Maintenance for the week of February 9:
• NA megaservers for maintenance – February 9, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 9, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• NA megaservers for maintenance – February 9, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 9, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
How Do You Send A Customer Support Ticket In!?
mmolegends44
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Cannot find where to go to find customer support help on the page just see answers asked most.
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FlaviusVoyage✭✭✭✭Did you see something called "Web Assistant" on the right side?
Try to follow the prompts to see if you can get a ticket.0 -
mmolegends44✭✭✭Tried that it says put gamertag and platform but tried to put platform in name but it wouldn't let me or give me any option.0
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MLGProPlayer✭✭✭✭✭
✭✭✭✭✭The support site is a mess. I always need to spend an inordinate amount of time rediscovering how to submit a ticket.
It also doesn't work for me in Firefox or Chrome (only Edge/IE). Not sure if they've fixed that.Edited by MLGProPlayer on June 30, 2017 10:36PM0 -
FlaviusVoyage✭✭✭✭Oh, that is strange. Usually when you click in "Web Assistant", they ask for support category, then sub-category. Then you can enter your issue in the "add issue details".0
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mmolegends44✭✭✭@FlaviusVoyage yep can't find any other way unless it's down was trying to see if they have a live chat support too but nothing on that either.0
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FlaviusVoyage✭✭✭✭Can you enter an "in-game" ticket? Depending on the reason (like items or quests) you can do that. Try to see if you can use the "help" section in-game. I have used it and it created a ticket for me.
Edited by FlaviusVoyage on June 30, 2017 10:53PM0
