Maintenances,annoying, but not necessarily

RadRzRg · April 2017

We can ALL agree that maintenances are a pain in the neck, but there is an easy fix around it,and for ZOS's sake,a cheap one.
What has been applied to some MMOs out there,and would work nicely with ESO as well, is simply a maintenance compensation.
Yes,it is bribery, but if it works,it ain't stupid. We wouldn't be asking for alot. Lets say... 5k gold compensation for every maintenance,even less if this is too extreme. Just SOMETHING to brighten up our mood and make up for the lost time.
Please keep this at the top so a ZoS executive can have a look...

SilverWF · April 2017

I don't care about ingame stuff - I have ESO+ running, what about that? Just -1 day of it and glhf?

RadRzRg · April 2017

SilverWF wrote: »

I don't care about ingame stuff - I have ESO+ running, what about that? Just -1 day of it and glhf?

Read below for a plausible solution

Turelus · April 2017

This will only end badly for them.

Do it once and everyone demands it with every single extended downtime, no matter how long it is. See EVE Online for free SP rewards every lengthened patch.

If you're seriously unable to take a day/night away from this game then a big name ESO YouTuber recently made a video which might also apply to you.

Artemiisia · April 2017

compensation???? seriously get a life and do something else in the meanwhile, movie, tvshows, shop, go for a run, count how many grass there is in the garden.......

1-2 times a week they have maintenance, mainly monday and you cant even do something else?

RadRzRg · April 2017

It's not about myself, it's about the community of the game,and since you've spent SO MUCH TIME at the forums,it seems to me that you also care for it. Instead of having...5-10 posts with people debating about ETAs,they could just make sure to keep us satisfied with a small reward. But hey,this is just an opinion...No need to get triggered over it

Turelus · April 2017

I care about the game, I love it to bits.

I don't need to be rewarded for every downtime though, I have other games I can play.

jaye63 · April 2017

1 year sub $160 +1500 crowns a month (12*1500=18000crowns)
18000/365=roughly 50crowns/day
50/24hrs is 2.08

4hr maint= 9crowns.

468 crowns in a year.

So rather than being myopic and asking for 9 crowns for the maint... ask that the maint be figured in and add 500 crowns to the yearly sub.

You really make yourselves sound completely clueless, ignorant and moronic complaining about something you know happens every week but you sub anyway and then demand compensation for the inconvenience. If it's that much of an inconvenience, stop subbing. Whatever you do... stop whining. The stupid that blares out from these posts is deafening.

idk · April 2017

RadRzRg wrote: »

We can ALL agree that maintenances are a pain in the neck, but there is an easy fix around it,and for ZOS's sake,a cheap one.
What has been applied to some MMOs out there,and would work nicely with ESO as well, is simply a maintenance compensation.
Yes,it is bribery, but if it works,it ain't stupid. We wouldn't be asking for alot. Lets say... 5k gold compensation for every maintenance,even less if this is too extreme. Just SOMETHING to brighten up our mood and make up for the lost time.
Please keep this at the top so a ZoS executive can have a look...

Maybe not. They could avoid doing maintenance as much and allow more of the bugs that build up until the serves are restarted and postpone but fixes a couple weeks. Maybe even less often.

Really no reason for Zos to pay us in any manner to do what we expect them to do.

Artemiisia · April 2017

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

SilverWF · April 2017

Every week it goes for 3-4 hours and can be easely manageable for nearly every player, because half of them are sleeping and another half at work or school.
When it goes like today - it affects a lot of players.
I.e. I have a time to play ~ from 19:00 to 23:00. Usual maintenance does not affect it at all. But now, servers would go live at 22:00. So I would have only 1 hour of playing from my window and it's better to not play today at all. I can't just move that 4 hour on late time: from 22:00 to 2:00 - I need a sleep, because of job, also real life etc.
So, for me, it's basically 1 wasted day of sub, that, and this is most important, happens against my will.

I don't need 9 crowns or 20 or 500 - just add 1 day to my sub or turn servers live right now. Period.

jaye63 wrote: »

You really make yourselves sound completely clueless, ignorant and moronic

The only who doing this here is you with your ranting about our compensation - what's a deal for you? If you don't need it - don't take it.

RadRzRg · April 2017

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

This is not a good comparisson... We, the players, didn't make any mistakes.

Casterial · April 2017

RadRzRg wrote: »

We can ALL agree that maintenances are a pain in the neck, but there is an easy fix around it,and for ZOS's sake,a cheap one.
What has been applied to some MMOs out there,and would work nicely with ESO as well, is simply a maintenance compensation.
Yes,it is bribery, but if it works,it ain't stupid. We wouldn't be asking for alot. Lets say... 5k gold compensation for every maintenance,even less if this is too extreme. Just SOMETHING to brighten up our mood and make up for the lost time.
Please keep this at the top so a ZoS executive can have a look...

