What happened to my windows? (Mathiisen Manor)

WhiteCoatSyndrome · June 2017

The more threads like these I see, the gladder I am I didn't spend real money on an in-game house. Note to myself: keep that up.

SakuraTokito · June 2017

Make sure you report this in the bug subforum if you haven't already.

Arciris · June 2017

Osteos wrote: »

Arciris wrote: »

People didn't care when it happened to the very expensive Crown exclusive Cavern (they added huge stones when there were none before). Except the home owners.
People didn't care when it happened to Hunding's (they removed seashells and kelp from the beach). Except the home owners.
People will not care now that it is happening to Mathiisen. Except the home owners.
This thread will be buried in the Bug report section, like Hunding's thread was, although there is no bug involved at all - this is intended.

All home owners, even the cheapest ones, should unite to demand ZOS to not make any changes to their homes - except to fix obvious bugs.

Personally, I'm not spending one more cent in housing until we get a good explanation on why they are making those unasked for alterations.

I never even saw the Hunding's thread.

I saw the Craglorn cavern thread but I thought from reading Gina's posts that it was being looked into.

I will not be buying another house or any furniture until we hear something. I agree everyone who has purchased a house either through gold or crowns should stand together on this.

Actually, there is already a generic thread about it:
https://forums.elderscrollsonline.com/en/discussion/354132/changes-to-crown-purchased-items#latest

supaskrub · June 2017

Illurian wrote: »

I come from a family of Lawyers/Judges and I really don't care about going to court.

I just want an explanation or acknowledgement that it is a bug and being worked on. That's literally all I'm looking for.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE

I too want an aknowledgement whether it is intended or bugged as I also paid for the Manor myself.

Now next time you have dinner with your family bring up this subject about virtual cosmetic items and the law. Ask them is it correct that once a consumer commits to purchase and downloads/unlocks digital content that they waiver the right to legal recourse and refund? (they will answer yes, because that is the law regarding digital goods, slightly different in the USA and Europe but the bottom line is digital goods are not physical goods and have no cooling off period once unlocking is instigated by the consumer) The only recourse a consumer has in the digital goods world is direct contact with the developer, explain the issue (in this case windows) and ask for the matter to be resolved, the developer can flat out refuse or to protect their own brand identity offer a refund/compromise, it is their choice, no law exists to force them to adhere to a refund policy where downloaded/unlocked digital goods are concerned.

Prof_Bawbag · June 2017

It has to be a bug. I see absolutely no reason why they'd do such a *** move. Unless of course, it's was either the windows or proc sets that had to go. Seems it was the windows. RIP my prutty windows.

If the windows have been removed intentionally, I will be asking for a refund as it's not what i bought into (used crowns for that house). Next update no doubt all housing will just be a square featureless cube with no distinguishable features.

Enslaved · June 2017

I guess it has something to do with a wall we were promised. They started with windows.

Yolokin_Swagonborn · June 2017

They should have revisited all the housing models and fixed all the terrible invisible walls but instead they do this.

Probably more buffs for console framerates at the cost of lowering the experience on PC.

mystfit · June 2017

Boy, do

supaskrub wrote: »

Illurian wrote: »

I come from a family of Lawyers/Judges and I really don't care about going to court.

I just want an explanation or acknowledgement that it is a bug and being worked on. That's literally all I'm looking for.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE

Shudder add my voice to the list of thinking that walls for windows is icky.....

Marabornwingrion · June 2017

andreasranasen wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_RichLambert Looks like your *** company keep doing shady moves without making it public! This is not the first house you make changes to without notice. Just like you previously changed the way Crown Crates work by adding mounts that cannot be bought with Gems. Just waiting for Zenimax to be hit with that sweet lawsuit from SONY and Microsoft! Would very well deserved. Your company is a total disgrace in the industry.

Agree.

- Placing rocks in Craglorn Cavern
- Removing shells and sea weed from beach in Hunding's Palatial Hall
- Removing windows from Mathiisen Manor

And then Gina comes and asks for screenshots and explanation what happened. How the hell they don't know that they placed/removed some items from people's houses? I just don't understand it. These additional rocks in cavern appeared there magically? Looks like they have one big mess in their company if they are not able to control what's going on with their products.

People payed for these houses real hard earned money. Shame on you, ZOS. Again.

Ch4mpTW · June 2017

Mathiisen Manor has a lot of awkward stuff going on with it (from my personal experience). It was my first home, and home that I had asked to have a refund for (not too long after purchasing).

My advice to you is to ask for a refund of the home, and go and buy a better place. If you do have your crowns refunded, and it all works? Be sure to follow any and all instructions that they tell you, and choose another home that you'll like.

I went from Mathiisen Manor to the Forsaken Stronghold. Loved my Stronghold so much, that I decided to buy the Grand Topal Hideaway upon it's release. So now I have my stronghold and island to relax at, depending how I feel. If I feel like living lavish and superficial, I have my island to roam about. When I feel like living upper-middle class, I have my stronghold. Those houses are like going and owning a Bentley and a Bugatti. One you have for when you're flexing. The other you have as your daily commute.

