Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
They are not responding to anything here. Pvp performance has been an issue for a very long time. I think the best thing to do at this point is to make sure to leave an accurate review of game performance from where you bought it. I hate leaving negative feedback for any company but consider that you will be saving the next person from this frustration.