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We are currently investigating issues some players are having on the North American Xbox megaserver. We will update as new information becomes available.
Didn't receive Morrowind preorder bonus?
PaigeWimberley
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I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to play I don't have them. Any help?
Edited by PaigeWimberley on June 6, 2017 5:28PM 0
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JasonSilverSpring✭✭✭✭✭PaigeWimberley wrote: »I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to pla I don't have them. Any help?
Did you check your in-game mail? For the PC version they arrived as items in mail.0 -
PaigeWimberley✭✭✭JasonSilverSpring wrote: »PaigeWimberley wrote: »I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to pla I don't have them. Any help?
Did you check your in-game mail? For the PC version they arrived as items in mail.
They are not in my mail eitherEdited by PaigeWimberley on June 6, 2017 5:27PM0 -
Balibe✭✭✭✭While I understand your frustration, you are not going to get help this way. Multiple bumps with all caps and tagging every ZOS person you know is not the way to handle things. If the issue is that bad, you need to file a support ticket .....
There are no other posts with this issue you are having, so it appears it is related to you and not a game wide issue everyone is having .....
You need to enter your code to receive the bonus items. Have you done this?
Can you access Morrowind in game?
Emails can be tricky, have you tried traveling to another location via a wayshrine then checking your emails?
Have you tried logging out of the game and performing a restart to you XB1?
Have you tried logging out, deleting the saved game data, then logging back in?
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PaigeWimberley✭✭✭It's through ZOS.
And the support through the website is horrible and just constantly goes on a loop and never loads.
I used the ingame contact. It is a digital download and not through any specific vendor.0 -
Morgul667✭✭✭✭✭
✭✭✭✭✭Ok.
Im not sure the ingame contact actually works. I would go with their website shady support1 -
Balibe✭✭✭✭
Support has always been great for me, I have filed 3-4 support tickets and all have been resolved within 24 hours .....PaigeWimberley wrote: »It's through ZOS.
And the support through the website is horrible and just constantly goes on a loop and never loads.
I used the ingame contact. It is a digital download and not through any specific vendor.
Not response on the questions ?????
Did you enter the Morrowind code when prompted ?????
Can you access Morrowind ?????
No one can help without input from you, so you will need to wait for support .....
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Edited by Balibe on June 7, 2017 4:54AM0 -
PaigeWimberley✭✭✭it was preordered through the xbox.. there was no code to enter. It automatically goes through when the game is released. No codes.
I had to uninstall and reinstall morrowind to be able to have access to it before it would work. That portion works. Now I just don't have any of my preorder bonuses.Edited by PaigeWimberley on June 7, 2017 4:56AM0 -
DaveMoeDee✭✭✭✭✭
✭✭✭I don't think the horse was a pre-order bonus. I think it was a collector's edition bonus. I know the silly crate was a pre-order bonus.1 -
PaigeWimberley✭✭✭Yea sorry I didn't clarify that. I didn't get any of the bonuses. I have the collectors edition as well0
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NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭PaigeWimberley wrote: »Yea sorry I didn't clarify that. I didn't get any of the bonuses. I have the collectors edition as well
The only one that offers those is the collectors edition upgrade or the Collectors Edition with is ESO+Morrowind Collectors Edition.
Link
Link
Not to be confused with this
Link
So it sounds like you see
If those are installed and OWNED by our gamertag, NOT anyone else then you'll get those if you've linked your gamertag to your ESO AccountEdited by NewBlacksmurf on June 7, 2017 5:44PM-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5010