MissBizz · June 2017

I was saving up all my mats and stuff so I could buy this place furnished with crowns and make it into mansion

I sure hope this is a bug.

MLGProPlayer · June 2017

Ask for a refund. Doesn't matter if you bought with gold or crowns (they can refund both).

SilverIce58 · June 2017

Maybe they're gonna make you buy windows...like a real house

altemriel · June 2017

how is it possible, that when someone uses a swear word in the conversation, the moderators are there in few hours, or if someone posts something against the forum rules, the moderators are rushing to close the tread as fast as possible and in this case, there are at least 2 treads about the bug in Hungings pallatial hall (missing shells and seaweed in the beach there), Craglorn cavern (adden new wall, made it smaller) and now this another house bug and it is a week after these treads about it were created and no reply from ZOS???

IS IT REALLY THAT YOU DO NOT GIVE A DAMN ZOS OR WTH IS IT THEN???????????!!!!!!!!!!!!!!!!!!!

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_AlanG @ZOS_BrianWheeler @ZOS_RichLambert

SunnyBunny · June 2017

No it's not a bug. The same was for another house that I can't remember now has about 4 less windows then it did. Makes it very very dark

MissBizz · June 2017

SunnyBunny wrote: »

No it's not a bug. The same was for another house that I can't remember now has about 4 less windows then it did. Makes it very very dark

I would say it means multiple houses are bugged then.

cyclonus11 · June 2017

On the outside, there are windows with internal light shining out.

On the inside, there are bricks occupying the space where the windows were. But wait! What's that? Looks like someone forgot that sunlight doesn't pass through bricks, and therefore can't shine on the floor beneath them!

Yolokin_Swagonborn · June 2017

Can someone check if this same problem has affected Blackvine? It has similar Altmer styling.

Illurian · June 2017

cyclonus11 wrote: »

On the outside, there are windows with internal light shining out.

On the inside, there are bricks occupying the space where the windows were. But wait! What's that? Looks like someone forgot that sunlight doesn't pass through bricks, and therefore can't shine on the floor beneath them!

Yeah I noticed that the light was still shining into the house. Gives me hope that it's a graphical bug, and not intentional. It doesn't make any sense for it to be intentional.

andreasranasen · June 2017

altemriel wrote: »

how is it possible, that when someone uses a swear word in the conversation, the moderators are there in few hours, or if someone posts something against the forum rules, the moderators are rushing to close the tread as fast as possible and in this case, there are at least 2 treads about the bug in Hungings pallatial hall (missing shells and seaweed in the beach there), Craglorn cavern (adden new wall, made it smaller) and now this another house bug and it is a week after these treads about it were created and no reply from ZOS???

IS IT REALLY THAT YOU DO NOT GIVE A DAMN ZOS OR WTH IS IT THEN???????????!!!!!!!!!!!!!!!!!!!

@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_AlanG @ZOS_BrianWheeler @ZOS_RichLambert

Because they're ***.

Danikat · June 2017

Yolokin_Swagonborn wrote: »

Can someone check if this same problem has affected Blackvine? It has similar Altmer styling.

It was fine when I previewed it earlier today. I had the same thought, that maybe it's a problem with the wall texture/style (although then it should be affecting ALL altmer buildings).

KICHZY · June 2017

They sneakily removed the lighting/windows in paid houses and hoped that you wouldn't notice so in several months in the ESO Store they can sell you a "lighting pack" for 1500 crowns.

I'm calling it now lol.

Tavore1138 · June 2017

ESO support are typically helpful in response - they don't know and they have absolutely no intention of using a bit of initiative to find out - clearly he feels that bricking up the windows is an improvement.

Greetings!

Thank you for contacting The Elder Scrolls Online Team. My name is BLANKED, and it's my pleasure to assist you today.

I understand your concern about the recent changes made to some of the houses. Generally, our development team tries to make improvements to the houses, when they make any changes at all. I cannot tell you when or how they'll address the recent changes; we only know what they've released publicly. I'm sorry we couldn't be of more assistance.

Thank you for your continued interest and support. Have a good one.

Warm Regards,
BLANKED
The Elder Scrolls Online Team

Prof_Bawbag · June 2017

Judging by that reply, and as per usual, ZoS will not have the decency to give us a proper explanation. We never warrant a proper explanation. Instead we're given the title(s) "entitled" or "rabble rousers" by fellow gamers. Well, had i paid gold for this, it would have been water of a duck's back, however, as crowns were used and because I would never have purchased this particular house based on the current cosmetic look, I'm going to ticket them for a refund of those crowns. They're welcome to take the house back, but it is simply not what i purchased. If i wanted an interior like a soulless castle I'd have bought one of the keeps.

