Ackwalan wrote: »

KerinKor wrote: »

ZOS_GinaBruno wrote: »

Hey guys, just posted a thread about today's PC maintenance here: https://forums.elderscrollsonline.com/en/discussion/338710/extended-maintenance-on-pc-4-24-17

In short, we ran into an issue and are currently estimating wrapping up around 3pm EDT today (in about 4.5 hours).

Since the servers were fine at the moment you took them down, the time-honoured "if it ain't broke don't fix it" would seem to ably apply.

In the mainframe world "preventative maintenance" is usually viewed with horror by users, it's the time their nicely running system is taken down by the engineers only to be broken for umpteen hours afterwards .. did ZOS hire some old IBM/Unisys/etc. engineers for their servers?

The server was not fine. There was a error 200 that was causing a lot of problems for lots of people.

Cambruin wrote: »

Guess I can quote myself yet again;

This is how many times in a row now? Come on guys, you're doing a great job as far as I'm concerned, but these maintenances -which are supposed to be just that; maintenance- shouldn't take this long. Sure something can go wrong, but for something that should be routine, just how often can it go thís wrong?

How many more years do you think you'll need to finally figure it out? Maintenances here are going wrong far too often for way too long.

Casterial wrote: »

Well.. since maintenance's seem forever, what are you all gonna' do during it? Lol, how long do you think this will be? I finished a COA run in 10 minuted due to this making us rush.

Also, I thought there needed to be a positive thread because the negativity in forums is strong with all the people. So lets make it fun!

Update: (so you don't need to read all of this)
1.

ZOS_GinaBruno wrote:

7:32AM edited 7:32AM in Maintenance Announcements
Staff Post
Hi everyone,

As you’ve noticed, maintenance for PC NA and EU has gone longer than usual today. We ran into an issue during maintenance, which will take some time to resolve. We’re currently looking at completing maintenance around 3pm EDT. This will not affect the maintenance scheduled for the PTS, which will also have a new incremental patch today.

Thanks for your patience, and we’ll provide updates in this thread as we’re able.

2. Patch is downloading, servers not up(?)

antihero727 wrote: »

AchlysNox wrote: »

Cambruin wrote: »

Guess I can quote myself yet again;

This is how many times in a row now? Come on guys, you're doing a great job as far as I'm concerned, but these maintenances -which are supposed to be just that; maintenance- shouldn't take this long. Sure something can go wrong, but for something that should be routine, just how often can it go thís wrong?

How many more years do you think you'll need to finally figure it out? Maintenances here are going wrong far too often for way too long.

With a consistent pattern of patches that launch with bugs in them and maintenance going over schedule, it is reasonable to assume that the resources allocated to these things are insufficient. Quite likely the teams responsible are understaffed, over-worked and on a budget that doesn't even begin to cover the cost of what they really need to do.

I'm glad I'm not working as a maintenance coder or sysadmin at ZOS...

Working in the United States this is the normal thing. We all do the best we can with whats there. If a company can't keep up in the understaffed situations though their customer base shrinks to the point of no return then "poof" they are gone. Hire the Bobs to "evaluate" your productivity and get the synergy flow back in harmony.