The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
The issue is resolved, and the North American PC/Mac megaserver is now available. Thank you for your patience!
https://forums.elderscrollsonline.com/en/discussion/comment/8100050/#Comment_8100050

Unable to receive security Access Code

mjel
mjel
Soul Shriven
I recently returned to the game to attempt to resubscribe to check out the Morrowind content, however -
my account appears to be linked to an email address I no longer have access to (old internet provider).
So basically, the access code is being sent to an obsolete email address anytime I try to log in.

I've filled out the account recovery form (https://help.elderscrollsonline.com/app/account_recovery), but I'm not getting anything back to the provided email address.
Is there a support number that you can call to talk to a rep directly? On the account recovery form you can't actually select a severity level so I assume that type
of support request would get top priority.

Thanks for any info.

Support Ticket Numero' 170721-003522

Best Answer

  • mjel
    mjel
    Soul Shriven
    Resolved by Julie from ESO Support. Thanks!
    Answer ✓
  • mjel
    mjel
    Soul Shriven
    Resolved 07/22/2017 12:45PM EST

    Edited by mjel on July 22, 2017 5:25PM
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