Maintenance is very much needed, and the error they encountered could have been the error 200, which would be hilarious. But, no let them fix the servers up.

Artemiisia · April 2017

RadRzRg wrote: »

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

This is not a good comparisson... We, the players, didn't make any mistakes.

no but we know that there are maintenance, and ZoS ran into trouble, you feel like you have an entitlement, like many curling kids now of days

Emothic · April 2017

The maintences are always preformed during my free time where I can play the game. So if I know that a maintenance is going to be preformed on a certian day I just play a different game for that day.

DanaDark · April 2017

Stability upgrades, improved performance, bug fixes, keeping the game alive, new content...

Yeah. Those MONSTERS! How dare they make us wait for this sort of stuff.

Hell, they should actually give us all $50 instead of us buying the game. Then should pay us $30 an hour to play.

OP is onto something here!

SilverWF · April 2017

DanaDark wrote: »

Stability upgrades, improved performance, bug fixes, keeping the game alive, new content...

Yeah. Those MONSTERS! How dare they make us wait for this sort of stuff.

Hell, they should actually give us all $50 instead of us buying the game. Then should pay us $30 an hour to play.

OP is onto something here!

Not OP, but only you and your dreams about "Stability upgrades, improved performance, bug fixes, keeping the game alive, new content"

Artemiisia · April 2017

nahhh the best compensation if we should have any, is they could release the nates potes, at least then we have something to read and look forward too

DanaDark · April 2017

SilverWF wrote: »

Not OP, but only you and your dreams about "Stability upgrades, improved performance, bug fixes, keeping the game alive, new content"

You argue the game is in the exact same state as it was at launch? Oh please, enlighten me or great one.

kasalaba · April 2017

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

Wrong example. We are customers, they are the providers. Here where I live (Greece) the maintenance normally takes all my morning noon but now it took all my day. That, for a game company is a fail.

Truth is they do not need to compensate us with anything. But any good community manager would know that they should.

If this was a restaurant and you had an a membership (once or monthly) that gave you access to it but when you tried going you found out it was closed all day, no matter how many times you came, you would want a something, even if it was a free soda. Tokens of good will are always nice and appreciated. But they do not HAVE to.

So yea, bottom line? Would be nice if they did anything, but they are not bound to do something and they are certainly not wrong or bad if they give nothing in the end.

Artemiisia · April 2017

kasalaba wrote: »

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

Wrong example. We are customers, they are the providers. Here where I live (Greece) the maintenance normally takes all my morning noon but now it took all my day. That, for a game company is a fail.

Truth is they do not need to compensate us with anything. But any good community manager would know that they should.

If this was a restaurant and you had an a membership (once or monthly) that gave you access to it but when you tried going you found out it was closed all day, no matter how many times you came, you would want a something, even if it was a free soda. Tokens of good will are always nice and appreciated. But they do not HAVE to.

So yea, bottom line? Would be nice if they did anything, but they are not bound to do something and they are certainly not wrong or bad if they give nothing in the end.

great lets take your resturant example: so if its closed on holidays, closed for upgrades, closed for service checks and such, would u get money back? hell no, its part of life

SilverWF · April 2017

Artemiisia wrote: »

kasalaba wrote: »

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

Wrong example. We are customers, they are the providers. Here where I live (Greece) the maintenance normally takes all my morning noon but now it took all my day. That, for a game company is a fail.

Truth is they do not need to compensate us with anything. But any good community manager would know that they should.

If this was a restaurant and you had an a membership (once or monthly) that gave you access to it but when you tried going you found out it was closed all day, no matter how many times you came, you would want a something, even if it was a free soda. Tokens of good will are always nice and appreciated. But they do not HAVE to.

So yea, bottom line? Would be nice if they did anything, but they are not bound to do something and they are certainly not wrong or bad if they give nothing in the end.

great lets take your resturant example: so if its closed on holidays, closed for upgrades, closed for service checks and such, would u get money back? hell no, its part of life

If you knew about closing time before signing contract - then yes, it's OK.
But if off-time goes much longer then it was promised?
Good manager would think about compensation for customers.
Bad manager would hiding behind forum's "we don't need anything! all is OK! We love you!" trolls, who living in the US mostly, and making their posts from their work, while they aren't able to play anyway.

RadRzRg · April 2017

Are you guys still going at it?Lol I gave up on this around 1 hour ago

Danikat · April 2017

Do people really have literally nothing else to do all day? Is ESO your only option?

Unusually for me I've been home all day today (day off because I was working Saturday and Sunday) and yes I had intended to play ESO for part of the day. I don't usually check maintenance times because I'm normally at work while it's going on and as mentioned I was away this weekend, so it caught me a bit by surprise.

