Submitted a support ticket - lets see how it goes

kunquatb16_ESO
kunquatb16_ESO
✭✭✭✭
Submitted a ticket regarding bugs since Morrowind public release.

These include massive lag spikes (my connection is fine)
Freezes, the game locks up for 20 - 30s randomly.
Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
Endless loadscreens on login, and character load, as well and zone loading in play.
Crashes that rarely trigger the crash reporter.
After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

Lets see how long it takes them to reply, and if those replies are relevant.

Edit 1: First reply after 15 hours, asked to send game consultant file. Sending at 8:30am 9/6/17.
Edit 2: Reply within 36 of second email. Told that despite being a paying customer, and ESO+ member, I won't be being given support.
Edited by kunquatb16_ESO on June 10, 2017 7:07PM
  • Uncle_Sweetshare
    Uncle_Sweetshare
    ✭✭✭✭
    I'd give it 3 weeks before they reply with a generic copy and pasted response.
    PC | NA | EP Uninstalled and refunded. I'm just here to laugh at ZOS.
    Candy, candy, he makes so much.

    Click Here! >>> Do you have a moment to talk about our lord and savior, Battlegrounds? <<< Click Here!

  • Cêltic421
    Cêltic421
    ✭✭✭✭
    Submitted a ticket regarding bugs since Morrowind public release.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    Lets see how long it takes them to reply, and if those replies are relevant.

    What do you expect ZoS to do? All they will tell you to do is the normal trouble shooting bs.
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    I'd give it 3 weeks before they reply with a generic copy and pasted response.

    Don't worry, I'm not skipping happily into this unknowingly XD

    I'll update OP with info, within TOS limitations :)
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    I'd give it 3 weeks before they reply with a generic copy and pasted response.

    @Uncle_Sweetshare Their reply took 15 hours. Not used support for more than 18 months, but this seems fast from my experience. Asked to send game consultant file...
  • CaptainBeerDude
    CaptainBeerDude
    ✭✭✭✭✭
    PC master race indeed...
    :trollface:
  • bennysbeastb16_ESO2
    Submitted a ticket regarding bugs since Morrowind public release.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    Lets see how long it takes them to reply, and if those replies are relevant.

    Edit 1: First reply after 15 hours, asked to send game consultant file. Sending at 8:30am 9/6/17.

    Ive been playing morrow wind since release, and ive not encountered:
    those lag spikes you speak off, ( 60mb download 25mb up, )
    freezes that lock up for 20-30sec, (thats your computer pal seriously)
    not encounter random loading screens, but that generally can be more prolific in cryodil( not hit that since morrowind, no comment)
    i dont have any issue loading in to the game at any point of the day.. but i also set major addons to load after ive entered the game, even master merchant has option to enable this, otherwise addons try to load whilst the game is on loading scren, which can causes those endless loops you talk off.
    Ive encountered a couple of crashes, but again i have about 15 addons, so thats to be expected here and there. Minion updates every other day,
    The error 200, ive found is easily sorted - that when u dc or get kicked, dont instantly try to log bk in, close game down give it 15 secs, and then load it back up( try and give the server a few sec to catch up, and realise your not connected,).

    If it was ESO, every single person would encounter these issue, not just minority..
    Edited by bennysbeastb16_ESO2 on June 9, 2017 7:44AM
    *** Intel Core i9-7940x ***
    *** MSI Ventus 2080TI ***
    *** 32 GB DDR4 2400Mhz ***
    *** Creative Zxr Soundcard ***
    ***2TB M2 nvme SSD ***
    *** Corsair 1200W PSU***
    *** Windows 10 x64 ***
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    Submitted a ticket regarding bugs since Morrowind public release.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    Lets see how long it takes them to reply, and if those replies are relevant.

    Edit 1: First reply after 15 hours, asked to send game consultant file. Sending at 8:30am 9/6/17.

    Ive been playing morrow wind since release, and ive not encountered:
    those lag spikes you speak off, ( 60mb download 25mb up, )
    freezes that lock up for 20-30sec, (thats your computer pal seriously)
    not encounter random loading screens, but that generally can be more prolific in cryodil( not hit that since morrowind, no comment)
    i dont have any issue loading in to the game at any point of the day.. but i also set major addons to load after ive entered the game, even master merchant has option to enable this, otherwise addons try to load whilst the game is on loading scren, which can causes those endless loops you talk off.
    Ive encountered a couple of crashes, but again i have about 15 addons, so thats to be expected here and there. Minion updates every other day,
    The error 200, ive found is easily sorted - that when u dc or get kicked, dont instantly try to log bk in, close game down give it 15 secs, and then load it back up( try and give the server a few sec to catch up, and realise your not connected,).

    If it was ESO, every single person would encounter these issue, not just minority..

