortly after the day switches in EDT (for me that's after 11 PM, CDT). The first day however I didn't log in after 9 AM and before 11 PM. If they chopped off that first 10 hours, it could account for a lot of 4-crate players. Just throwing that speculation out here.The event began on July 5 at 10am EDT and ended on July 9 at 11:59pm EDT.
2 hours, not 10 hours. It started at 10 am, and you had to be logged in at 12 am. So if you logged in anywhere in the 2 hours between 10 and 12 AM you missed a crate. Good find!Edited by ScytheNL on July 20, 2017 9:26AMIngame:
Ezekiel Zakriah, Redguard Nightblade
Xbox One, GT= Scythe NL0 -
ZOS_JessicaFolsomCommunity ManagerUpdate: The missing Crown Crates were delivered on PC/Mac during this morning's maintenance. If you were one of the players who was missing some or all of your Crown Crates from the ESO Plus Bonus Event, please check your Crown Crate opening screen to find your Crown Crates. We will be delivering missing ESO Plus Bonus Event Crown Crates to players on PlayStation 4 and Xbox One during this Wednesday's scheduled morning maintenance. Thank you!Edited by ZOS_JessicaFolsom on July 24, 2017 1:29PM2
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crosius✭No, you have NOT delivered all crates. After waiting patiently an additional week, I still have not received mine. Support ticket # 170717-001738.0
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bebynnag✭✭✭✭✭
✭Actually, I was shorted 3 crates. One account got 3, the other 4. Both accounts were logged in (and played) every day of the promotion.
Anybody else get less than expected?
i logged on every day of the event, my ESO was 'turned off' during the event because of zos having yet another argument with microsoft - i canceleed my subscription because im sick of the BS
i got 1 crate - not surprised tbh becasue i knew the eso *** up during the event was going to effect the crates we receivee, just another reason im not spending a single penny on this game anymore0 -
ZOS_JessicaFolsomCommunity ManagerNo, you have NOT delivered all crates. After waiting patiently an additional week, I still have not received mine. Support ticket # 170717-001738.
What platform are you on @crosius?
0
