I just found a site that allows you to traceroute and it shows the locations on a map:
http://www.monitis.com/traceroute/
It shows the location of their servers in the middle of the country but I think it may just be where the communication error is located. Check it out.
When I check it the end location is in Nebraska.
Soooo... um, what is this trying to tell me?
crowbartool wrote: »I have EXACTLY the same problem from the same geographical location (Western Canada - Langley BC) using a fibre connection from Telus. The issue disappears ONLY when running through a US VPN. This issue has been ongoing for the good part of a week now.
Anyone know how to do this on Mac? Tried the http ping via net work utility and terminal command but I just get request timeouts. Not savvy enough to know what's up and google hasn't helped much. I did however just notice that Mudfish had rerouted my traffic from Thailand through to Japan and normal it goes through Singapore. I'm now getting stable latency and abilities are working. Still getting some abnormal spikes to 3000 but generally it's sitting around 270-320 which is normal for me. Tried some different paths seems to be working better.
Like many others here (and many more who haven't posted) I too have been experiencing very bad pings while playing. With that being said there are also a lot of players who don't appear to be having an issue. Based on this scenario it sounded like it might be an issue with a networking hop to me. As a quick primer when you connect to something on the Internet your data packets pass through a number of network devices. Each time this occurs it is called a hop. The hops that your data packets go through are different depending on your location as well as other factors.
The first test I ran was to use an http ping (since regular pings are blocked) to launcher.bethesda.net to see if I could replicate the bad ping issue. As you can see below this did occur in a 4 packet ping:
Pinging "http://launcher.bethesda.net":
1> Reply: [200/OK] bytes=189 time=148ms
2> Reply: [200/OK] bytes=189 time=143ms
3> Reply: [200/OK] bytes=189 time=3160ms
4> Reply: [200/OK] bytes=189 time=3162ms
Ping statistics for "http://launcher.bethesda.net":
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 143ms, Maximum = 3162ms, Average = 1653ms
From there I used a network trace route program called WinMTR to perform a more verbose test of all the hops involved. This essentially walks through the hops starting at my location and then moving towards launcher.bethesda.net. WinMTR tracks a few extra statistics such as packet loss:
What I see from the above is that there is an issue going from be2764.ccr41.dfw03.atlas.cogentco.com (Cogent Edge) to 192.205.36.221 (Listed as an AT&T address). Specifically during this test there was 43% packet loss when moving between those hops. It would therefore appear that the issue is likely not directly with ESO but rather somewhere along that hop. Unfortunately if this is the root cause I'm not sure where that leaves us with getting the issue resolved. Is this something ZOS could look in to since so many of their customers are affected?
It would probably also help if others experiencing the issue could run the same test and confirm or not confirm that they are seeing the issue at the same spot.
Update: A workaround as per below is to use a VPN connection to a location in the US to avoid the bad hop. If you don't have a VPN provider there are plenty of free ones out there that will provide varying degrees of free monthly data (I found one that offered 10gb/month for free).
Something definitely strange going on with routing here. I am not affected, my connection to the game has been fine. Yet... Full loss after Garland
| router.asus.com - 0 | 43 | 43 | 0 | 0 | 2 | 0 |
| x.x.x.x - 0 | 43 | 43 | 7 | 10 | 20 | 13 |
|te-0-4-0-13-sur01.pimaco.az.pima.comcast.net - 0 | 43 | 43 | 8 | 14 | 25 | 14 |
| be-10-sur02.pimaco.az.pima.comcast.net - 0 | 43 | 43 | 8 | 13 | 25 | 9 |
| be-1-ar02.pimaco.az.pima.comcast.net - 0 | 43 | 43 | 10 | 13 | 25 | 12 |
|be-33653-cr02.losangeles.ca.ibone.comcast.net - 0 | 43 | 43 | 21 | 25 | 33 | 25 |
|hu-0-0-0-1-pe02.600wseventh.ca.ibone.comcast.net - 0 | 43 | 43 | 19 | 24 | 32 | 24 |
| 192.205.37.25 - 0 | 43 | 43 | 21 | 28 | 38 | 34 |
| cr2.la2ca.ip.att.net - 0 | 43 | 43 | 45 | 54 | 64 | 58 |
| cr2.dlstx.ip.att.net - 0 | 43 | 43 | 47 | 55 | 67 | 62 |
| gar24.dlstx.ip.att.net - 0 | 43 | 43 | 48 | 82 | 379 | 68 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
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