    Game ran perfectly before patch. No other game or software locks up, crashes ect. PC is fine, fully checked. I tried loading up without any addons, no help.

    I know one other person getting these bugs, but doesn't seem common.
  • KingYogi415
    KingYogi415
    ✭✭✭✭✭
    ✭✭
    They will pass the info on to the team who handles bugs. They will let you know this and that is all.

    You can stop wondering now. Were you expecting them to show up to your house to hold your hand while you cry about it?

    Cheers!
    Edited by KingYogi415 on June 9, 2017 10:39AM
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    They will pass the info on to the team who handles bugs. They will let you know this and that is all.

    You can stop wondering now. Were you expecting them to show up to your house to hold your hand while you cry about it?

    Cheers!

    No, I'm expecting them to offer game support for ESO... you know, because thier the ESO game support team, or am I reading to much in to their name?

    Anyway, so far, quiet good, reply was timely.
  • Rhoric
    Rhoric
    ✭✭✭✭✭
    If it is an actual bug report that you sent in then you will not hear back from them. They don't have time to respond to bug reports unless they need more info.
  • lardvader
    lardvader
    ✭✭✭✭✭
    Have you tried to repair the game?
    CP 1200+ PC EU EP
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    lardvader wrote: »
    Have you tried to repair the game?

    Yep, done all the PC checks too, tbh think I'll be waiting till next patch and hoping.
  • Aisle9
    Aisle9
    ✭✭✭✭✭
    Submitted a ticket regarding bugs since Morrowind public release.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    Lets see how long it takes them to reply, and if those replies are relevant.

    Edit 1: First reply after 15 hours, asked to send game consultant file. Sending at 8:30am 9/6/17.

    Ive been playing morrow wind since release, and ive not encountered:
    those lag spikes you speak off, ( 60mb download 25mb up, )
    freezes that lock up for 20-30sec, (thats your computer pal seriously)
    not encounter random loading screens, but that generally can be more prolific in cryodil( not hit that since morrowind, no comment)
    i dont have any issue loading in to the game at any point of the day.. but i also set major addons to load after ive entered the game, even master merchant has option to enable this, otherwise addons try to load whilst the game is on loading scren, which can causes those endless loops you talk off.
    Ive encountered a couple of crashes, but again i have about 15 addons, so thats to be expected here and there. Minion updates every other day,
    The error 200, ive found is easily sorted - that when u dc or get kicked, dont instantly try to log bk in, close game down give it 15 secs, and then load it back up( try and give the server a few sec to catch up, and realise your not connected,).

    If it was ESO, every single person would encounter these issue, not just minority..

    Except I'm experiencing the exact same issue.

    The fact that only so many people say anything in the forums doesn't mean it's not happening.

    Don't be that guy.
    Edited by Aisle9 on June 9, 2017 11:38AM
    Artemis Absinthe - DC magicka nightblade (PC - EU)
    Gruzosh Barrelsmasher - DC stamina sorcerer (PC - EU)
    Kew'bacca - AD stamina nightblade (PC - EU)
    Jebediah Orbrynn - DC magicka templar (PC - EU)
    Hold-Many-Bags - Mule DK, Promoted to main tank, occasionally stamDD
    Olaf Proudstache - Mule - No longer with us Now a Stamwarden healer
    Aglieglie Brazorf - AD magicka sorcerer (PC - EU)
    Rodolfo Lavandino - DC stamina, greatsword wielding, Jesus beam spamming, Redguard hybrid templar just a stamplar again (PC - EU)
    Lemmy Raise Master - EP stamina necromancer (PC - EU)

    Scions of Dawn recruitment ad - PC EU multifaction PvE endgame raiding guild

    LUI user - I can see you when you fap loot.

    #SpellswordArmy
    #MakeSpellswordsGreatAgain

    In the Game of PuGs you win or you ragequit

    "Dip dip potato chip, dip dip potato chip"
  • lagrue
    lagrue
    ✭✭✭✭✭
    Wow that's a shame OP :/ Never fun when the game doesn't work as expected.

    What system are you on? I play on PS4 and since the update its been relatively smooth - though there was two occasions where I was fishing, and had just caught the last fish in the hole - for some reason this caused my game to "lag out" and I was unable to interact with objects, and 20 seconds later was ejected to the menu being told I can't connect to servers when obviously I was still connected...
    PSN ID (NA only): Zuzu_With_a_Z
    *GRAND MASTER CRAFTER*

    "You must defeat me every time. I need defeat you only once"
  • TheDarkoil
    TheDarkoil
    ✭✭✭
    Did you try the repair option in the launcher?
  • blkjag
    blkjag
    ✭✭✭✭✭
    Good luck
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    Interesting... Definitely want to know what the resolution to this one is, if one is ever found.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.

    My first thought on this is some manner of connection or network problem. This is all the sort of thing that I would expect when the client and server are not talking, or not able to talk, reliably.