Idinuse · June 2017

Arciris wrote: »

People didn't care when it happened to the very expensive Crown exclusive Cavern (they added huge stones when there were none before). Except the home owners.
People didn't care when it happened to Hunding's (they removed seashells and kelp from the beach). Except the home owners.
People will not care now that it is happening to Mathiisen. Except the home owners.
This thread will be buried in the Bug report section, like Hunding's thread was, although there is no bug involved at all - this is intended.

All home owners, even the cheapest ones, should unite to demand ZOS to not make any changes to their homes - except to fix obvious bugs.

Personally, I'm not spending one more cent in housing until we get a good explanation on why they are making those unasked for alterations.

Oh I care, because I will not buy any of those "bugged" houses. I am grateful for the info.

Illurian · June 2017

I'm just hoping that the lack of response is because it's the weekend. Fingers crossed someone will respond or at least acknowledge the issue come Monday.

Luthivar · June 2017

The issue with Mathiisen is not really in line with the changes to Earthtear and Hundings. Added rocks inside a cave or two missing items on the beach are nowhere close to a house without windows inside. I bought a house, not a cave! And still, the light is shining through bricks. I spent 40 hours at least to decorate it and my work got blowed up with a single update.

So don't say people will not care or call this an intended change. It's obviously a bug! The only thing which annoys me is that even in our german thread on this topic (started almost 1 week ago), we didn't get an official statement whether ZOS care or not. I get it that community managers aren't informed about everything, in fact they only know what they have to from a developper's point of view. But the information politics from ZOS are a slap right into one's face. Not a reason to blame community managers for or to get things dirty, but quite a reason for me to stop giving feedback and to simply quit if the game issues get too annoying. Sad, but true. It's their product, we are only customers. Unhappy customers usually don't complain; they stop paying and find themselves other ways to spend their freetime.

Btw the response you got from (blanked) is a standard one on housing section, I think whoever wrote this didn't even know what you were talking about. Wouldn't wonder at all if the support were an indian callcenter-company

VerboseQuips · June 2017

Tavore1138 wrote: »

supaskrub wrote: »

Lawyers... hahaha. get over yourselves and stop making yourselves look foolish.

its no different than buying the game brand new with cash, playing it for a month and then downloading a patch to find out that your character has been nerfed/buffed/rebalanced or whatever you my choose to call it. What needs to be relayed from ZoS is whether the changes are intentional or an unexpected bug which they will address.

Actually in some jurisdictions making post-sale changes to things that have been purchased with real world money or thinly veiled equivalents is illegal and the law in this whole area is still being made so your name seems oddly appropriate right now.

Actually, from what I understood, none ever bought a house with real world money. Everyone bought Crowns, not the items that can be acquired with Crowns. That's the kind of details that can help their company get away with their ever shittier and ever more disrespectful behaviour. The Wild Hunt mounts that do not even remotely look like the actual lore about Wild Hunt, the disappointing E3 with that horrendous PR fiasco about the Creation Club, the RNG-Only-Not-Even-Gems-Mounts and their infinite money sink, the uncommunicated and unwanted changes to houses, the apparently nerfed drop rates and fifth card rates in Crates (Hello Nix Hound!), all this is frankly pissing me off, and it is severely impacting my enjoyment of ESO, and TES in general. To be honnest, I don't see myself playing much more after having finished the Vvardenfell quests.

Hallothiel · June 2017

Who on earth are the heads of PR & Marketing at Zos? Because if this were my company they would be out on their arse by now. Shockingly bad job they are doing.

Tavore1138 · June 2017

VerboseQuips wrote: »

Tavore1138 wrote: »

supaskrub wrote: »

Lawyers... hahaha. get over yourselves and stop making yourselves look foolish.

its no different than buying the game brand new with cash, playing it for a month and then downloading a patch to find out that your character has been nerfed/buffed/rebalanced or whatever you my choose to call it. What needs to be relayed from ZoS is whether the changes are intentional or an unexpected bug which they will address.

Actually in some jurisdictions making post-sale changes to things that have been purchased with real world money or thinly veiled equivalents is illegal and the law in this whole area is still being made so your name seems oddly appropriate right now.

Actually, from what I understood, none ever bought a house with real world money. Everyone bought Crowns, not the items that can be acquired with Crowns. That's the kind of details that can help their company get away with their ever shittier and ever more disrespectful behaviour. The Wild Hunt mounts that do not even remotely look like the actual lore about Wild Hunt, the disappointing E3 with that horrendous PR fiasco about the Creation Club, the RNG-Only-Not-Even-Gems-Mounts and their infinite money sink, the uncommunicated and unwanted changes to houses, the apparently nerfed drop rates and fifth card rates in Crates (Hello Nix Hound!), all this is frankly pissing me off, and it is severely impacting my enjoyment of ESO, and TES in general. To be honnest, I don't see myself playing much more after having finished the Vvardenfell quests.

I think they use that 'crowns are not currency' to skirt a number of laws and get away with this sort of pointless idiocy. Sooner or later a group of gamers is going to get angry enough to challenge it but I don't see it being ESO players.