Refunds for subscribers

Red_Olander
Red_Olander
✭✭✭
I do believe that Zenimax owes me and many others a refund. I have spent way too much time in load screens only to be kicked out of Cyrodiil and have to spend 40 mins in que to get back in. Then it will kick me out for Spam messaging when I'm riding my mount in between keeps because I got lagged out and rubberbanded. Then have to spend more time re-loging into the game. There have been times when I have died and spawned at a forward camp only to be stuck in a loading screen, after the loading screen goes away, I am dead on the ground and have to spawn to a keep and get yet another load screen and then after the load screen goes away, everyone is frozen and I get kicked out of cyrodiil. This has been happening all year so far. It's not my router nor is it my computer. This is a problem with Zenimax's servers. I am not the only one having these issues.
Please credit my account accordingly.

  • ElfFromSpace
    ElfFromSpace
    ✭✭✭✭
    Sometimes addons like Master Merchant can contribute to this. Collecting sales data too fast can cause a spam limit to be hit. Have you tried turning it off along with any similarly intensive addons when you go to Cyrodil?
    Former GM Elder Scrolls Exchange
  • Red_Olander
    Red_Olander
    ✭✭✭
    not using master merchant... this is not an add on issue. it's been like this for 6 months at least
  • Red_Olander
    Red_Olander
    ✭✭✭
    Right now there are at least 30 people just on EP that are being disconnected continuously, just because they are near Chalman keep.
  • Sigtric
    Sigtric
    ✭✭✭✭✭
    ✭✭✭✭✭
    6months at least... Seems to me if you really had a problem you would have cancelled it a while ago.

    You want a refund for not doing the smart thing and canceling sooner?


    Stormproof: Vibeke - 50 EP mDragonknight | Savi Dreloth - 50 EP Magsorc | Sadi Dreloth - 50 EP Magblade | Sigtric Stormaxe - 50 EP Stamsorc | Valora Dreloth - 50 EP Magplar | Sigtric the Unbearable 50 EP Stam Warden
    Scrub: Chews-on-Beavers - 50 EP DK Tank | Vera the Wild - 50 EP magicka Warden | Sigtric the Axe - 50 EP Dragonknight Crafter | Sigtric the Blade - 50 EP Lost Nightblade | Sigtric the Savage - 50 EP magicka Templar | Vibeka Shadowblade - 50 Ep Stealthy Ganky Nightblade |

    Show Me Your Dunmer
    [/center]
  • bmannb16_ESO
    bmannb16_ESO
    ✭✭✭
    Sometimes addons like Master Merchant can contribute to this. Collecting sales data too fast can cause a spam limit to be hit. Have you tried turning it off along with any similarly intensive addons when you go to Cyrodil?

    its not the addons, I disabled all my addons and the ping spikes are stil there.
    AD Six feet under (Sorc, Templar, Dragon Knight)
    EP Six feet under (Warden, Dragon Knight, Sorc)
    EP Sometimes Salty (Nightblade)
    EP Never sees the light (Nightblade)
  • Morgul667
    Morgul667
    ✭✭✭✭✭
    ✭✭✭✭✭
    Lag has been worst lately
  • newtinmpls
    newtinmpls
    ✭✭✭✭✭
    ✭✭✭✭
    Are you playing in a CP or non-CP campaign. I'm hearing from a bunch of folks that non-CP is almost entirely lag free (well that's only for people I know on PC NA so it may not apply everywhere).
    Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
    Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
    Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
    Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.
    ***
    Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
    House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
    Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis
  • Raeph
    Raeph
    ✭✭✭
    There is the same problem on Xbox NA. Anywhere you go, not just Cyrodil. Rubber banding, skills not firing, rampant disconnects.