    Without laying blame anywhere, it could be in anything from the ISP that ZOS uses to the computer the game is running on, and everything in between. The reason that I don't typically go all the way to the ZOS network and megaserver is that, when it hits these things, we tend to see banners at the top of the forum because lots and lots of people are impacted.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    I see this as a separate problem. I have to ask whether part of the diagnostic or local problem resolution has included fully powering off the local computer and booting it back up. The reason I suggest this, over just closing the game and simply rebooting, is to eliminate any possibility that the network drivers or network hardware is in some odd state where it is holding a connection open, or has gotten into some state where the ESO client cannot use it. It also eliminates that rare condition where the game did not exit and is actually still running and holding open the connection to the server.

    I know it is a joke, but yes, power cycling the router, cable modem, DSL modem, or whatever, is a valid diagnostic step. I have actually had that be a problem for myself, although not with ESO.

    Edit: Don't discount the idea that there is a well-intentioned, but ultimately "evil", third party between you (literally, you) and the megaserver that is filtering your game traffic.
    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    I know people say this, but my experience tells me that it is not true in a large number of cases. Even people who I would consider experts in this sort of thing have been convinced that it was not their problem, and it was their problem. They missed something, or took a diagnostic short cut, or made an assumption that was not correct.

    If it is a ZOS problem, hope and pray that they can see it, or it may never get fixed. If it is some obscure edge case in their server software, and they do not see it, they probably won't fix it.

    If it is not a ZOS problem, and you continue to insist that it is, then it will simply never get fixed. This is why I always tell people to not stop trying to fix it on their end. The fewer people who see the exact same thing, and I mean the exact same thing, the more likely that it is something about the computer or environment that the game is being played in. Yes, two or more people can have the same problem, and have it be their computers that are causing it.

    In that vein, and since you seem technically inclined, I recommend a couple of different strong memory stress tests, and a repeat of the GPU and CPU stress tests using different software. Also, it could not hurt to delete and reinstall the network driver. Completely uninstall all antivirus and network firewall suites that might be installed (if this is safe for your location) and do not reinstall them until the problem happens again. Power off the computer every time this happens to see if the delay in the ability to log in still happens. If it is possible, see if it happens on a different computer that is capable of running the game.

    Good luck!
    Edited by Elsonso on June 9, 2017 12:26PM
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • bennysbeastb16_ESO2
    Aisle9 wrote: »
    Submitted a ticket regarding bugs since Morrowind public release.

    These include massive lag spikes (my connection is fine)
    Freezes, the game locks up for 20 - 30s randomly.
    Random load screens, and sometimes they become endless loadscreens, forcing me to quit.
    Endless loadscreens on login, and character load, as well and zone loading in play.
    Crashes that rarely trigger the crash reporter.
    After crashes, I get error 200 for anything upto 2 hours, meaning I can't log in.

    Checked my PC for errors, including memcheck, drive error check, stress test of both GPU and CPU, all come back fine. No viruses bloatware ect. The problem is definitely with ESO.

    Lets see how long it takes them to reply, and if those replies are relevant.

    Edit 1: First reply after 15 hours, asked to send game consultant file. Sending at 8:30am 9/6/17.

    Ive been playing morrow wind since release, and ive not encountered:
    those lag spikes you speak off, ( 60mb download 25mb up, )
    freezes that lock up for 20-30sec, (thats your computer pal seriously)
    not encounter random loading screens, but that generally can be more prolific in cryodil( not hit that since morrowind, no comment)
    i dont have any issue loading in to the game at any point of the day.. but i also set major addons to load after ive entered the game, even master merchant has option to enable this, otherwise addons try to load whilst the game is on loading scren, which can causes those endless loops you talk off.
    Ive encountered a couple of crashes, but again i have about 15 addons, so thats to be expected here and there. Minion updates every other day,
    The error 200, ive found is easily sorted - that when u dc or get kicked, dont instantly try to log bk in, close game down give it 15 secs, and then load it back up( try and give the server a few sec to catch up, and realise your not connected,).

    If it was ESO, every single person would encounter these issue, not just minority..

    Except I'm experiencing the exact same issue.

    The fact that only so many people say anything in the forums doesn't mean it's not happening.

    Don't be that guy.

    im not being that guy - just caus u see a few people posts doesnt mean its wide spread issue.; which if its not wide spread its then generally becomes a client side problem,

    how many people like u said post on the forums, the forums probably consist of less than 1% of the population in game, so the number of people on here that you spotted with the same issue is what %%... that leaving a large % that dont encounter an issue..
    so lets say 75% dont ecounter the issue(and its probably alot higher), would you then start to think that maybe its something on your side, or would you still think that those 75% never bother to come here and state they have a problem..

