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Forgot security question
Hailhelix420
Soul Shriven
Hi I am not sure if this is the right place to post this but i'm not sure where to go at this point lol. Ok so here is the deal. I have access to my account, I can sign on and play the game and everything but I bought the game 3 years ago and haven't played for about 2 so I would like to change my password to a new one and just update my account but there is a small problem. It asked me a security question and for some reason I can not remember what I put for the answer years ago. So I can't change anything on my account 
I want to buy the morrowind expansion but not until i get this fixed because i'm paranoid lol. I tried to send in a ticket and I am honestly baffled at what they asked for. Just to send in a simple ticket to ask them how to fix this they ask crazy questions like when the exactly date and time of my last sign in or when the last date i bought crowns was..... I don't know that was like 3 years ago lol. then at the end they ask for proof of purchase.... Like they want an actual picture of the receipt i got from gamestop 3 years ago and without that picture they will not let me send the ticket. I am sorry but that is ridiculous. I don't have a receipt from 3 years ago and I have never seen a game ask for that just for a simple ticket. Sorry for the small rant lol I just want help with this. Does anyone know what to do? thank you
I want to buy the morrowind expansion but not until i get this fixed because i'm paranoid lol. I tried to send in a ticket and I am honestly baffled at what they asked for. Just to send in a simple ticket to ask them how to fix this they ask crazy questions like when the exactly date and time of my last sign in or when the last date i bought crowns was..... I don't know that was like 3 years ago lol. then at the end they ask for proof of purchase.... Like they want an actual picture of the receipt i got from gamestop 3 years ago and without that picture they will not let me send the ticket. I am sorry but that is ridiculous. I don't have a receipt from 3 years ago and I have never seen a game ask for that just for a simple ticket. Sorry for the small rant lol I just want help with this. Does anyone know what to do? thank you 0
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Rhoric✭✭✭✭✭No it isn't ridiculous. They want proof that you are the actual owner of the account. It is a verification step. For all they know you could have stolen the account and are trying to get in to change stuff so you have full access to it.0 -
Hailhelix420Soul ShrivenOk so its a verification step. So what do I do if I don't have the receipt? Im not here to get into an argument about what is and isnt ridiculous. I am here to ask the simple question of what do I do now? I just want to ask customer service or someone that can help me but I can't without a picture a a receipt that I do not have. There has to be some way to fix this. I am only asking on the forums because they would not let me send a ticket 0
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Hailhelix420Soul ShrivenDoes the eso staff even come into this forum? Nobody can answer it apparently so I need to talk to someone official. Anyone know how to send them a ticket without having to show proof of purchase?0