    But ZO$ already has our money, so what do they care, eh?
  • Slick_007
    Slick_007
    ✭✭✭✭✭
    you havent really provided anything of substance to back this up. 6months? iv done a fair bit of cyrodil in the last 6months on NA PC and havent heard a single player complain about this nor experienced it myself
    times/dates/error messages/logs, anything like this might help to pin down the problem.
    instead you've had a rant and 'gimme money'.

    im not suggesting there is no problem, but i am suggesting this isnt causing everyone a problem. therefore the more data you can provide, the more likely they'll be able to fix it. which you havent even asked for.
  • Sintao
    Sintao
    ✭✭✭
    Heya @Red_Olander

    Your mileage varies from mine.

    I find I enjoy the game, including Cyrodiil, even being aware there are shortcomings (and sometimes there seem to be many). Definitely worth the price of subscription. If for some reason I ever have a beef with ZOS I take it up with customer service via a ticket, and have had good outcomes in all my tickets (even the ones which might not go my way. CS are people too!)

    And I agree with some later comments here: l definitely worth work-shopping any issues your end as well and giving all of us some data to work with.
  • Red_Olander
    Red_Olander
    ✭✭✭
    Edited by Red_Olander on July 4, 2017 5:51PM
  • Pnyx
    Pnyx
    ✭✭
    Frankly, I don't want a refund. I've been playing for three months now with hardly any issues. Until a week ago. Today I cancelled my subscription.

    To demand a refund is unrealistic and it's never going to happen. In fact, it's so unrealistic that they have no choice but to ignore it. Pick your battles and fight those that you can actually participate in. Forget the refund, just cancel your subscription. When those residuals stop coming in, they will certainly pay attention then.

    I cancelled since I can't play. I can reactivate by the end of the month if things improve but the longer I stay away the more likely it becomes that I will find something else to get busy with.
  • Red_Olander
    Red_Olander
    ✭✭✭
    Ok, Refund might be the wrong word to use... credit paying user accounts in Crowns or Crates for the inconvenience these issues have caused.
    Something has to be done about all the time wasting bugs that are occurring daily to paying customers
  • Lirkin
    Lirkin
    ✭✭✭✭
    Atleast part of the problem is due to an issue on the Internet.

    See the threads on the tech support forum!

    The problem still needs to be addressed by ZoS tech support as they should have some pull in getting the bottle next corrected. It's been showing up for a week so the company responsible for the routers needs to be contacted as they don't seem to be able to recognize the problem on their own.
  • Darlgon
    Darlgon
    ✭✭✭✭✭
    stanhope-no-refunds.jpg
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • KingMagaw
    KingMagaw
    ✭✭✭✭✭
    Working as intended
  • Nutshotz
    Nutshotz
    ✭✭✭✭
    For everyone saying they have not heard of people having issues with lag or loading screens and so forth. GTFO. That sht been happening for 2+ years.

    All you have to do is take your assss to the search bar and click search for lag and load screens and so forth. Not that hard. Smh.

    As for OP. Asking for a refund, a little to far, but zos does owe the community a explanation on why the lag, the load screens and so forth have not been fixed.

    Or did zos find out that it was the mudcrab causing the lag or the trees or the grass like the so called deer.

    Either get rid of your dev team and get people who actually know how to fix the game or keep dealing with pissssed off players.

    As far as I can tell all I see is people upset/pissssed that they can't play the game with friends cuz of the insane lag or the endless loading screens.
  • Sintao
    Sintao
    ✭✭✭
    @PeaNutShotzhmmmm

    I've played 43 hours over the last four days.
    • A little lag at times, briefly.
    • Some chat indicating some people getting lag, but this fits with the current postings by ZOS on the forums.
    • Friends I have been playing with (Australia and US) stable as well. Ten of them.

    • Most of what you are reporting are issues not located at the ZOS datacentres. Again, read the forums.