    ** but lets get back on track, if you were to post system specs, os etc, its helps
    are you using windows 10 (did you install the creators update; as is causing massive disruption on allot of games) its all over nvidia forums.. (again see how thats a client side issue, not ESO..

    when people want help and advice by just describing an issue, doesnt help without all the information.

    Edited by bennysbeastb16_ESO2 on June 9, 2017 12:31PM
    *** Intel Core i9-7940x ***
    *** MSI Ventus 2080TI ***
    *** 32 GB DDR4 2400Mhz ***
    *** Creative Zxr Soundcard ***
    ***2TB M2 nvme SSD ***
    *** Corsair 1200W PSU***
    *** Windows 10 x64 ***
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    @lordrichter I know what you mean, but I have done those checks :) also checked my firewall and router logs to check if they were blocking. Possible it's my isp, but connection appears rock solid, low pings, speed as expected.

    The game worked fine before the patch, and it's the only thing that got updated since then.
    And I installed latest drivers manually, rather than just taking the latest one offered by windows.

    I'll try resetting my router later, can't hurt to try.
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.
    Edited by kunquatb16_ESO on June 10, 2017 6:52PM
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)

    Their claim is, my PC does meet requirements. Only problem is, it does. It's low on the scale, but above requirement in CPU speed, RAM and Graphics RAM.
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)

    Their claim is, my PC does meet requirements. Only problem is, it does. It's low on the scale, but above requirement in CPU speed, RAM and Graphics RAM.

    Ahh. Hmm. Did they bump up the requirements for Morrowind?
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)

    Their claim is, my PC does meet requirements. Only problem is, it does. It's low on the scale, but above requirement in CPU speed, RAM and Graphics RAM.

    Ahh. Hmm. Did they bump up the requirements for Morrowind?

    I think a little:

    [ PC MINIMUM SYSTEM REQUIREMENTS ]

    Operating System: Windows XP 32-bit.
    Processor: Dual Core 2.0GHz or equivalent processor.
    Memory: 2GB System RAM.
    Hard Disk Space: 60GB free HDD space.
    Video Card: DirectX 9.0 compliant video card with 512MB of RAM (NVIDIA® GeForce® 8800 / ATI Radeon™ 2600 or better)


    Mine is a duelcore 2.3GHz, 4GB RAM and 1GB GPU, so only a bit above min, but should run it ok.
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)

    Their claim is, my PC does meet requirements. Only problem is, it does. It's low on the scale, but above requirement in CPU speed, RAM and Graphics RAM.

    Ahh. Hmm. Did they bump up the requirements for Morrowind?

    I think a little:

    [ PC MINIMUM SYSTEM REQUIREMENTS ]

    Operating System: Windows XP 32-bit.
    Processor: Dual Core 2.0GHz or equivalent processor.
    Memory: 2GB System RAM.
    Hard Disk Space: 60GB free HDD space.
    Video Card: DirectX 9.0 compliant video card with 512MB of RAM (NVIDIA® GeForce® 8800 / ATI Radeon™ 2600 or better)


    Mine is a duelcore 2.3GHz, 4GB RAM and 1GB GPU, so only a bit above min, but should run it ok.

    So, what they might be telling you is that you are getting the best you are going to get from your hardware?
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • kunquatb16_ESO
    kunquatb16_ESO
    ✭✭✭✭
    No response back to second email after 35 hours. (edit replied within 36 hours)

    Game performance still awful, hung on accessing banker, had to force quit.

    It is the weekend. I think "Chet" is the standard-bearer on the weekends. :smile: (Yeah, they likely have support people working on the weekend, but perhaps not the people that can help in this case)

    Their claim is, my PC does meet requirements. Only problem is, it does. It's low on the scale, but above requirement in CPU speed, RAM and Graphics RAM.

    Ahh. Hmm. Did they bump up the requirements for Morrowind?

    I think a little:

    [ PC MINIMUM SYSTEM REQUIREMENTS ]

    Operating System: Windows XP 32-bit.
    Processor: Dual Core 2.0GHz or equivalent processor.
    Memory: 2GB System RAM.
    Hard Disk Space: 60GB free HDD space.
    Video Card: DirectX 9.0 compliant video card with 512MB of RAM (NVIDIA® GeForce® 8800 / ATI Radeon™ 2600 or better)


    Mine is a duelcore 2.3GHz, 4GB RAM and 1GB GPU, so only a bit above min, but should run it ok.

    So, what they might be telling you is that you are getting the best you are going to get from your hardware?

    Yep, they announced the change late tbh, and with all the other announcements at the time, it wasn't prominently announced. Dropping duelcore support is a big change, not stating quadcore as minimum spec doesn't make sense.
    Coupled with the whole mishandling of the Morrowind release, if I do return, it'll only be to play for free.

    Maybe Zos will change for the better one day...
Sign In or Register to comment.