The Elder Scrolls Online

The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of April 22:
• PC/Mac: NA and EU megaservers for patch maintenance – April 22, 4:00AM EDT (08:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Items from Guild Trader Sale Not Sent

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Ruthven
Ruthven
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Good day,

I purchased some leather last night and I still have not received the items via mail. I purchased some more leather and iron ingots this morning and still have not received the items. I get that there could be a delay but is this because of the Account System maintenance or something else?

Thanks for your help.
Edited by Ruthven on June 12, 2017 2:41PM
  • Turelus
    Turelus
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    How long have you been waiting?

    Have you tried to relog or rezone to see if it prompts the mail refresh?
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    The Great Forums Banning #NeverForget
  • Ruthven
    Ruthven
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    The purchase yesterday was around 7:30pm I believe. I will try and log off and back in in a few moments.

    This morning's purchase was around 10:00am so I can wait on that. My big concern is last night's purchase.
  • Turelus
    Turelus
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    They really shouldn't have taken that long.

    Try submitting a support ticket either in game or via the support page here (button on the top banner if not using a phone).
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    The Great Forums Banning #NeverForget
  • Ruthven
    Ruthven
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    The rezoning worked! Thanks, @Turelus!

    Last night's purchase didn't happen. I think I was about to purchase but did not. I verified against my gold amount just to be sure. Sorry about that.

    Again, thank you for your help!
  • Turelus
    Turelus
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    No problem.

    There is a delay on mails after you've checked them, so if you buy items you will have to wait 10-15mins for the mails (not sure on exact time sorry) or just relog/zone and it should prompt a new call for mails.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
    The Great Forums Banning #NeverForget
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