My Ticket Has Not Been Resolved After Almost Three Weeks

Midori_Oku · July 2017

@ZOS_GinaBruno, @ZOS_JessicaFolsom @ZOS_GaryA @ZOS_AntonioP @ZOS_TristanK

It's going on three weeks now since I first submitted a ticket about being charged multiple times for my ESO+. I contacted Microsoft, and everything has been worked out on their end. I still have crowns from the multiple transactions on my account. I'm just wanting to find out what is going to happen to the crowns.

I assume this is the ticket number if you need it? - 170607-000591

Thanks!

Midori_Oku · July 2017

Actually, now that I look back at the dates it has been almost four weeks.

ZOS_CoriJ · July 2017

It seems that this issue is currently in the hands of what Support is best suited for this issue and that they have been in touch back and forth. If you require an update we would suggest replying directly to your last email on the subject as billing issues are something that cannot be solved from the forums.

Midori_Oku · July 2017

Well, I guess I'll just wait a bit longer. It just seems like you guys are not too worried about the crowns since it is taking this long. I don't want to spend them if I'm going to possibly get in trouble for it, but at the same time I figured this would have been resolved by now.

Midori_Oku · July 2017

@ZOS_CoriJ

I've just sent an email back to support. Anyway, I have a question. How long does it usually take to get a response back from the development team on issues like this. It's been about three weeks since the issue was escalated to involve them. I'm trying to do the right thing here, regardless of the outcome. It would just be nice to know sooner rather than later.

Midori_Oku · July 2017

Nevermind, I finally got a response.

Thanks!