    As I mentioned, your mileage obviously varies or your perception does.
    Good luck in your endeavours; I hope you find a game where your style of advice is useful.
    Edited by Sintao on July 9, 2017 9:48AM
  • LadyDestiny
    LadyDestiny
    ✭✭✭✭✭
    If anything, we need refunds for the people getting shafted with eso and microsoft subs that have double payed this last month because of inactive account fail. Also owed missing crowns because of this. We have one holiday and everything goes in the toilet.
  • the_Beard
    the_Beard
    ✭✭✭
    Edit: whoops, wrong thread
    Edited by the_Beard on July 14, 2017 6:04AM
    theBeard - PC NA cp1200+
    • Scores: vCR 127,735 | vHoF 213,293 | vAS 113,203 | vMoL 160,447 | vSO 177,706 (WR) | vHRC 154,658 | vAA 147,466 | vDSA 46k
    • Gryphon Heart / Immortal Redeemer / Tick-Tock Tormentor / Dro-m'Athra Destroyer
    • Flawless Conqueror x11 - All Classes Mag & Stam
    • 32k+ Achievement Points (global)
    • Former Emperor / Grand Master Crafter / Master Angler
    • AR Palatine Rank 35
  • Morgul667
    Morgul667
    ✭✭✭✭✭
    ✭✭✭✭✭
    the_Beard wrote: »
    And here we go again. This is getting really old. Looks like the server is about to go down again.

    Frustrating indeed :/
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
    ✭✭✭✭✭
    While on the one side it is true that they may be experiencing some problems with the servers, it is also true that if you need to wait like 40 minutes to join, well thats a good sign you should do something else and try again later on.
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • AoDD33pfri3d
    AoDD33pfri3d
    ✭✭✭
    The endless loading screens been happening since day one, I get it in pvp and pve
  • Red_Olander
    Red_Olander
    ✭✭✭
    I just was stuck in a 5 min load screen and then crashed the client. Logged back in and was "Booted from server" after 1 min. Now I can't log in. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_EveP @ZOS_GaryA @ZOS_TristanK we should get credited for the lack of service. I have paid ZOS over $540 so far... some compensation should be given. When I pay for something I expect a quality product with quality service... otherwise it should be free.
  • Crowzer
    Crowzer
    ✭✭✭
    ...
    Please credit my account accordingly.
    You read and accept the EULA so no.

  • Ajantisz
    Ajantisz
    ✭✭✭
    OP I think you are delusional to be wanting refunds, you accepted the terms of service, your options are to put up with it, leave, or hope that ZoS are feeling generous.

    Personally I have had similar experience with performance over the last month which is why Ive cancelled sub and wont be playing forseeably as it isnt worth the annoyance (or giving ZoS more money - I think the ~$500-$700 they have made off me in the last 9months is more than enough if performance is shite) versus playing many other great games, and in a month when current sub expires if I havent a reason to come back or miss the game I will just uninstall. As an australian I dont expect amazing latency with 285 being the lowest I typically get and the game plays fine at that with no real struggles with rotations, some slight issues with aoe visual areas but that seems more server/client based than latency in most cases. Point is that at 285ms latency it doesnt stop me playing any of the content, when it goes higher though.... Previously I would get occasional spikes of lag, but this is happening every single time play now. I see frequent latency spikes, as in every 5-10 mins it upticks 20-1000ms making time sensitive content unenjoyable through to unplayable. I've tried multiple options to smooth it out, the usual options that are suggested even a couple of IP tunneling services and none worked. I really dont care enough now given I still play WoW on US based servers and dont see any of these issues, so Im not forking out money to fix a problem I can only conclude is game server based.
    Edited by Ajantisz on July 23, 2017 2:57AM
  • Arundo
    Arundo
    ✭✭✭✭✭
    not using master merchant... this is not an add on issue. it's been like this for 6 months at least

    More like ever since launch, havent been PVPing much but this bug has been around for ages imo.
  • Morgul667
    Morgul667
    ✭✭✭✭✭
    ✭✭✭✭✭
    I just was stuck in a 5 min load screen and then crashed the client. Logged back in and was "Booted from server" after 1 min. Now I can't log in. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_EveP @ZOS_GaryA @ZOS_TristanK we should get credited for the lack of service. I have paid ZOS over $540 so far... some compensation should be given. When I pay for something I expect a quality product with quality service... otherwise it should be free.

    It is the worst event ever, very bad implementation

    Hours of queue for getting kicked off of cyrodill and having to queue again so ZOS can make a server stress test
Sign In or Register to comment.