Maintenance for the week of September 8:
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• PC/Mac: EU megaserver for maintenance – September 9, 22:00 UTC (6:00PM EDT) - September 10, 16:00 UTC (12:00PM EDT) https://forums.elderscrollsonline.com/en/discussion/682784
They are not responding to anything here. Pvp performance has been an issue for a very long time. I think the best thing to do at this point is to make sure to leave an accurate review of game performance from where you bought it. I hate leaving negative feedback for any company but consider that you will be saving the next person from this frustration.