But I've got a ton of other games to play (including several other TES games), books to read...I'd say I could go outside but it's been cold and rainy all day. And all the boring sensible stuff like cleaning the kitchen and trying to fix the broken freezer.

So sure it changed my plans but I've got plenty of other options. Some people are acting like the only thing they can do is sit staring at the launcher until they can log in again.

DanaDark · April 2017

SilverWF wrote: »

If you knew about closing time before signing contract - then yes, it's OK.
But if off-time goes much longer then it was promised?
Good manager would think about compensation for customers.
Bad manager would hiding behind forum's "we don't anything! all is OK! We love you!" trolls.

"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services."

ZOS TOS. You agreed to this. You actively said yes to this. You said this is okay.

Additionally, you agreed to this:

"Except as prohibited by applicable law and subject to the Statutory Obligations, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform"

Artemiisia · April 2017

SilverWF wrote: »

Artemiisia wrote: »

kasalaba wrote: »

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

Wrong example. We are customers, they are the providers. Here where I live (Greece) the maintenance normally takes all my morning noon but now it took all my day. That, for a game company is a fail.

Truth is they do not need to compensate us with anything. But any good community manager would know that they should.

If this was a restaurant and you had an a membership (once or monthly) that gave you access to it but when you tried going you found out it was closed all day, no matter how many times you came, you would want a something, even if it was a free soda. Tokens of good will are always nice and appreciated. But they do not HAVE to.

So yea, bottom line? Would be nice if they did anything, but they are not bound to do something and they are certainly not wrong or bad if they give nothing in the end.

great lets take your resturant example: so if its closed on holidays, closed for upgrades, closed for service checks and such, would u get money back? hell no, its part of life

If you knew about closing time before signing contract - then yes, it's OK.
But if off-time goes much longer then it was promised?
Good manager would think about compensation for customers.
Bad manager would hiding behind forum's "we don't need anything! all is OK! We love you!" trolls, who living in the US mostly, and making their posts from their work, while they aren't able to play anyway.

u do know when this game is "closing", they annonuce it here on the forums front page, so sweet you onboard the train now, great we could finally see it from the same side.

SilverWF · April 2017

DanaDark wrote: »

SilverWF wrote: »

If you knew about closing time before signing contract - then yes, it's OK.
But if off-time goes much longer then it was promised?
Good manager would think about compensation for customers.
Bad manager would hiding behind forum's "we don't anything! all is OK! We love you!" trolls.

"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services."

ZOS TOS. You agreed to this. You actively said yes to this. You said this is okay.

Additionally, you agreed to this:

"Except as prohibited by applicable law and subject to the Statutory Obligations, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform"

Bad manager also would hide behind some rules, that was specially created.

kasalaba · April 2017

SilverWF wrote: »

Artemiisia wrote: »

kasalaba wrote: »

Artemiisia wrote: »

lets turn this around, if you make a mistake at work, do your boss then get compensation for the time you spend fixing it?

Wrong example. We are customers, they are the providers. Here where I live (Greece) the maintenance normally takes all my morning noon but now it took all my day. That, for a game company is a fail.

Truth is they do not need to compensate us with anything. But any good community manager would know that they should.

If this was a restaurant and you had an a membership (once or monthly) that gave you access to it but when you tried going you found out it was closed all day, no matter how many times you came, you would want a something, even if it was a free soda. Tokens of good will are always nice and appreciated. But they do not HAVE to.

So yea, bottom line? Would be nice if they did anything, but they are not bound to do something and they are certainly not wrong or bad if they give nothing in the end.

great lets take your resturant example: so if its closed on holidays, closed for upgrades, closed for service checks and such, would u get money back? hell no, its part of life

If you knew about closing time before signing contract - then yes, it's OK.
But if off-time goes much longer then it was promised?
Good manager would think about compensation for customers.
Bad manager would hiding behind forum's "we don't need anything! all is OK! We love you!" trolls, who living in the US mostly, and making their posts from their work, while they aren't able to play anyway.

This. Also it's paaast opening time son.

RadRzRg wrote: »

Are you guys still going at it?Lol I gave up on this around 1 hour ago

We have nothing interesting to do since the game is down.

Also just none of us is saying what they can do, we know the rules. They can close up shop any time. The point we are making is that they should do something because it is good community managing to do so.

Juhasow · April 2017

It is annoying but still there are only people working there and as long those problems wontt happening too often I can live 1 day without the game and do something else. It's only few additional hours in the day that was announced as day of maintainence. Not the end of the world for me.

DanaDark · April 2017

SilverWF wrote: »

Bad manager also would hide behind some rules, that was specially created.

You agreed to them. Let me reiterate that point: these aren't simply stated. You had to actively agree to them.

Tell yourself whatever you need to in order to square your circle.